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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 527 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

  • Signal Strength

    Rating 4.8 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 527 reviews
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Best of the Best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the prior version of this Orbi setup and loved them, and these are just that much better! Amazing coverage, crazy fast speeds, just can’t get much better!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great mesh WIFI

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Orbi Mesh weve had yet, very fast great signal, higher cost then I wished to spend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing this has solved all my WI-FI problems, with a LARGE Smart Home and close to 100 devices that are spread out, SIMPLY THIS WORKS. No more Alexa Problems. The multi room music has been perfect, I thought it was Alexa, Nope it was WI-FI, My ring video and Arlo thought it was them, Nope WI-FI, all the systems are ultra fast and smooth. Zero Hiccups. Plug and Play. Even has a separate 2.4 HZ channel for IOT for your smart devices that need 2.4HZ. Not many things in the world are PERFECT, but this is. All my WI-FI is in PERFECT HARMONY, and super fast!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    nice and fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but it effectively doubled my throughput speed. They are bigger than previous versions.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Great speed and coverage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best mesh system I’ve owned so far. The coverage is great, it delivers gig speeds and handles all my devices. It’s a lot of money but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Mesh for large area!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have installed 2 of these kits to connect multiple buildings to a single ISP. While the cost is huge ($3k), the ease of use and range is 100% worth it. We were able to reduce our ISP cost by $60/month and more importantly unify our network including the firewall security. This has dramatically improved productivity/efficiency. Our Wi-Fi now covers >5 acres and has made the ISP the bottleneck for both Wi-Fi and hardwired connections. It would be nice to have the ability to purchase a 3-satellite kit rather than a router w/2 satellites.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Future Proof you wifi gear!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is easy to setup and operate, for those who just want a plug-n-play system with fast wifi. It also provides control for those who are familiar with or little to play with the wifi settings.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed easy install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the 960 for Christmas to upgrade our previous Orbi which was out of date. The router main unit installed easily via their app which I did via my iPhone. The install process was easy and fast and then the satellite unit was plugged in after. The speed on my cable isp (500 mbps) jumped immediately and went slightly over 500. We are very happy and have used Orbi since 2016. Now streaming feels much faster without the spinning wheel.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    worthwhile decision

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, relatively easy to install (small synch issues), great support from the NETGEAR team, wide coverage and a great dashboard. Very happy with my decision!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Flawless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had outgrown our google mesh network and needed a wifi architecture to support 25+ devices (most were for home automation). This is the fastest, most reliable wifi platform available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Netgear Orbi 960 series delivers blazing-fast Wi-Fi 6E speeds and expansive quad‑band coverage with dedicated backhaul, supporting large homes and multi‑gig wired connections. Setup is generally smooth. However, it's very expensive, offers limited 5 GHz bandwidth, and suffers from inconsistent firmware/app reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Absolutely Incredible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is spectacular. Easy to install, amazing range and phenominal speeds. The app makes it simple to control change passwords, etc. Highly recommended for any home. Worth the price easily

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Just as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best mesh system out. It covers every sq inch of our building (7000 sq ft) and the furthest security camera still operates at 5ghz. Amazing range and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Stellar product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup and integration was perfect and made a huge improvement for ring cameras installed but overloading a simpler Netgear router.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Very happy with the performance of our Orbi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the performance of our Orbi. Easy to hook up. Great connectivity throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid performance and easy to setup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are built like tanks. No fragile or wiggly parts. You hook the router (labeled) up first, and then the nodes from the app on your phone. For more advanced settings, you can use a browser to get to the router web page. The strength of signal, speed, and reliability makes this system part of your infrastructure, not glowing decorations. They are worth the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great mesh system!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from another brand, could not get decent speeds even 5 feet away from router. Orbi is giving me 800mbps almost everywhere. I have a 3300 sq foot house, router is in the house, wired satellite in another building 60 feet away and the other satellite running wireless in an outbuilding 130 feet away from the house. Reception is great all over my property! I have Xfinity and use a Netgear Nighthawk modem. Took advantage of the trade-in offer fromm BestBuy, with the performance I am receiving this was a great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Fast and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers our home well without issues. Fast and easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Very Fast & Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast system with easy setup. Impressed with the speeds so far. I need to cover around 10k sq ft. These 3 seem do the job of 8 older Velops.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Reliable Mesh Network

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best WiFi ever, right out of the box! Easy to set up using the app, now getting complete coverage with no dead zones seamless handoffs moving from floor to floor and through different rooms. When setting up the system used my previous network SSID and password and all devices synchronized flawlessly. In terms of speed I am seeing around 650mbps on my wireless and mobile devices. I couldn’t be happier, well worth the investment

    I would recommend this to a friend
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