Customer Ratings & Reviews
- Model:
- RBKE962-100NAS
- SKU:
- 6524990
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.8 out of 5 stars
- Signal Strength
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coverage
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in my large home. Coverage everywhere
I would recommend this to a friend - Pros mentioned:Setup
Super fast to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely easy setup and has a wide coverage area!
I would recommend this to a friend Garbage
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Traded them in for Eeros. So much lower cost and much more stable connection. It would fluctuate between 250-4Mbps. Then a hard reboot would fix it. This is my second set of Orbis. They never seem to last more than a year.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi StevenO,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBKE963 and have already traded it in. When experiencing issues with connectivity and speed fluctuation, we recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you decide to repurchase the RBKE963 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Simply terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product, from the packaging to the functionality, is simply terrible. It may be great for very basic use-cases, but if you plan to use any of the router's features, expect frustration. I did not use the app, so I can't comment on it, but the web interface is atrocious. Often, settings applied were simply ignored by the router (such as wifi on/off, DHCP reservations, etc).
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Michael,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your RBKE963. We would like to look further into the issue you are experiencing, please email us at netgearteam@netgear.com with your contact information and a copy of your review, and we will be happy to help you.
Regards,
NETGEAR Team
Great whole-house wifi coverage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our FIOS router and network extenders (which have always been problematic) with the Orbi system. So far so good. Everything is working great, with much better signal strength throughout the entire house and faster speeds as well.
I would recommend this to a friendOrbi mixed feelings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First price: Ridiculous it’s an average on $500 a unit. Orbi: They are dumming down their products and taking away features 2.4 ghz: You can’t separate the networks so if you have any devices that need to join the 2.4 GHz wireless there’s a good chance they just wont I’ve had to use an old wireles router to join all the devices to the 2.4 and then switch back over to the Orbi they do nothing to address this issue. Overall capabilities: this is the reason I still went with Orbi. They are just the best with steady connection speeds, and it just works especially when you have a lot of Wi-Fi units in the house.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Enigma,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this resource, for enabling the IoT network on your Orbi system: https://kb.netgear.com/000064267/How-do-I-enable-or-disable-the-Internet-of-things-IoT-network-on-my-Orbi-WiFi-6E-System?language=en_US. If you experiencing any connectivity issues after enabling, please visit this troubleshooting resource: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend ensuring your Orbi Router and Satellites are up to date on the most recent firmware, v6.3.7.10, released as recently as 12-10-22: https://kb.netgear.com/000065422/RBRE960-RBSE960-Firmware-Version-6-3-7-10.
If you need additional assistance or resources, please email us your contact information along to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Not very fast WiFi speeds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get to a point where I could purchase this mesh system. My previous Orbi System stopped working and I decided to upgrade to this new next level system that I had seen. I also upgraded my Internet service provider from the local cable company to Google Fiber to gigabit speed Internet. Unfortunately I did not receive fast speeds on my Wi-Fi network. The Orbi app showed me that I was getting 2 Gb download and one gigabit upload speeds to the router in the Orbi system. However holding my iPhone 13 promax a few feet away from the router produced speeds of about 600 Mb per second. And that was at best. My iPhone should be capable of speeds of 1.2 GB.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Fishinthesea,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you with your wireless network and the speeds you are experiencing: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
We also recommend ensuring your Router and Satellites are on the most up to date firmware: https://kb.netgear.com/000064563/RBRE960-RBSE960-Firmware-Version-6-0-3-85.
If you need additional assistance or resources, we would love to hear from you! Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Orbi 960 configuration
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some learning curve needed before getting legacy devices online. Selecting the IoT SSID was key to connecting legacy devices. The Orbi 960 is considerably faster that our previous Orbi 750.
I would recommend this to a friendNOT worth the price, poor real world performance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Upgraded” from Eero Pro 6 to these units. Setup was difficult. Had to factory reset and start from scratch. Once online, I was very disappointed with the performance. I have 1 gig Fios service. With the Eero, I was getting about 250 download max and up to 350 upload. With Orbi, I was only 150 max down and about 25 up. This was standing right next to a hard wired unit, using iPhone 13 Pro Max. Went back to Eero and performance was as it was before. So, returned the Orbi and staying with Eero.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BrMont50,
We're sorry to hear that you had problems with your RBKE963 and have already returned it. This resource is available if you run into trouble while installing an Orbi System: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.
