Customer Ratings & Reviews
- Model:
- RAX50-100NAS
- |
- SKU:
- 6398063
Customer reviews
Rating 4.6 out of 5 stars with 345 reviews
(345 customer reviews)Rating by feature
- Setup4.7
Rating 4.7 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Nighthawk AX5400 Dual-Band Wi-Fi 6 Router, particularly its speed, ease of use, and overall performance. Many users appreciate the device's range and signal strength, as well as the simple setup process. While some find the router a bit expensive and a few have experienced connectivity issues, the general sentiment is positive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
New and Improved
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the AX5400 to replace my old dying Router. It preforms flawlessly and giving me better WiFi signal then I have ever had.
I would recommend this to a friend- Cons mentioned:Wifi
Rated 1 out of 5 stars
Feels like a scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router when connected works fine. The problem was that when I tried to set it up it would not connect. When I contacted technical support they told me I needed to purchase their assistance and they had three options for various lengths of time that ran from 250 to 350 dollars. I have never had to purchase assistance to set up a purchase and I feel this was close to a scam and I will never purchase from NETGEAR again or any other company that charges you to set up their product.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Poor Customer Service, Poor Policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netgear customer service is terrible, if you don't have a purchase receipt they won't help you troubleshoot your device. For some reason I am not able to login to the router. It keeps giving me "try again later." I purchased the router last year towards the end of the year, I don't have a purchase receipt and customer service won't help me because I cannot prove when I purchased the router.
No, I would not recommend this to a friendRated 1 out of 5 stars
repeated loss of internet, even AFTER replacing it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to upgrade the house, it worked great, except when it suddenly stopped connecting to the internet and I had to do a HARD reset to get it working again Then a week later another hard reset, then the next day till i just went and replaced it.... then the NEW router didn't even last 1 day DO NOT BUY!!! Netgear is not as good as it use to be
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi shal,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your RAX50 not connecting to the internet. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router.
If you need further assistance for your RAX50, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Good i think
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being an asus user since owning routers i dont care fornthe user interfaces of the app the router performed, but i think my older asus out performed it still.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Funkopop,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team