Customer Ratings & Reviews

not happy with with performance not sure what's going on with the constant blinking but so much buffering still and I spend this much for no difference than my 9 yr old router.

I’ve had this router for less than a year- 6 months to be exact. It’s stopped working all of a sudden, and Netgear says it’s not replaceable under warranty. Nothing has changed, it’s on the same internet and in the same spot. They won’t replace the router, and I’m not about to drop another $100+ on a bad router. I would avoid this one. It’s very finicky and will drop internet connection for no reason. Super disappointed

I will never buy another Netgear product in my life. I purchased this router and 4 months ago and today it just quit connecting to the internet. Netgear says I must agree to pay $89 for technical support while it is still under its one year warranty. I absolutely refuse to pay for support while the product is still under warranty. That is OUTRAGEOUS! I will be returning this router to Best Buy tomorrow! I have had nothing but problem after problem with this router!

Next generation router that did not allow me to keep all wifi setups from previous router. Help desk could not help.

It was ok but within a couple months it started cutting out my internet signal was replaced no issues wuth warranty

This router worked great for about 6 months and then I started having issues with the 5GHz signal. The signal would stop broadcasting and even when it would be connected the internet would not work. 2.4 GHz signal has worked well consistently but the speed is significantly slower. The fix is to roll back the firmware version. Not a valid fix in my opinion.

Honestly, I wouldn't wish the experience I have had with this thing on my worst enemy. I am a long standing customer of Netgear products but this one came in defective. The usb ports don't work! That was one of the main points to getting it. Now I have to pay to return it to the manufacturer and wait for a new unit. What? They couldn't even afford a return label for me after I spent over $200 on it in the name of customer service? Thanks loads.

Honestly, this has caused so many headaches and issues with the disconnect. Looking to return this item.

Wifi lasted 1 year then stopped working. Looks cool, but functionally doesn’t last.

Lasted for less than a year and warranty for full year but he h support states you must lay minimum $80 to have them walk you through it. No way to replace the item

Bought the router less than one year ago. It worked fine for about six months then it began to stop functioning for no apparent reason. The problem began to appear about one a month at first, but now it's multiple times a day. Have to shut it off and unplug it, then wait a little bit before starting it up again. For a router that's less than one year old, this is really, really bad. Don't buy it!!

I have to reset this modem everyday because it just stops connecting, wish I hadn't wasted my money

Worked really great at a apartment I use to live at. A year later bought a house and it became crap. Kept turning off.

Product was purchased April 30th 2016. It died on June 4th 2018. We bought the 2 year warranty, of course it dies one month after 2 year replacement warranty expires.

The first think I was looking for was good speed and functionality, this seem to have it when I noticed over 1800 reviews for it. The one Review with the pictures of the speed test was great. I had a Linksys 54 with WRT software and been working great, but my service was upgraded and I found it I was only getting 50mb/s through it. I was getting 90mb/s connected to my PC. So, first thing I did was connect the Netgear and run speed test and I immediately noticed I was getting 90mb/s with it. It was extremely easy to setup. Connected very quickly with a minimum of effort. Perfect for home users. If I had any complaints it would be the price, I guess not bad, but still on the high side, and the software, I'm used to having many more options and flexibility with my home routers. I imagine if I put WRT or Tomato on it, that would change. So far I'm just going to leave it as is and if the need arises I will put on different firmware.

After owning this router for roughly six months I began experiencing data download speed problems. I called tech support only to be told I have to pay for support because of the device being outside of the 3-month support period? I still have problems with it constantly having to be rebooted to get it working properly. I will not recommend or purchase another Netgear product. Wasted over $100

I bought this for gaming. Have used our original netgear router for about 5 years but gaming on line was lagging a lot. So we installed nighthawk and nothing changed not even the distance when streaming on our devices. Was the same as our original router. Tried to return and Best Buy stayed can’t return this item with open box! How else would I find out if this works? So now I have thisbrouter in the box collecting dust in my basement and am out the cost of purchase. So No!

For a pricey router, it sure likes to drop my connection randomly.

I don't recommend this product. Returned after 2 weeks for store credit. Best buy wouldn't just refund the money because I took to long to return. I had this router at vacation home for cameras. It was always dropping signal and never very reliable. I bought the google mesh and haven't had a problem since. Maybe I just got a bad one but I personally won't get another one.

Less than a year and a half later and this router drops connection 2 to 3 times a day.