When experiencing issues with speed on your wireless network, we recommend troubleshooting your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you decide to repurchase the RBKE963 any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
RETURNED UNIT SOLD AS NEW... BEWARE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold a Returned Unit as NEW... The product had been opened and registered with an email so unless you have that email it is BRICKED. I had to return the useless product and get a refund. I also discovered the satellite was missing the 2.5 GB port ONLY had 4 1GB Ports?
No, I would not recommend this to a friend#1 APs on the Market. PERIOD.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the APs you want, period. Insane signal strength and ultra fast speeds. As a IT Director, these are by far the best devices i have used for wifi, period.
I would recommend this to a friend- Cons mentioned:Price
over priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.over priced for a system that's doesn't come with modem and router
No, I would not recommend this to a friend Not worth the cost
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately these did not work as well as advertised and were not worth the price. They constantly dropped conference calls and the overall speed just was not as advertised.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Spiderfoe,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBKE963. When experiencing an issue with connectivity and speed, we recommend checking out these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of.
We also recommend ensuring your Router and Satellites are on the latest firmware, v7.2.6.31: https://kb.netgear.com/000066069/RBRE960-RBSE960-Firmware-Version-7-2-6-31.
We'd greatly appreciate any additional feedback if the steps provided helped to resolve the issue and we would like to look further into the issue with connectivity and speed that you have been experiencing. Please reach out to us at netgearteam@netgear.com with your contact information and a copy of your review, and we will be happy to help you.
Regards,
NETGEAR Team
Awesome Mesh System
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome mesh system that has worked well for my home. From the basement first floor and second floor I have complete coverage.
I would recommend this to a friend- Pros mentioned:Range, Speed
Not Good - Orbi misses again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Horrible latency. Speed was good but ping and jitter killed this for us. Easy to setup and coverage was solid but network was unusable. Replaced it with the ASUS ET12 and it has been rock solid.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JCinNC,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBKE963 and have already returned it. When experiencing issues with your network and connectivity, we recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you decide to repurchase the RBKE963 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Not stoked about these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am pretty disappointed in these. I came from TP Link x55’s which are ~$300. I’m getting better speed on those which is shocking. For $1,500 I expect excellence and these just didn’t deliver. It also took about 4 hours to get through firmware updates which continued to fail, in the end I decided to return them because I could never get all 3 to sync.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bogey,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBKE963 and have already returned it. When experiencing problems with speed and also syncing, we recommend checking out these resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, as well as: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US. For your Satellites and when they do not sync to your Router: https://kb.netgear.com/31020/What-do-I-do-if-my-Orbi-router-can-t-find-my-Orbi-satellite?language=en_US.
If you decide to repurchase the RBKE963 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Omni
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and a great job by the geek squad on the installation and explaining everything.
I would recommend this to a friend- Pros mentioned:SetupCons mentioned:Size
INCREASED COVERAGE & STRENGTH
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system has a very sturdy feel to it, each node/unit has a hefty feel to it. I do wish they were a little smaller because they are pretty noticeable wherever you place them. The setup was very simple and easy using the app. The app is pretty standard which allows me to see the devices connected, do speed tests and setup guest accounts on the fly. A huge bonus is the ports on the satellites not only the router. I am able to expand the coverage to my spotty areas with the satellite BUT i am able to have a wired connection from my satellite to my device for a better connection. I noticed an improved signal on most if not all my wireless devices. The first floor where the router and satellite are in an open floor space showed the biggest improvement in signal but it was not my trouble area. The second floor showed improvement but my signal went from 25MB/s to 99-115MB/s. Its a very welcome improvement but i was expecting more at that price point but it is going from the first floor router to a second floor, long flight of stairs with a landing and another flight of stairs and on the opposite sides of the house. It did HELP GREATLY with STREAMING on the second floor. Overall an amazing addition at a steep price, It will definitely add coverage and strength, it just depends on how much you are willing to pay for it.
I would recommend this to a friend Not great.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for some time and I have moved away from Orbi. I had nothing but conneciton issues
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Eacman,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connection problems with your RBKE963 and have already returned it. Many factors can affect the performance of your router or mesh WiFi system. If you are experiencing issues with your WiFi clients or IoT devices connecting or staying connected to your RBKE963, we recommend visiting the following troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you decide to repurchase the RBKE963 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Must have!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After getting these im getting 3000 mbs the original router couldn’t do it
I would recommend this to a friend