Customer Ratings & Reviews

Bought this 5 years ago, was just bragging how reliable it was and now it's died. I guess electronics aren't ment to last more thank that now...

I was told easy to install. Well 4+ hours on the phone with “help” finally got it to work. But e dry night foe the next week Tje WiFi failed another hour + on the phone each night. Mostly now works, except for the app on my phone. Very unhappy. On the plus it is very fast now it mostly works.

Worked well for a while. There was always an issue with the WiFi constantly going up and down. Netgear support was useless. They don't care.

i bought it for parental controls but they are very weak. cant turn on and off individual devices from the internet on time tables with out effecting all of them.

Had this router for 6 months, had to reset it a lot to ge the maximum internet speed ans reach, ethernet ports worked great, wireless signal was trash, upgraded to a netgear wifi 6 router that works 8 times better with signal boost and device capacity. This Router is worth maybe $80 not $180, waste of your money unless you get a deal.

Stepped up 1 model it works. Struggles with range from my basement to upstairs but works fine for what I needed It for.

set up was more difficult than I expected ; had to call customer service twice to resolve all issues

This was my 2nd one. The 1st one I returned after 1 day. Couldn't get it to connect to the internet. This one connected to the internet as expected but daily different devices would't connect. I would have to power off and back on. I reset up the the router 3 times over the next 3 weeks and problem continues. Extremely disappointed. Avoid this one.

Still in the process of setting up equipment further away from the router's current position... But so far, so good... will know more in a couple of months....

Works fine yet with some games on android devices it fails to show a internet connection. A known bug they are being VERY slow about fixing.

it is not big enough to handle three laptops our phones and our eco Stratus cameras and we have to do that sometimes turn it off and turn it back on don't understand why

This is my second one i purchase because the first one just completely stopped working after about 2years.

Issues of internet dropping off 3 to 4 times a day. Having to reset it every time. Called Netgear multiple times spending hours testing and rebooting. They blamed it on cable provider. Paid to have Technician check out our cable. No issues found. Pulled out 5 year old Linksys wireless router from storage. Hooked it up and have had issues for weeks. Spent to much time on Netgear issue I threw it out. Netgear will talk your ear off and best buy won’t refund the cash. Would not buy Netgear again.

This thing loves to just shutdown and reset every hour or so. Netgear knows this and created the problem with the recent firmware upgrades. Try doing a zoom call when it keeps shutting down. It is faster than the old router I was using, but a sports car with a flat tire is not faster than a small car perfectly running.

I got this AC1900 router in an exchange for as AC2300 router that I purchased. The AC 2300 had a hardware failure after one day in use. The AC1900 worked fine after installed for the first week or so handing the 200mb download from the Spectrum modem. However, I notice fuzzy display on my Roku video after a few weeks. Checking the download at a router Ethernet port I was getting 10mb while directly connected to the modem I was getting over 200mb. Checked online at the Netgear site and elsewhere and found this issue has come up a number of times. I did all the recommended fixed including disabling QOS and monitoring, reset the router to factory settings and installed the latest firmware. However the problem of only 10mb persisted. This is when I pulled it out and exchanged it for a router from another vendor. Now I am getting the 200mb speed through the router. Needless to say I am disappointed in Netgear. I installed and are still using the AC1900 at my church and have not had any throughput issues. Netgear must have changed some hardware component in later releases of the product. Hopefully they will resolve this issue so my next purchase will be a Netgear product again.

Lesson learned here. Get the 2-year Geek Squad Perfection if you want it to last more than a year.

I was unimpressed and went with another brand. Modem just had some issues, maybe I got a dud.

Ok router, but more for mild usage. Cannot handle streaming on more then one device at a time.

The product if good, easy to setup, but I still have doubts about minimizing dead zones. I will not recommend this product to a friend for dead zone problems.

Lasted for 13 months before it would drop wifi numerous times a day. Had the latest firmware, restarts, etc. Be careful with the added security it sells as well as they will automatically charge your card. This is very difficult to cancel as well. It connected very easy to my Alexa and Roku but I could never get it to connect to my Google Home.