Customer Ratings & Reviews

I got this unit because I want best of the best. I replaced my Google Mesh. I am so glad I did. It is worth every penny. Easy to set up and lighting fast connection. I would recommend this to anyone who wants fast speed internet connection

If you want the best and to be future proofed then this it the mesh system you need. Upgraded from the 750 series and speeds are truly gigabit now. The backhaul is amazing and IoT option makes connecting smart lights, etc easy. WiFi speeds went from 200-400 to 500-800, covers entire 4000sqft house and entire backyard.

Amazing coverage and speed. Able to add cameras near my shed and front of my long driveway.

I've had four generations of Orbi systems. They have all had great reviews, but my experience was less than stellar. The support I received from Netgear was mostly exceptional. On occasion, when they couldn't figure out an issue, they would just stop responding, but eventually would get back to me. Prior to purchasing this new generation, the Orbi 970 series, I decided to contact Netgear once again to request help with a long time issue of my then current system, the Orbi 960 series. They were very responsive and created beta firmware for me to try. It resolved the issue. I was watching reviews of the Orbi 970 on YouTube and decided it would be a good fit for my needs. I bought the 3 pack at BestBuy as I have to cover 3 floors inside, and out to my garage. The 970 works like a charm. None of the previous issues I had have cropped up. I have a 1500Mbps fiber connection and I get 1300 to 1400 all over my house. As mentioned, I purchased this system at BestBuy. I know you can get them from many retailers, but for this price, I would only trust BestBuy. They have always stood behind what they sell. I ordered online to pick up in store. It was ready when I arrived and the process was as simple as it should be. If you are going to make a purchase for anything that BestBuy sells, don't hesitate. If you are going to make a purchase at the price the Orbi 970 goes for, don't take a chance buying anywhere else than BestBuy.

Upgrading from Orbi 6E mesh system and this is hands down the best router I've used. Set up is incredibly easy and much easer compared to previous Orbi models. I could probably do fine without the 2 satellites but the speed does dip a little when you get a few hundred feet away using 1 router. I get about 1.5Gbps using wifi 6e devices.

Easy to set up. Takes a awhile as it updates firmware if needed. Great coverage.

Great, run fast no lost internet. No frezee and I happy to have this product. Thanks netgear.

Excellent wifi coverage and speed covers my whole house

I purchased a new NETGEAR - Nighthawk Mid/High-Split DOCSIS 3.1 Cable Modem and an Orbi 970 three pack (BOTH products made by the same company, Netgear, with a combined retail price of circa $2600). The Orbi 970 would not recognize the new Netgear cable modem. I then called Orbi technical support. Orbi technical support suggested that I first set up the modem with the Orbi 850 WiFi 6 mesh router that I was replacing. When I asked Orbi technical assistance to guide me though this setup so we could then set up the Orbi 970 router Orbi support wanted to charge me a technical support consultation fee because the Orbi 850 was out of warranty. This intermediary setup is exactly what Orbi technical support suggested to be done because THEY couldn’t figure out how to set up a NEW Netgear cable modem with a NEW Netgear router. ABSOLUTELY OUTRAGEOUS! I hung up on the Orbi technical support bandit and figured out the setup myself. I concluded Orbi technical support primarily exists to market extended service contracts and collect paid consulting fees rather than help their customers, regardless of how much they just spent on their Netgear Orbi equipment.

Overall the Orbi routers were great when they worked! They delivered faster WiFi speeds than when we had the Google Nest Pods, security was great, moving all of our devices such as ring cameras had no problem, but the only and extremely frustrating problem was it would drop the internet connection from our Xfinity modem, which is the most up to date version, and the routers had no light indicating something was wrong. We checked to make sure the modem didn’t lose connection, but everything on Xfinity’s side was fine, and when we checked the Orbi app, it would say there’s a problem, so we unplugged them all, plugged it back in, and then it was fine. The last time it dropped the connection, the orbi routers had a magenta light, indicating it was not getting an internet connection, and once again, everything was fine on Xfinity’s end. When we finally called netgear/orbi customer support they were awful, the first advisor did not understand what the problem was because we would explain the orbi wasn’t getting the internet connection, he would say, “Well, you need to connect it to the internet,” which was the very problem, everything was plugged in and set to how it should be, but the Orbi was not taking the connection. Then the first advisor said they were having computer problems and would call back in 15 minutes, but never did. So when we called back an hour later, we got an advisor who was more knowledgeable, was able to do a full network reset and we were supposed to be able to set it up like a new network through a link they sent, but that did not load at all. Then, the advisor started having phone issues making it difficult to hear them, which ultimately sealed the decision to return the product after having it for only 1 month.

