Customer Ratings & Reviews
- Model:
- RBKE962-100NAS
- |
- SKU:
- 6524990
Customer reviews
Rating 4.5 out of 5 stars with 527 reviews
(527 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.8
Rating 4.8 out of 5 stars
- Signal Strength4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Outstanding Orbi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of world orbi. I don’t have words to explain how great this mesh system is. Completely changed the internet experience throughout the home. One of the top most stuff in my life I have ever bought.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Unreal speed and coverage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried my ISP router, Nest WiFi Pro, and Eero Pro 6 before committing a large amount of money to the Orbi11000. With each router mentioned I had great WiFi speed when close to the main router. My ISP speed is 1gig and I was getting 600mbps wireless. However, when I went to my bedroom in the far side of the house I would get between 25 and 80mbps wireless. Now with the Orbi I am getting 380mbps in my bedroom. That is a 300mbps increase. That is what makes the Orbi Mesh system worth the high price. Now I can stream and enjoy super fast wireless speeds in all parts of my home.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend - Pros mentioned:Range, Speed
Rated 1 out of 5 stars
Unstable and Incompatible. Returned.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this. Too unstable with IoT devices, and incompatible with some of my older hardware. I spent literally months working with NetGear on debugging it without success. Range and speed were excellent, but ultimately having to reboot it every 5 to 7 days inconvenienced me and my family past the point where it was worth keeping. I'm currently using an ASUS ET12 pair with much better results.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DodgeDeBoulet,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBKE963 and have already returned it. While experiencing instability with IoT device, we recommend setting up a dedicated IoT network on your device for maximum performance using the instructions in the following resources: https://kb.netgear.com/000064267/How-do-I-enable-or-disable-the-Internet-of-things-IoT-network-on-my-Orbi-WiFi-6E-System?language=en_US, and also: https://kb.netgear.com/000064270/How-do-I-change-the-Internet-of-things-IoT-WiFi-band-on-my-Orbi-WiFi-6E-System?language=en_US.
If you decide to repurchase the RBKE963 or any other NETGEAR product and have any issues, we would love to hear from you. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Old Netgear Owner / New Product Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a Netgear owner for a while and this router / satellite package works very well. I do have a few connection issues with older devices but this doesn’t surprise me. I really appreciate how much effort Netgear puts into the app.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 1 out of 5 stars
Orbie, Netgear breach, firmware manual updates !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netgear misleading their customer with this product that needs work- very pricey product when it doesn't perform netgear armor could be misleading after you've set the entire router two days later after a score of 95 it will drop down to 70s telling you that your security is moderate and it doesn't give you specific explanation what to fix , I've contacted Customer Support numerous times about this. Apparently there's been a breach on multiple routers firmware found out that there's a firmware manual update v6.3.7.10 that needs to be done for the two satellites and then the router. again? Why am I paying for this again to manually updates on this expensive router ? I'm not very happy at this point, but the router does do perform I may return it depending on the outcome of tech-support, figuring out these issues and I don't see why we are paying for additional security on parental control when that should be part of the package deal!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi NoelTorresRodriguez,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBKE963, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Game changer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the most efficient and intuitive networking solutions you can have in your home. It has improved my overall experience.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
If price is not an issue for the best in quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If price is not an issue for the best in quality I have over 2 acres and we are covered all over so happy with these and the extra add-ons they offer. One thing I don't like is it is not a replacement for my internet company's router just plugs into it.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heard and read about this and I can agree with all who purchased this and it is a high price but worth it. I was and still am happy with this purchase in the service that this provides to my home.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Most Excellent!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installed a set of three Orbi's and added a fourth. Our previous system was throttling to death our bandwidth. Now the three people working from our home are very happy and productive. Thank you!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend- Pros mentioned:Coverage
Rated 1 out of 5 stars
Pricey, partially non-functional and terrible CS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup up was more difficult than expected. I have set up other Netgear modems and routers in the past. As expensive as this unit is, I expect it to be almost flawless and I expect superb customer service. One of the satellites was not working. It took multiple attempts with CS to determine that I needed a new satellite. To get either next day or 2nd day delivery, NG required me to pay for shipping. CS told me twice that if I want it fully functional right away, I should go to Best Buy. However, I need internet, which is why I shelled out this much for a darn router system and did not want to 1) be without internet for a few hours, 2) deal with removing and resetting the first Orbi system, and 3) setting up another system. I balked and after a few more calls, they finally agreed to ship it to me free after speaking with a manager. However, eight days later - nada. Now, they need different pictures taken and uploaded. We got the mesh system for the dead areas in our house. The critical areas are fine and the router and satellite are doing its job. If it was not for this hassle, I would have rated the system higher.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi GeorgeS,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBKE963, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Smartest decision
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have your tupical L-shaped 1960s. brick ranch home. After dropping the past single unit installations and considering the multiple unit format, we now have strong, secure, signal from end to end in the house. It also
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Rick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this new Orbi system that we got for our house. The Wi-Fi is picking up so much better. The gentleman that did the installation was great. He answered a lot of questions and I feel very comfortable with it.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Great Solution for Enhancing Our WiFi Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace and old Orbi setup. Sop far they are working great with a lot more WiFi power. I did have a problem setting them up but Netgear Suport talked me through it.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Mike M-G
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally! A solution to my home’s poor Wi-Fi network. This mesh router system is seamless and works great throughout our large home.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Blazing Fast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only regret is not having this sooner. Strong Wi-Fi in all corners of my home: bedroom, living areas, basement, outside. Excellent for streaming TV and multiple people working from home with video teleconference needs.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Expensive but much for stable than Google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but great product. We previously had the Google Nest Mesh and in our experience was not very stable. This has been a big upgrade. For our smart home, well worth the money for the stability.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Range and quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product saved us a lot of hastle. Sprawling home with spotty WiFi no more
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Worth the money?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey, but provides great connectivity, user experience, and ability to maximize your home’s internet capacity. Is it worth the money? You decide but they deliver on their promises.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend- Cons mentioned:Price
Rated 5 out of 5 stars
Great Router System
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremly fast, performs extremely well, and reliable. The only downside is the cost but it seems to be worth it.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend Rated 5 out of 5 stars
Works like a charm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had fios and the connection was not stable, kept dropping with dead zones. After installing the orbi didnt have any issues .
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend









