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Customer Ratings & Reviews

Your price for this item is $1,099.99

Customer reviews

Rating 4.5 out of 5 stars with 527 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

  • Signal Strength

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 527 reviews
  • Rated 5 out of 5 stars

    Netgear Orbi 960 Wi-Fi 6E is the greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mesh 6E router system is the best that I have ever had. It is terrific. I did my research and multiple sites recommended the Netgear Orbi series. I am very glad to have chosen it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Well worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, easy startup, seamless app connection. My signal strength around the house, in the garage, and at the outdoor kitchen is spot on.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th system I tried, and far and away the best. Crystal clear WiFi calling, blazing fast speeds, and a long range. Get this is you don’t want to waste your time dealing with sketchy WiFi, and contact drops.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Would buy again

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it until the new one came out. Loved it even more when my new phone worked on a previously unused band / SSID. A bit pricey, but a stable mesh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the wifi6 router as i wanted to add another satellite. Works as advertised. Wish i could use the armor subscription with the orbi in AP mode, because i have a firewalla gold as my router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from original Google mesh system. No longer have any dead spots and the signal reaches my shed about 75 feet behind my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best home network investment I have made

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more internet problems. Wired backhaul FTW. Stop wasting time with your internet providers cheap equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great wifi System!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned a lower model Orbi and was happy for years. Decided to upgrade and could not be happier! The speeds have increased and overall network stability has increased.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Price

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product and definitely overpriced. I have a smart home and it constantly drops devices. Had a power outage the other days and I had to reset the orbis and my router. The orbis would no longer connect to my smart light switches. Not to mention the satellites ar sometimes difficult to connect. I would’ve had to factory reset the orbis and given my wifi a new name in order for it to work again. Would’ve been my third time doing so. Wasn’t doing it again so I returned. Luckily I’ma total tech member and Best Buy let me return after the return window closed. Going to try asus zenwifi. Hopefully this works otherwise I’m going back to Eero.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fastest Wifi Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best and fastest wifi I have ever owned. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and easy installation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to install. Big improvement from my previous system.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Best Router Ever!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently moved into a 6000sqft house. I know, its big. Google Wifi 6 did not work. Barely got any bars. And I set up a 4-7 of them (added and then deleted satellites to optimize). Still wasn't working. Did some research. Went for it. This product was worth the 3 hour drive to Columbia, SC from Augusta, GA (they were out at our local Best Buy at the time). Wow!!! We get massive speeds all over our whole 5 acre property. And all I have is the 3 units. Amazing!!!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great Coverage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had continuous issues with our routers and covering the space needed. So we decided to try orbi and have had great service since!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Orbi AXE11000

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new system was a very easy install by following the items in the Orbi app. We now have a great WiFi system that reaches out a couple houses down the street. Our data speed has doubled with this update.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Wi-Fi ever!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow our Wi-Fi is super fast now. We have almost an acre of property where our garage sits 70 feet away and 9 feet higher above a retaining wall and we still have great Wi-Fi inside that garage! Totally AMAZING!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Stable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handles 137 device easily. Also I am getting consistent 1,400 megs down when my plan is for 1,200. First time I am not getting yelled at for network issues in ages.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had eros but let me down wayy too many times. This baby covers all 7000 square feet with minimum of 300mbs. Worth the price if you have a busy house wity more than 100 devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great High End Mesh System

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome for a high end mesh system. Have had issues with others systems in the past and this one runs flawlessly. Worth every penny spent. Will stick with the top.of the line Netgear going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best router ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitated when seeing reviews here but I still make the purchase which turns out to be far more than what I expected. Now the internet speed got maximazed for what I paid for the service.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Gold Standard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slight hiccup on instal, but received the best customer service from a company in forever.. Extremely fast and expansive coverage.. Can't do better than this quad band mesh system..

    I would recommend this to a friend