I purchased this high end mesh router for increasing my overall speed and coverage in my 3,600 SQT. FT. house. My previous router was a NETGEAR Orbi AX6000 Tri-Band Mesh that worked without any issues, but was too slow for my 2GB internet speed. The 970 is NETGEAR's top of the line Mesh router and I expected great things for such a high price on this router. However, what I did not expect was all my family's iPads and iPhones disconnecting constantly. I only found out after calling NETGEAR support for assistance that the Wi-Fi 7 functions were having issues with all Apple products. The issues were constant disconnects and incompatibility with their router. Not only that, there was no timeline for when they would fix the issue with firmware updates and this was a year after they had publicly acknowledged the known issue with Apple products affecting this router.

Absolutely fast. Easy setup. Best purchase for router!

I don’t typically write reviews, but my satisfaction with the Orbi 970 compels me to share my experience. I hope this review helps others in their decision-making process. After being a loyal Linksys fan for years, I recently upgraded to the Velop Pro 7. Unfortunately, my experience was far from satisfactory. Despite spending countless hours troubleshooting with Linksys tech support, I could never achieve the advertised Wi-Fi speeds. Frustrated, I decided to return the Velop Pro 7 and opted for the Orbi 970 after conducting thorough research. I’m thrilled with my decision! The Orbi 970 delivers exceptional Wi-Fi speeds and coverage throughout our 3,800 square-foot home and even extends well beyond the house. This mesh system has truly exceeded my expectations.

They seem to be really good Satellites. I had an older version that was no longer supported with firmware and security so we traded up. The only thing is they will not pair with my outside Orbi satellite. I hope that they sometime make a outdoor one to pair with them

Stay away from this product. I have used Netgear products in my home and office for years and have always had great customer service prior to this. I spent $2,100 thinking i was getting the best wifi system for my home now i have nothing but connection issues. I will lose connectivity to devices for no reason and you have to unplug the main wifi to get it to reset. I have had an "open" case with Netgear since January 2025 with no less than 10 emails back and forth plus an hour and half on the phone troubleshooting to no avail. They promised after the last "firmware" manual update the issue would be fixed but it didn't. Now they say it's possible I have too many devices connected. However, the literature states it can handle 200 devices and i don't have anywhere near that number. I understand devices have issues and need to be fixed my main issue is the lack of care from customer service. They got my $2,100 so now I'm the technician that needs to figure the issue out. They send "possible" fixes via email that take an hour plus and just expect you to do it.

What a great powerful product. It is high quality and it performs as ot should. Very powerful with extended strength.

I’ve been a loyal Netgear customer for over a decade, but the Orbi 970 series has been the most disappointing device I’ve ever purchased. While it performed well for the first few months, I now experience constant dropped WiFi connections and unreliable mesh handoffs between the satellite and the main Orbi router. What’s worse is the customer support experience. Despite spending countless hours on the phone and exchanging dozens of emails, Netgear has refused to honor the warranty and replace the faulty units. Each time, I’m asked to troubleshoot yet again, resulting in another 1–2 hours of wasted time—without resolution. Netgear will do whatever they can to get out of honoring their warranty. For what is marketed as a premium mesh system(one of the most expensive on the market), I expected a much higher standard of performance and support. At this point, I’m strongly considering switching to UniFi's Mesh system and leaving Netgear for good.

First of all their disconnect problems never goes away. Support is pretty much waste of time as they ask you to reboot or switch power cords or remove a unit or backwire satelites. Whats the point when you backwire then backhaul feature is waste and you can go with a simple 300$ router and a switch or may be a range extender they work better i believe. This is my 3rd orbi spent more than 3.5k on these routers and still not getting proper link its just reboots in middle of a meeting. I work in IT so has network knowlege this router is not better than a 500$ orbi other than you get wifi and may be a little better wifi if works. So think or research before wasting hard earned money.

Smooth upgrade... same network name and PW and everything simply made the transition.

Customer service is really starting to slack with NETGEAR you just swear by their product. Never had problems like I did with. This might be an isolated incident, but nevertheless, we can't figure out the problem. I've had so many monkeys in the mix. Replace the item still drobin, no. No better than. A mess router, 1/3 of the cost.Didn't mind if it worked better for me.Can't save for anybody else.Had everything you can imagine checked and replace.Since november is almost seven months set up is very easy. Settings are pretty direct. If it worked like it should, it could be me like I said, but I have enough no help with networks and internet and when my little device is keep dropping in and out. Is something with channel switch?Not smooth or something in the integrity at my please. So I will say set up kindnot yet even though easy.It's easy if it work, but not and still messing with it.No good