Customer Ratings & Reviews
- Model:
- R8000P-100NAS
- |
- SKU:
- 6156904
Customer reviews
Rating 4.4 out of 5 stars with 2185 reviews
(2,185 customer reviews)Rating by feature
- Setup4.3
Rating 4.3 out of 5 stars
- Range4.2
Rating 4.2 out of 5 stars
- Signal Strength4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router for its ease of use, impressive range, strong performance, and wide coverage. Many also found the setup process quick and straightforward, and reported positive experiences with streaming. However, some users experienced connection issues and had concerns about the router's firmware. A few also mentioned the price point as a potential drawback.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not an upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 8-year-old Netgear was more reliable. Video calls are freezing, signals are dropping. A cheaper router would have equivalent reliability.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TechTales,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
No impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router had great reviews but it was hard to set up and it didn’t really work with network. I returned the modem and purchased an Orbi and have had no issues since.
No, I would not recommend this to a friend- Cons mentioned:Firmware
Rated 1 out of 5 stars
Poor support
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware stuck at .50. Netgear will not provide support.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not easily connected to Xfinty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace my Xfinity router. After an hour on the phone with Comcast attempting to hook this up I finally gave up. It is not easily connected to an Xfinity modem.
No, I would not recommend this to a friend- Cons mentioned:Lag
Rated 1 out of 5 stars
Avoid
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant Update… seems like the update itself is broken. Get super lag spikes as well.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Nope,
Thank you for your feedback. We have a link for updating your firmware using TFTP Client, please click and follow instructions when you are able: https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client?language=en_US.
If this does not resolve the issue with your Nighthawk X6S, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Pros mentioned:Performance
Rated 1 out of 5 stars
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this router it came in broken but I had no time to return Due to my job but works amazing!
I would recommend this to a friend Rated 1 out of 5 stars
Pure Trash!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this almost a year and a half ago. This does NOT do the job! The antennas are flimsy! I ended up connecting a second older wifi router to get wifi in another room in the same apartment. I use the verizon Gigabit internet (Apparently the fastest provided by Verizon). I still get pretty crappy service. Setup was not as easy as they made it seem. Just not a good product. I would not recommend this to my worst enemy!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RyanN,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Total Disappointment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it's great, however it stops allowing the internet through every couple a day, heck sometimes a couple times a day! If you use access control or address reservation that doesn't help. The modem never loses connection to the service from the ISP, it's definitely the router. Netgear hasn't been able to help. Now it's too late for a return....I'm stuck!
No, I would not recommend this to a friendRated 2 out of 5 stars
need to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i actually need to return it after spending about an hour on the phone with Netgear they said I need to return its definitely not workinging
No, I would not recommend this to a friendRated 1 out of 5 stars
2.4ghz broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 2.4ghz band is broken, I have tried to contact support on 09-27-2018 and got a blank response a few days later. So I started using my old router again. A few months go by and they still haven't responded to me. They have updated the firmware so I reinstalled it, same issue no for round 4 of trying to contact them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Overall Poor Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the Smart Connect functionality enabled my 2.4Ghz devices had an unusably slow connection. Web-based admin/configuration was extremely slow, sometimes taking 30 seconds to a minute to open pages. Web-based admin/configuration was also generally very clunky and poorly designed/laid-out. Wifi connections did not seem especially reliable. Returned and replaced with an ASUS router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Matthew,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
Not worth the cost.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high expectations for this router. Unfortunately I got better wifi range with my old AC1750. Signal just wasn't as good...
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi VTSki,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
Awfull single.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router did not support internet well at all, single did not go fare at all plus you would drop connection easly. I returned this product right away.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy this product !!!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product isn't working properly. I've contacted NetGear several times, by phone, on my computer and through their APP. The wait time takes forever. The phone connection is terrible. Don't buy this product unless you're a tech specialist or love wasting your time. I've been waiting 45 minutes on the phone this time and still no answer.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Unhappy,
Thank you for your review and feedback. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
STAY AWAY!! Looks Cool, but nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router to replace an older one from about 2 year ago. I will say that the app is pretty nice, but for the past week or so I have had to reboot the router DAILY. I DID NOT pay this price for a product that performs this poorly. Do not make the same mistake I made, stay away from this product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Drops WiFi Frequently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the performance of this, especially at the price I paid. I’m in a 1400sqft home distant from any neighbors and constantly (every day) have WiFi drops. It’s not the modem, nor the internet supplied. I have manual setups and have gone through many channel changes. Still, 3 weeks after, still have drops. Will be returning.
No, I would not recommend this to a friendRated 2 out of 5 stars
An okay router... NOT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it back after getting continuous speed issues. Was on phone support to deal with issue and fortunately it was defective.
No, I would not recommend this to a friendRated 2 out of 5 stars
Sorry Netgear, not this time.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for better lower Ghz band performance. Sadly wouldn't work for what I was trying to do.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Tactical,
Thank you for your feedback. Please check out our link for troubleshooting wireless network issues: https://kb.netgear.com/13205/How-do-I-troubleshoot-wireless-networking-setup-issues?language=en_US.
We also have a firmware update as recent as 7-28-21: https://kb.netgear.com/000063852/R8000P-Firmware-Version-1-4-1-82-Hot-Fix.
Please contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Eh, not so impressed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to reboot every week due to internet issues. Also, after rebooting, I have to setup my WiFi Details all of again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't even have this for a year and it kept loosing the signal. Took it back and exchanged it for a stronger one.
No, I would not recommend this to a friend