Customer Ratings & Reviews
- Model:
- RAX120-100NAS
- |
- SKU:
- 6292280
Customer reviews
Rating 4 out of 5 stars with 864 reviews
(864 customer reviews)Rating by feature
- Setup4.0
Rating 4.0 out of 5 stars
- Range4.1
Rating 4.1 out of 5 stars
- Signal Strength3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the Nighthawk AX6000 Wi-Fi 6 Router's performance, range, ease of use, and coverage. Many found setup straightforward and highlighted improvements in signal strength, enabling smooth streaming. However, some experienced connectivity issues and considered the router expensive, while others reported problems with the firmware. A few users mentioned occasional lag, though others reported no such issues.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst router I've ever had. There always seems to be an issue. I have been patient enough to ignore a lot of the issues but t0day the 2.4ghz radio will no longer come on, seems in the forums that this is something that has happened to others. I will never be purchasing Netgear again.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Paco,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Stopped working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 weeks Had to return product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Drops internet connection when VPN enabled
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old router worked for years without issue. I decided to upgraded for improved wireless speed and device capacity. I was also excited about having VPN built in. Unfortunately, this router frequently disconnects from the internet usually within 10-20 minutes of enabling VPN. Over the past couple months, it has gotten worse. I've wasted time troubleshooting. I spent over 3 hours with tech support. I wish I could return it. What a waste of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Badk quality JUNK, don't bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so unhappy. I missed the return period trying to make it work. It cuts out constantly. Powers off. Tried every fix I could find. I've decided it is low quality JUNK. I have NO use for a wifi that stops 2 to 3 times a day for no freaking reason.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Donewithnetgear,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not worth it.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the investment. Works like crap and I’m an IT exec, know how to configure etc. Have dead spots in house still, Netflix will still lag in one bed room that is 30 ft away. Very disappointed, wish I could return. No 3rd party firmwares available either.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Anon,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the range of your RAX200. This resource should help you "https://kb.netgear.com/1114/Improving-wireless-range-Overview"
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected]
Thank you.
Rated 1 out of 5 stars
Disappointing, especially considering the price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router constantly requires resets. Programmability is limited and app potential is sub par. Although it's able to handle my fiber internet constantly getting 900+ Meg's, the instability of the network and it's lack of reliability would definitely push me to look elsewhere. I generally don't like Netgear, but tried them out on the recommendation of a couple sales reps at Best buy. I would definitely not buy again, especially with the price.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of Money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item failed within 5 weeks of purchase and even before that it would drop our internet. Unfortunately we thought at the time that our Comcast modem was the problem, but it wasn't.Biggest waste of $331. Avoid at all costs, the fact that they won't support it after four weeks just tells you the garbage it is.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi AGirlUShouldKnow,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you have already contacted NETGEAR support regarding your RAX12, and are still experiencing issues, we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Owner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having nothing but trouble. Always going off line and not very easily compatible with google home.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Michael,
Thank you for your feedback and we want you to know that your experience is important to us. This resource should help you with the connectivity issues on your router. https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Constant wifi disconnects
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, worked with support for 4 months on the constant wifi disconnects for 5-10 minutes. They replaced it but sill having issues.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MikeM,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RAX120, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Dying after 1 year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this little over a year ago and after less than one year it started to lock up and freeze. now I'm at the point where I need to hard reboot the router once a week. This isn't the first Netgear router I've seen do this. I try to stay on the cutting edge of technology but I'm going to have to find a new brand of wireless routers.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi EricOSU,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Skip this Empire Ship (/t) and save your money!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally disappointed with this expensive router. I've owned 4 Netgear routers prior to this one. It does NOT have better covered than my older R8000P, latency fluctuates, drops network packets, overall unreliable and frustrating wifi connection! Hope I could still return it!!!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Phantom,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Works great when it works.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it’s up & stable it’s great, but it frequently drops off the internet & has to be reset, I’ve had it a little over a year & it’s been a constant problem even after the firmware updates...actually got worse after the last one. And it drops communication w/ SMTP/IMAP servers even when the internet is up causing emails tot to update on demand...VERY DISSAPOINTED.
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away until the get this product sorted. It is fast, but SUPER unreliable.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really had high hopes for this router….loved that it had a 5 gig port….it worked for a week or so and than it started to reboot itself….I’m a netgear fan but it’s a disappointment…I return it…I went back to my AC router for now until they come out with a new router
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Silencer,
We're sorry to hear that you had problems with your RAX120 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Poor cut over between 2.4\5, and does not...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor cut over between 2.4\5, and does not work well with HomeKit.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Quality questionable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these and both had the same issue. They would randomly power cycle and drop wifi. Could not figure out any common reason other than it must be a quality issue. Returned both units.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DoctaIceKilla,
We're sorry to hear that you had problems with your RAX120s and have already returned them. We have a few troubleshooting resources we recommend checking out when you experience connectivity issues or power cycling as you have described: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
did not work for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product did not work for me went by recommended by best buy associate and not work connection unstable kept dropping wasn't getting the speeds i got i called net gear customer service worst service i got from there kept acting like i was stupid rude till she said you got defective product return it i did and decide go with different brand.
No, I would not recommend this to a friendRated 2 out of 5 stars
Nice AX router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightening got the router and my modem. Glad I got a replacement plan.
I would recommend this to a friendRated 2 out of 5 stars
Nighthawk WiFi Router
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year it stopped working. This was my experience.
No, I would not recommend this to a friendRated 1 out of 5 stars
Range through walls is terrible.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range is just terrible. Won't reach far through walls. Great if you don't have walls. My PS4 was 10 feet away with one wall. Abismal speeds. Right next to it, speeds were top notch.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Luke,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your router. This resource should help you "https://kb.netgear.com/1114/Improving-wireless-range-Overview"
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected]
Thank you.