Customer Ratings & Reviews
- Model:
- RBKE962-100NAS
- |
- SKU:
- 6524990
Customer reviews
Rating 4.5 out of 5 stars with 527 reviews
(527 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.8
Rating 4.8 out of 5 stars
- Signal Strength4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Parental controls
Rated 1 out of 5 stars
Netgear add ons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and invest in your retirement… this is very expensive and you don’t get any parental control look the other way… lies and bull returned it back
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Ohboy,
Thank you for your review and valuable feedback. We're sorry to hear that you have already returned your RBKE963 unit. The NETGEAR Smart Parental Controls is an additional feature and service available to multiple Devices including your RBKE963. Please follow the link provided on how to Purchase NETGEAR Smart Parental Controls via the Orbi App: https://kb.netgear.com/000062187/How-do-I-purchase-NETGEAR-Smart-Parental-Controls-using-the-Orbi-app.
If you decide to repurchase the RBKE963 and have any issues with the Orbi Mesh system or with the NETGEAR Orbi App and you have subscribed to a service or and still do not see the option on your App or Device, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you. We are committed to ensuring your experience is a positive one, with not only your RBKE963, but all NETGEAR products.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Expensive and unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After repeated problems with Netgear's Nighthawk router, I too Best Buy's advice and invested in this high end home WiFi system to cover my 7500 sq ft house. A Geek Squad tech installed in yesterday afternoon and this morning it stopped working. I spent 5 hours on the phone with Netgear support and had them make multiple attempts to get WiFi to work for more than 5 minutes. A GS tech is coming tomorrow but if that doesn't fix it, this expensive paperweight is going back to the store.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BartH,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBKE963, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Does NOT improve wifi speeds at all!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading a ton of reviews about this product, I should have listened to the negative reviews. The setup was very straightforward and had no issues, however, these devices gave me WORSE wifi coverage and slower speeds than my current eero setup. Speed tests on the Netgear were 50/15 when I got 400/300+ on my eeros. Needless to say, item has been returned.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jason,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBKE963 and have already returned it. When experiencing trouble with your coverage and speed, we recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you decide to repurchase the RBKE963 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Did not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was terrible for us. We tried adjusting the settings, but it kept switching back and forth from 5 to 2.4 our tvs started buffering. I went back to our old Orbi and have no problems
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendRated 1 out of 5 stars
after 4 months the connection died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months the connection died and everything turns on but it cannot be connected to the internet it is the second time what is happening with this brand I think it is time to change
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi AlexRD29,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your RBKE962. We would like to know more about what you are experiencing, please email us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
No customer support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck if it stops working. Their customer support is designed to get you to pay more money, and this product has a very weak warranty, on top of only 90 days of free phone support.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi badsupport,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBKE963, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Orbi Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Far too difficult to set up. Best of luck.
No, I would not recommend this to a friend