Customer Ratings & Reviews
- Model:
- RBKE962-100NAS
- |
- SKU:
- 6524990
Customer reviews
Rating 4.5 out of 5 stars with 527 reviews
(527 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.8
Rating 4.8 out of 5 stars
- Signal Strength4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
They are powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broad and able to handle 52 devices in a three floor home
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Very Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This solved all my problems with Wi-Fi My other system was always popping in and out
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Mesh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 3500 square-foot house covers my yard and house good device
I would recommend this to a friendRated 5 out of 5 stars
Speed Demons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very easy to setup and internet performance has been very fast so far.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Expensive but well worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to setup with App. If you’re looking for wide coverage and multiple devices. This the set up.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 1 out of 5 stars
Garbage steer clear
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me give you a bit of background before I launch into why this item is garbage. I have had and loved a Plume mesh system for many years that has worked very well and any problems I had tech support (talking engineers here not tier one agents, for complex firmware bugs in a 10g network) were able to resolve. Again a great mesh system that rarely had issues. But it was beginning to show its age as I brought more and more wifi 6e devices into my network. The devices were faster than the old wifi five could serve up and Plume has yet to release a 6e network so I set out to find the best replacement that I could and found the orbi. It had it all 10g wan, 2.5g for backhaul, and a dedicated wifi backhaul system that promised to be the best ever made. The youtube reviews raved about its speed and capability so I bought it thinking this would be the system I could grow into for a few years. Unfortunately the reality could not be further from the truth. I setup the mesh system and right off the bat I knew something was wrong when my wired speeds tanked from 900 up and down to a measly 10 up and down. We are going to set aside the wifi problems for the moment and just focus on the lan. So I called up tech support and got someone that insisted that this was normal and that I just needed to let the network sit for 24 hours like this would magically improve the copper connections. After much face palming the tech support eagerly killed the call and I set out to do some testing on my own. I found that the system was completely unstable on even simple task one moment the network would blast off and I would get gigabit speeds then the next it would tank again. I quickly sought to isolate the problem and did numerous test with my 10g switch on or off the network, changing ports, etc but never could get speeds to work consistently. All the while I fought the same issues on the wifi network devices would connect to the 6ghz band and get just abysmal performance. I tested this locally and externally with a half a dozen known good devices. After all this testing the magical 24 hours had elapsed and I called tech support yet again and went through a gamut of removing and rebooting devices. To no one's surprise this did nothing for the consistency and the tech support finally gave up and told me to return the product to get a better unit. Like a wifi lottery system where the roulette buy in is $1500 a shot. This is to say that the tech support would not agree that the unit was faulty only that I needed to get a "better one". All this to say that my old Plume system is back in place and my hardwired speeds are rock solid again and I will just have to wait for the day that they offer a new mesh system as the orbi is simply garbage.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jonathan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBKE963, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This resolved all my lagging network issues including patio tv50’ away from house!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 2 out of 5 stars
Bad Hombre Orbi 960
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2.5 years. and has been a head ache with connection issues. Several calls to Netgear CS with no resolution. TG i had Geek 4 yr ext warranty
No, I would not recommend this to a friendRated 5 out of 5 stars
Wi-Fi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Wi-Fi recommend for residential use five stars
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was excellent and it’s working great.!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff. Works great Excellent for home. Thanks
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 4 out of 5 stars
Decent product
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product, didnt really increase my range, still had dead spots in the house
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendRated 5 out of 5 stars
Orbi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instant upgrade in wifi at my home second set of orbi. Not one complaint
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Excellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent coverage and very easy to setup the router and the satellites.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best product Ive ever purchased. No more buffering while streaming
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definitely purchase again. These Orbis work great!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Orbi 960
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best mesh router there is Hooked it up to my Starlink
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Brief Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I am happy with my new mesh WiFi system. A sophisticated system for sure but a good one.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friendRated 2 out of 5 stars
Awful
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a network engineer, and typically I love Netgear products, but man did they drop the ball on this product. I have a 4600 sqft home, and this barely covered half of it. I had everything setup as a wireless backhaul connected to a 5gig fiber gateway, and barely received over 500mbps speed. The range barely covered 3000sqft. I returned the system thinking I received a defect, but the second system did the EXACT same thing. Ultimately, I went with the TPlink WiFi 7 BE85 system and it’s working as intended. Netgear has fallen from grace in the prosumer market. Stay away from this system.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Whiteshadow001,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBKE963 and have already returned it. When experiencing an issue with your connection and range, we recommend checking out these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you decide to repurchase the RBKE963 and need assistance, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Good system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. No issue with streaming or gaming. Our last system was Netgear
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
I would recommend this to a friend









