Customer Ratings & Reviews

I bought this system to replace my AirPort Extreme and AirPort Express system in my house. I had an issue where the connection to my iPhone X would drop as I would move around the house when it would connect to either the router or the satellite. I spent a total of 6 hours on the phone with customer service yesterday and spent an hour and a half on hold today after I got a replacement. Not worth my time.

Doesnt do like i would expect a satellite tonoerform still have the circle

Slow, not reliable, and limited features. For example, web site filtering is an available option, but it does not actually work. DNS in DHCP cannot be adjusted. The Orbi's IP will always provide your DNS and it is not responsive. I do not get the guaranteed bandwidth my ISP provides. It has been troubleshoot through and through, and all signs point to the Orbi being the cause.

I have a BS and MS n Computer Science, and could never get the Orbi system to set up properly. Tried for 3 days running the setup procedures, including hard resetting the Orbi back to factory settings, but would never complete. Usually ended up with the app saying it couldn’t find the Orbi router. Returned for a refund. Most Netgear products work fine, the Orbi is the exception. No idea how it would work if it ever completed setup.

Please save your time and money, this is the worst router I have bought, I tried to ignore the bad reviews from others here as I couldn’t find other option to extend my wifi. Right after 47 days this router will start having connectivity problems, called tech support and I’m NOT kidding when I say I spend 1 hr with customers support just to have me done what I’ve done already ( unplug from power and reset router to factory) just don’t buy it!

Very inconsistent router. No "mesh"; 20-30 sec lag time in wifi reception going between router and satellite. Every 5-10 days, would wake up to router or satellite needing to be restarted. Advertises that it can handle 30-40 devices and a 5,000 sq. ft. house. Both the number of devices and home square footage is inaccurate. Wifi outages if more than 3 people are on zoom calls at once (and with online learning and work from home--that's below average...)

I had to return them due to the fact that the devices will constantly connect to the router and switch to the satellite back and forth when in the same spot.

We had the best internet connection Fios can get (1Gbps) and claims from the Verizon Fios tech that signal was strong enough throughout our 2-storey house. We easily have 20 devices connected between the Alexa devices, TVs with Fire sticks, Samsung Hub, smart appliances and lighting, 2 video game consoles, multiple iPads and phones and 4 people conducting video conferences and earning remotely and kids playing computer games. We had serious connection problems. I wasted hundreds buying high-end extenders that gave us various network names but it barely improved things. Orbi w/ 2 satellites cover every part of the house with the same credentials with speeds of 550+ Mbps everywhere. Install was super easy with the app and Verizon even has instructions on how to install Orbi with their Fios router. The sleak design is a better fit for our house decor compared to the alien UFO looking routers out there. I highly recommend if you want a once and for all solution to a fast, reliable connection and peace of mind in a nice unit design that blends in with the decorations. Setting customization, guest wifi set-up and parental control is very easy with the app.

I had more issues setting this router up than I have had with any other router. Initial set up was a nightmare as it did not want to connect to the internet. Usually when there is a power outage it will not reconnect either and then I have to factory reset. Which leads back to the headache of setting up this junk. Extremely disappointed especially for the price. Unfortunately I kept it because it worked great once set up.

Maybe I don't know what I'm doing but I have 2 Gig internet but this is not pushing out even a Gig of it.

Requires a strong cell phone internet signal to download a set up app. We could not set this unit up as We had no cell phone internet and Netgear does not supply a customer help phone number. Netgear help o ly available on line. If Your trying to set up a router and internet service and do not have a strong cell phone carrier based internet signal You can't download the cell phone app to start router installation.

Not as good as the original ones. These seem ok, but you might want an extra’s.

Not a fan of this Netgear product. The Orbi app is extremely flaky and I have never been able to set up the QoS feature since for whatever reason the app's speed test feature will not run. Called and spoke to multiple Netgear Pro (Paid) Support and they cannot fix or understand the issue either.

Unable to update via app , disabled by Netgear . Have to pay customer support that is Awful to email you the updates and walk you through install .my second Orbi system first bricked after 2 years and this new one has to be reset 6-10 times a day . If you do purchase buy warranty, you will need it !

They did not work out as advertised. I had to return them.

I couldn't get a stable connection at all. I bought this after a lot of good reviews everywhere however, my connection was not stable at all. Even the wired connection from satellites. I tried placing satellites in different places too. Netgear support (offshore) is useless. Someone even argued with me that you can't use the Orbi without a modem. But with Verizon, you don't need a modem.

I have had the router and satellite for about three weeks and it is horrible. It says I am connected to the router even though the satellite is ten feet away from me, the sad thing is that I do not know how to connect to the satellite since it shares the same wifi name. I am constantly being disconnected.

No matter what I do or set up or tweak or fix or move, this thing keeps forcing me to reset or turn off or fix. My 2nd set of Orbi’s purchased as the first was a different model and I assumed lemon but these things just straight up suck. Internet runs but it makes a lot of things buffer or take long to load on a gigabit network.

I did a lot of research before choosing orbi and this model mesh system and I'm thrilled. I have gig speed and live in a old pre war 2 bedroom. The wifi router provided was not cutting it with dead zones in two rooms. I researched and found the Netgear Orbi model and shot my shot figuring all the new bells and whistles plus up to date wifi 6 had to make a difference. I have a hub and a satellite. Easy Install, no dead zones, great speed, and great monitoring and alerts all at my fingertips. My work from home zoom calls and IOT devices are tip top speed now. I would highly recommend Orbi the handoffs are seamless and have had a great experience. Going to recommend to others.

Had this system hooked up but only worked for half the house. Took it back