Customer Ratings & Reviews

So far very good quality product. SUPER FAST, with no breaks in service.

All I can say is Wow.. From 50 mbits to 470.. Great product..

Great router love it great product very fast for internet

Very easy set up. Orbi is the only way to go. Very fast

Wonderful. Strong service and faster than the older orbi

this tri-band mesh router is working alot better than the other system.

Excellent product, easy to use. It enhanced our wifi significantly.

Really like them. They have made my life better with herring online.

This router was purchased with the intent of upgrading to 802.11ax (WiFi 6) from an Apple Airport Extreme 802.11ac router. I'll begin with the disclaimer of this particular product may be defective. However, as this device doesn't have a lot of reviews here, I feel it's my responsibility to drop this bomb; with high hopes that an exchange will turn this frown upside down! I ordered this online Apr, 23rd and received it Apr, 24th. I excitedly opened the packaging (A+ for the quality of presentation here) and proceeded to take all of the components out of the box. I then set the Router and Satellite in their respective locations. I installed the Orbi Application from the Android store and got everything ready to go and began setting it all up. I followed the instructions to the letter. I unplugged/plugged in the fiber modem (Cox Gigablast), placed the satellite and powered it on (waited a few moments), went to connect the Orbi Router and when I tried to connect it wouldn't let me... Issue #1 - I was instructed by the Orbi App to turn off my mobile data (why is this necessary), either way I did, and then I was able to connect to it, I was then instructed to connect the Ethernet (internet) cable to the Internet 'yellow' port, then the app conducted a couple of tests... Issue #2 - "The internet is offline", I was told to, "Please unplugging and plugging in the modem to reset it and try again." To which I did, and then it synced up passed the tests and we're moving along. I was then prompted to set the SSID and network password, followed by the router UI password. The device then went through a series of prompts, to testing my mobile devices connection to the now configured WiFi... Issue #3 - I was able to connect to the WiFi successfully, albeit there was no internet connectivity, I felt like the router had a, "Got Eem" moment there. Upon initially connecting I had the pretty littler "6" icon next to the WiFi bars, followed quickly by an "!". Well that's strange, I thought. So I unplugged the Ethernet cable and plugged it back in. For a brief moment we were back in business!!! And boy was it snappy I was getting between 800 - 930Mbps download and about 600+ upload. For a about 2-3 minutes I was thinking to myself, "Hell YEAH!" and then the Orbi once again said, "Got Eem!". I was able to connect to the routers UI, and everything looked like it should. (Disclaimer #2 - I don't claim to be a master but I've been in the IT industry for near 20 years, so I'm pretty decent with this stuff.) I then called Cox, and their customer service was great, the woman who was helping me walked through the normal step and everything worked great on their end. I plugged in my old router and it worked as it always had so it wasn't the internet drop, so to speak. Next, I submitted a work order via the Netgear website and received a ticket #. I called Netgear and followed the telephone prompts and after being placed at number 16 in line, proceeded to wait on hold for about an hour. While waiting, I was googling around to see if I could find anything similar to what I was experiencing. There were a few similar issues with the internet dropping, but their drops were shorter/longer intermittent issues, whereas this router would work for a minute and then just stop... Issue #4 - The Netgear "Tech Expert" comes on the phone and I explain to him the issue I'm experiencing and that I've already contacted Cox, he says, "hmm what model router is it?" I tell him, "the Orbi AX4200". He says, "I'm sorry sir, I can't help you with the AX models, but I'll connect you to someone else can provide you with assistance." Awesome I thought, and said, "Great, thank you." Issue #5 - The next thing I hear is "You are number 18 in line, please hold." Another 30 minutes go by, and I'm getting close. The phone call goes silent as if someone picked up the line aaaaaand... Issue #6 - Disconnected. Now it's becoming supremely frustrating. I read some more online, and basically all I found was to factory reset and try again. So I tried, and it failed again encountering the same problems as the first time through. I found another post saying to set up the router with a laptop instead of a mobile device. So I tried it, and I ran into the same problems as I did with the mobile configuration. I tried calling Netgear one more time, figured I'd give it a try. Went through the same rigamarole, and then after 40 minutes of waiting, yet again the music goes silent and... Issue #7 - Disconnected, again!!! It's hard to find good help these days. Ultimately after wasting near 4+ hours of my time trying to get this thing to work I've given up. I'm going to exchange it tomorrow and try again. Though I feel like Netgear could go pound sand at this point, you can't blame the company for disgruntled support staff. So I'll give this thing another go tomorrow or the next day depending on the exchange options and hopefully it'll work better the second time around. I'll update this review accordingly.

Easy set up. The app made set up very easy. Delivers paid for speeds

Easy to setup, excellent range and reception. I'm very satisfied

So far so good. Great coverage over 4500 square feet.

Totally recommend for better wifi access and easy and fast to install

Bought this Orbi Mesh System after the Nighthawk didn't work out. Setup was quick and was up and running in about 10 minutes. We have a 2800 sq ft house and thought this would get it all but ended up having to purchase a 2nd satellite for the bonus upstairs room. Wifi has been steady, no dropping out and there's a significant difference in the gaming performance.

This Orbi is great!! 1gb speeds at my house with it.

Amazing fast setup and easy directions. Great coverage in whole house

This Wi-Fi system is fast. Speed Test had it 479 mbps. However, the signal strength is low from both the base and the satellite.

Best mesh router on the planet. I would buy it again in a heartbeat.

Easy to set up, although I originally had issues related to trying to use the same network name as my previous network. It was easier to set it up as a new network and then change the name back later. The coverage throughout my house is amazing with absolutely no dead spots!

Super easy setup and now I have dependable solid streaming!