Customer Ratings & Reviews
- Model:
- R7000-100NAS
- |
- SKU:
- 1754208
Customer reviews
Rating 4.5 out of 5 stars with 13440 reviews
(13,440 customer reviews)Rating by feature
- Setup4.3
Rating 4.3 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the Nighthawk R7000 AC1900 WiFi Router's impressive range, ease of use, and performance. Many appreciate its strong signal and the generally simple setup process, leading to positive experiences with streaming and overall WiFi quality. However, some users reported occasional connection issues and noted the router's relatively large size. While some experienced improvements in lag, others mentioned problems with the firmware.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Would not recommend this router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm unable to get internet on my laptop with this router. Tried tech support but they were unable to solve the problem. Guess I'll have to return it for another router.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router in May 2020 and I had to replace it already. I am very disappointed with this product
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Poor,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Losey
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems from the start. Ended up getting somethind new.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Ipad,
We're sorry to hear that you had problems with your R7000 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Netgear failed right out of the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand new Netgear router did not work. I worked with Netgear IT Department for over 2.5 hours and they could not get the router to work either.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bauffy,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Didn’t last a year!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced Router didn’t last a year! Radio is junk. AP is cumbersome. When it worked it was at best OK.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi CaddoKat,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Bad experience for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got kicked off WiFi everyday, we had to reset the router was a pain I returned the item. Went back to our normal router didn’t have this problem.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Roach,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Stopped sending the wifi signal after 4 weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product. It stopped functioning as it should after four weeks and I had to bring a technician out here to correct the entire situation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Issues with connecting to 5GHZ
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this router based on lot of positive reviews. But didnt expect that this will cause so many issues with 5G. I should have better stick with my old router
No, I would not recommend this to a friendRated 1 out of 5 stars
Good when it works
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Wi-Fi randomly drops. It's a common issue with this model, and it's known in the Netgear community. I should have researched before buying.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Gotlach,
Please reach out to us at Netgearteam@netgear.com so we can look into this with you.
Thank you
Rated 1 out of 5 stars
Router
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router 2 years ago with a 2 year warranty, it literally died 3 weeks after warranty expired, did not last to long for the price!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been through three Nighthawk AC1900. The first one lasted about 10 or 11 months. The second one 13 months. The third one only about 6 months. Save your money and buy something else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working The signal too week The unbranded modem that my internet provider rents me ( spectrum)works better than this expensive modem
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Spawn08,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Hard to work with this thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had multiple issues with this thing needing to be reset. Maybe it's Time Warner Cable but I've had to reset this stupid router every few days. I think I'll be returning it.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Signal strength
Rated 5 out of 5 stars
Great router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me preface this by saying that I've only had this a few days so reliability is yet to be determined. If you need versatile VPN functionality you might be better with an ASUS, as the VPN ability of this router and others in this category (such as the D-link 1900 model# are limited. It is worth noting that it seems the newest firmware has fixed most of the issues that have been reported on the internet #including the signal dropping). That aside, this is a great router so far. It has great signal speed and range. It hasn't dropped a signal yet. I love being able to use the 5 GHz band for my devices that offer that option #note: the range on this band will be about half of the 2.4 GHz band - this is with all routers#. Your other hardware will be the limitation for speed between it and the router, not the router. I used to have "page can't be displayed" messages all the time when going to different web sites and would have to reload pages, but not anymore. It looks great, but is big. It runs much cooler than I expected #people saying the ASUS runs really hot is one reason I went with the Netgear#. The Genie software is easy to use and provides a lot of functionality, including seamless firmware updating. There is even an app you can get for Apple or Android products that gives much of the functionality of the computer version of the software. Set-up was more complicated than I'd like, but this router has much more functionality than any other router I've had. If you are computer literate you will figure it out if you take your time #and the instructions that come with it are pretty good#. It is DLNA compliant which makes it great for playing music over the network on my Pioneer Elite receiver.
I would recommend this to a friend Rated 1 out of 5 stars
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these within a year because they went bad. Had to reset all my devices three times.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after a year and no support without payment from netgear. And the antenna are cheap and Fragile!
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not work well with Apple devices.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with Apple devices. It disconnects the apple device from the internet.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Gymcrazy,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Buy the protection plan, it's junk!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 weeks, then you have to unplugged it several times a day to reboot it for it to keep working.
No, I would not recommend this to a friendRated 1 out of 5 stars
Great for someone who lives in the city maybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to reset everyday my phone never connects to the Internet. The few times it did it was very slow
No, I would not recommend this to a friendRated 1 out of 5 stars
Breaks often
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had it more than a month and the things been having Authenticator issues since the 2nd week I got it. Annoying.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SleepyLeti,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.