Customer Ratings & Reviews
- Model:
- RBKE962-100NAS
- |
- SKU:
- 6524990
Customer reviews
Rating 4.5 out of 5 stars with 527 reviews
(527 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.8
Rating 4.8 out of 5 stars
- Signal Strength4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Orbi6E overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi signal is strong as expected and performance is great. Controls are limited with the phone app. Nice feature set but from a cost perspective it’s way overpriced.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Orbi 6e for the win!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my dad and it broicht him to tears! The upgrade in speed and overall signal stability over the wifi 5 model we had previous was mind blowing! Highly recomend and easy to set up!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend Rated 5 out of 5 stars
Powerful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solved my weak wifi performance across my home, and I'm not even using the full capabilities yet (i.e., 6E). Separate channel for IoT makes a big difference (I have 26 devices). Full signal all over the house!
I would recommend this to a friendRated 5 out of 5 stars
Orbi 960/AXE11000 is amazing!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was easy and the performance is amazing! This is a great upgrade from my old Orbi AX6000. I love the separate Guest / iOT / WiFi networks. With all of our devices we needed more WiFi bandwidth and it delivers!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 3 out of 5 stars
Premium product, not a premium experience.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, easy to setup. Unfortunately you have to use the app and directly login via browser to get to all the configuration settings, which is annoying. Had to reset the router (hard reset via push pin) multiple times to switch between access point mode and regular router mode when attempting different configurations. The lack of ability to troubleshoot without a hard reset means more time wasted in setup. Devices prefer the main router even though I'm sitting right next to the satellite. WiFi 6E has weaker signal then WiFi 6 so all my WiFi6E devices prefer to stay on WiFi6. Had to setup the dedicated WiFi 6E SSID in order to attempt to force the devices to stay on WiFi 6E and ended up with lower throughput than on WiFi6. This is with sitting next to the main router and tests over multiple days.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi CasualGamingAppa,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When switching between AP and regular Routing mode, there is no need to reset your device. For reference and instructions, we recommend these resources: https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://kb.netgear.com/000061927/What-is-the-difference-between-router-mode-and-AP-mode, and also: https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode.
The 6 GHz band has a shorter range than the 5 GHz band. This means that a higher density of Orbi or mesh satellites are required for complete 6 GHz coverage. Because of this shorter range, WiFi 6E routers and satellites must be positioned close to where you actually require the high-speed 6 GHz connection. For reference and additional information, please visit: https://kb.netgear.com/000062799/What-is-the-difference-between-WiFi-6-and-WiFi-6E.
If you continue to experience devices connecting to your connected devices preferring to connect to the main router instead of your satellite you are next to, we recommend rebooting your Orbi device, and forget the Network and then reconnect. If you continue to experience any issues, we would love to hear from you! Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
- Pros mentioned:Coverage
Rated 5 out of 5 stars
Orbi quad better than competition
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing a problematic Linksys Velop that always seemed to drop, my 3000 sqft two-story has coverage throughout... finally without any issues. Thank you!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Ease of use, Range
Rated 5 out of 5 stars
Best expandable system yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a while to decide on this brand/model but I’m definitely satisfied with this purchase. The range, performance, and ease of setup was fantastic and remains so.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Range
Rated 5 out of 5 stars
Really happy with the Orbi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace a faulty unit made by another company. Set up was a little wonky but the unit runs like a champ. The range I am getting is solid and while I thought it might be a little more router than I needed, I am really happy with this.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Currently the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mesh network for home. Had tried nest and nest pro and even though Speedtest shows similar speeds the experience is much smoother esp when not confined to the room with the main router.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend Rated 5 out of 5 stars
Best Router System!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Orbi mesh router system that I have owned. I purchased my first one several years ago and it still works, However, I wanted to upgrade to the latest Wi-Fi 6 to keep up with technology. Orbi is the only router I will shop for due to its proven reliability and easy app features!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded to this system from an older three band, two satellite system which was too small and slow for our work from home needed. We noticed an immediate improvement in speed and stability. The system was super easy to install and only took a few minutes.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Stupid Fast and Expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Orbi AXE11000 unit is very very fast I was getting 950 Down.. which is the closest I seen to my 1GB plan I pay for... with tax.. $1600.00 I will wait until the prices comes down drastically. Kept my Orbi AX6000
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Netgear Orbi 960 Series
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Netgear Orbi Products, use them all over my house. Easy to install and use with the Orbi App. Recommend this product to everyonel. Wish that Bestbuy has them in Black instead of White.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speeds are fantastic. WiFi 6 speed is great, range isn’t the best. System works fantastic.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Fast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have 1.2 GB internet service, and getting wifi speeds over 1.4 GB throughout the house, compared to 1/2 that in the prior version. You notice the difference using the internet, so I suppose you get what you pay for.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend Rated 4 out of 5 stars
A lotta bang for a lotta bucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new Orbi 960 definitely lives up to all the hype. Coverage is awesome to all points of our sizable 2-story house. We were also hoping for coverage on our back porch and pool area, but it’s a little lacking there. We’ll try repositioning or add a 3rd satellite if needed. Installation was easy even for those not fully functional in technology. Besides the very high price, the only downfall is the new technology mesh network did not work with some of our older printers and PC’s. We however highly recommend this system if you have the spare money to flop down.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Very fast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast now and my ring gets consisted signal with no deviations.. Cons: my Remote Desktop stopped working on windows 11 even after I changed the IP address and opened port triggering.. Don’t like how netgear keeps trying to sell the armor security..
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend- Pros mentioned:Coverage
Rated 5 out of 5 stars
It’s true! You get what you pay for!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought the Eero pro 6E But returned it after a week of use. This really is the best Wi-Fi 6E system out there right now. My house is around 4000 ft.² and I get coverage even outside the house.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Orbi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, no issues. We replaced an older model that we had for more than 4 years. This model forms a network much faster than older models.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th system I tried, and far and away the best. Crystal clear WiFi calling, blazing fast speeds, and a long range. Get this is you don’t want to waste your time dealing with sketchy WiFi, and contact drops.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend









