Customer Ratings & Reviews
- Model:
- R7000-100NAS
- |
- SKU:
- 1754208
Customer reviews
Rating 4.5 out of 5 stars with 13440 reviews
(13,440 customer reviews)Rating by feature
- Setup4.3
Rating 4.3 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the Nighthawk R7000 AC1900 WiFi Router's impressive range, ease of use, and performance. Many appreciate its strong signal and the generally simple setup process, leading to positive experiences with streaming and overall WiFi quality. However, some users reported occasional connection issues and noted the router's relatively large size. While some experienced improvements in lag, others mentioned problems with the firmware.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Netgear
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never go this way again as i just need a one piece of equipment for the internet
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Thomas,
This is a stand-alone router. If you would like only one piece of equipment you will need to look into modem router combos. We have several available on our website: https://www.netgear.com/home/wifi/modem-routers/
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
Netgear router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router was disappointing. It was easy to setup, but after using it for a day, the WiFi kept dropping. Very frustrating.
No, I would not recommend this to a friendRated 1 out of 5 stars
Big Piece of Crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is the biggest piece of garbage. In all my years I have never had a router that needed to be reset every day and bounced all over the place like this does. DO NOT BUY this, I'm more angry that I can't return it!!!
No, I would not recommend this to a friendRated 2 out of 5 stars
A little pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this product. It drops signal all the time.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi headphones,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Do not buy!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year into owning and this router has turned into a paperweight. Do not buy it. Net gear updated their firmware and has completely ruined this router. It goes out several times a day and needs to be restarted. Complete waste of money.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Aaron,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network. Also please visit a connectivity guide: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Do not buy - does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had to contact Netgear daily for over two weeks to try and resolve problems with my router. Drops connection daily and you have to reboot or adjust settings to get internet connection to resume. Stays connected to devices and router light displays indicate everything is okay but internet connection randomly quits.
No, I would not recommend this to a friendRated 2 out of 5 stars
Nighthawk.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was too hard to get setup. Should be a lot easier to setup.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Rome,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help you: https://kb.netgear.com/119/How-do-I-set-up-and-install-my-NETGEAR-router?language=en_US, and also if you run into any issues: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Piece of expensive junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Internet 200Mbps but this router never delivers 200Mbps. The fastest it delivers is 180. The time it takes for each website to load is even slower than Internet 60Mbps that I used to have with another router. I reset the router, re-plugged it, it work faster for a few hours then lagged again. Will not recommend.
No, I would not recommend this to a friendRated 2 out of 5 stars
Dropped signals
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my second year of purchase, and network drops frequently. I have to restart device too often.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here I get this router thinking I have the best. Ha it wouldn't even do over 200 mbps. I have a cheap SBG10 that walks all over this expensive piece of netgear plastic. And when you reach out to netgear. It's some one forgien who can't understand you and you can't understand them either. Want ever purchase netgear again. Or shop at GarageBuy.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dickler,
. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts for help.
Thank you.
Rated 1 out of 5 stars
So terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I switched my old router for this one, thinking that it will change the speed and quality of my wifi. I was so wrong. This products sucks! It wasn't fast. It did not cover our 1200 sqft apartment!! It didn't last for 6hours, that's how terrible this router is. My internet service provider is amazing and fast. Just this product was a let down.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Johnny,
We are sorry to hear you had a difficult experience with the setup. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Faulty product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a Geek squad house call to install this router. After they left, it kept on disconnecting with Internet. I had our Internet provider come to our home. He tested everything and installed his router - now all works well. He said the router we purchased did not work so I returned it to Best Buy and got the Geek squad visit credited. A large investment of my time went into this!
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had multiple issues since buying this router and don't recommend it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bestbuyer,
If you are having problems with your R7000, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Overpriced and underperforming
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router really cost too much when I bought it and the range is a bit lacking.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Nemesis0288,
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
It’s alright.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re within 20ft it works fine. Or if the devices are hard wired. Other than that, not worth the price.
No, I would not recommend this to a friendRated 1 out of 5 stars
Noooooooooooo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Horrible setup took me three weeks and 20+ HOURS of time spent with the cable company and the netgear “support” team. I wish I could return this. I hate this router so much I have cried tears over this thing. Made my life worse. I want to stomp on it every single day. I think I will soon.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ambs,
We're sorry to hear that you issues with your R7000, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda disappointed with the product Wifi keeps disconnecting randomly.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Fair,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
We also have a recent firmware update for your R7000 released as recently as 9-15-21: https://kb.netgear.com/000064024/R7000-Firmware-Version-1-0-11-128.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Easy to set up and use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router. Gives me excellent whole house coverage in a 6000 square foot home.
I would recommend this to a friendRated 2 out of 5 stars
WiFi disconnecting often
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the past 3 months I using this router and WiFi is disconnectig often. Restart the router every 2 days one
No, I would not recommend this to a friendRated 1 out of 5 stars
bimbo52
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router does not equal my old cheap one. I can't use my wifi on my phone in my yard, which I had no problem on my old one. My old router was stopping and having to be reset , so I bought this one , recommended by the best buy employee, I have fiber optic internet and she said this would be very good. Very poor quality
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi bimbo52,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.