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Customer Ratings & Reviews

Your price for this item is $1,099.99

Customer reviews

Rating 4.5 out of 5 stars with 527 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

  • Signal Strength

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 527 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Orbi Router - Super Fast with Great Coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, great support and easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Orbi 960 series to improve the wifi in my old colonial home and to extend the wifi to my office in an out-building. I was able to daisy chain the connection from the main house into my office about 30' away without any issues. Connection is great.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to use with the app

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works great in my house. Wonderful produc.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    New mesh system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade to our bigger space. It gives great coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mesh system yet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gone through many different mesh systems and this one by far performs the best. This is setup in a 5 bdrm 3200 sq.ft two story home. 60+ wifi devices. Disconnected almost all wired connections. No drops, no lag, just strong wifi service all over the house and outside. Works great for my smart home devices and security cams.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good Mesh System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked better than my previous mesh system but really pricy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 2 out of 5 stars

    If you have Sonos, do not buy this.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have Sonos, do not buy this router. A quick Google "Sonos Orbi Problems" will give you pages of content. I wish I had known this, I have 8x this router cost in sonos in my home so if they aren't happy, I'm not happy. At least Best Buy has a great return policy. Setup is a breeze. Incredible features and honestly the devices themselves look really premium. They do not stick out when you place them around your home. Wish I could keep them, but the amount of work it takes to resolve the conflicts between Netgear and Sonos is not worth it. On to the next one.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi OMGTIM,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBKE963. If you have contacted NETGEAR Support, we would like to look into your case and see what additional help we can provide.
      Please email us your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system. Great coverage. Easy to set-up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Fast 2Gb wired (1Gb+Plan), WiFi 1Gb new phon

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blazing FAST!!! Takes advantage of my Gig+ Internet. New Network cards connect at 2Gb/sec. Newer devices that support WIFI 6e (iPhone 15, Pixel6, Galaxy 21 Ultra, Macbook Pro 2023) connect up to 1Gb/sec. Whole home coverage is fabulous.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Little pricey but tons of features + easy to setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and painless setup. I’m going to buy some extra satellites.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    the bes repeater

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its amazing, the best repeater and wifi large hub.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More powerful than the old system and easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 6500 square ft house and have tried countless systems. This system solved all of my problems. I now have 400 as my speed in the worst part of my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Deleivery and Great Devices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great shipping tracking delivery by BestBuy. I like the application and the wireless devices, I am migraing from a Nest Mesh so having a strong wifi signal was a must these fit the bill perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Great coverage but no IoT Ethernet VLAN support!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built a 2000 SF house in an area with 1G fiber to the prem but zero cell service. Everything is connected - lights, appliances, hot tub, HVAC, even the coffee maker. Coverage and speeds are amazing, WiFi calls, Zoom meetings, all work great inside and out. Using the wireless mesh until my CAT5 gets rigged to do wired backbone. With so many connected devices having a dedicated IoT network was very appealing. My only complaint is no VLAN support. My Lutron Hub is Ethernet only, plus SmartThings hub would be plugged into Ethernet ports in the IoT VLAN. The Orbi Pro (for business, 2x price) does it, but not this model. Give me VLANs and I’ll give you 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money Well Spent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of unreliable WIFI connectivity, the Orbi router and two satellites solved the problem instantly. All of my devices are communicating clearly, and I've had no dropped connections. I'm very happy with this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast performance.....Parental Controls Not Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The network performance for a modern mesh network is amazing, but the software management via the web portal has a long way to go. The web portal should match the ios application....and there are way too many facets that are different.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router, Subscribing force no so good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best WiFi experience I’ve ever had. Sucks they try to charge you for “security” subscriptions as the router is expensive enough. The best way to experience this is to have them daisy chained by a wired connection if possible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Orbi 6E Wifi system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Orbi 6E system is pretty high end device and able to cover most advance setting and area. Produce wise, it is a outstanding router system, but I was hoping the antivirus can be included with it price, no need to subtribe it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was forced to buy these to replace an older set that got fried in a storm. The routers are great, but if you loose Internet due to weather or interruption to service, they can be difficult to reconnect to the internet.

    I would recommend this to a friend