Customer Ratings & Reviews

I’ve been a loyal Netgear customer for over a decade, but the Orbi 970 series has been the most disappointing device I’ve ever purchased. While it performed well for the first few months, I now experience constant dropped WiFi connections and unreliable mesh handoffs between the satellite and the main Orbi router. What’s worse is the customer support experience. Despite spending countless hours on the phone and exchanging dozens of emails, Netgear has refused to honor the warranty and replace the faulty units. Each time, I’m asked to troubleshoot yet again, resulting in another 1–2 hours of wasted time—without resolution. Netgear will do whatever they can to get out of honoring their warranty. For what is marketed as a premium mesh system(one of the most expensive on the market), I expected a much higher standard of performance and support. At this point, I’m strongly considering switching to UniFi's Mesh system and leaving Netgear for good.

The feature set is not as powerful as other systems which combine WiFi access points with network router and security features. As a WiFi access point the product is excellent and stable. As a network router and security appliance the system is lacking. On network router, DHCP is missing customizable options such as custom internal DNS , missing VLAN and network segregation, it does have WLAN, IOT and Guest but missing ability to add more and assign different profiles to those network segments. On the security features, it is locked behind a pay wall. I already have a subscription for VPN for WireGuard/SurfShark and could assign different devices to be split tunneled with my old device. Can't do that with Orbi, I did not even want to try to subscribe to the paywall feature.

Customer service is really starting to slack with NETGEAR you just swear by their product. Never had problems like I did with. This might be an isolated incident, but nevertheless, we can't figure out the problem. I've had so many monkeys in the mix. Replace the item still drobin, no. No better than. A mess router, 1/3 of the cost.Didn't mind if it worked better for me.Can't save for anybody else.Had everything you can imagine checked and replace.Since november is almost seven months set up is very easy. Settings are pretty direct. If it worked like it should, it could be me like I said, but I have enough no help with networks and internet and when my little device is keep dropping in and out. Is something with channel switch?Not smooth or something in the integrity at my please. So I will say set up kindnot yet even though easy.It's easy if it work, but not and still messing with it.No good

First of all their disconnect problems never goes away. Support is pretty much waste of time as they ask you to reboot or switch power cords or remove a unit or backwire satelites. Whats the point when you backwire then backhaul feature is waste and you can go with a simple 300$ router and a switch or may be a range extender they work better i believe. This is my 3rd orbi spent more than 3.5k on these routers and still not getting proper link its just reboots in middle of a meeting. I work in IT so has network knowlege this router is not better than a 500$ orbi other than you get wifi and may be a little better wifi if works. So think or research before wasting hard earned money.

Like many as tech continues to advance, always seem routers couldn’t keep up with demands and quantity of device accessing. Finally a router which delivers.

Smooth upgrade... same network name and PW and everything simply made the transition.

This Wi-Fi system is very expensive, but so far it works well. I have one foot in the grave, so this will be the last one I buy. I suggest you pay for the Geek Tech to install. I did and am sure glad I did.

Upgraded to the 970 series best thing ever have WiFi ran to a metal pole building 300 ft from house not even trying to drop before every other day would loose single now 3 weeks in and not lost signal once

I’ve been an Orbi fan for years. I’ve deployed them for small businesses. I had 2gb fiber line installed and wanted to upgrade to the 970’s for a while. I finally pulled the trigger and I am not disappointed. The speed is unbelievable. I get the most out of my devices and use the WiFi 7 for high end gaming. I highly recommend it especially for those of you that have internet speed over 1gb. Must have!!

Great throughput, easy setup, and with my 100+ IOT nodes, this router makes everything work flawlessly. Expensive, but well-worth it to eliminate all my headaches.

We upgraded from Asus Zenwifi Ax Tri-band Mesh Wifi 6 to these for our office and it has been so good I just purchased these for my home

Upgraded from the Orbi wifi 6 and it is definitely worth it . The wifi has been flawless thus far . We have a 4600 sq ft 2 storey home and it seems very adequate.

Easy setup, extremely speedy, IOT separate WiFi band has proved to work smoothly. Seem to have less lag or disconnections with smart home devices on that IOT network. Previous used Linksys Atlas Max 6E consider this a major upgrade.

You want reliably in a router? You want to have absolutely the best connection, not just in your house; but on your full 1/3 acre of property? Buy this mesh system.

Since I bought this router, it’s worked out very well for me. It works as described, and it really gives the fast speed that I’m looking for and it works good with all my gaming

Replaced my Orbi 680 system. The speed is excellent. There is little to no buffering in the system now.

Satellites keep on disconnecting, system should work perfectly at these high prices

Had a wifi 6 850 orbi mesh system, and I noticed performance degredation, especially since everything from my phone to microwave to robot vaccum to sprinklers and many more are all using wifi. With this its a much more stable connection (highest fiber in my area) and a lot less latency and buffering with security cameras for example. Yes, its very expensive. However i was fed up with connection issues. If you have a S24 ultra or other capable devices, you also have access to the wifi 7 on your phone. I definitely see an measurable upgrade from the 8 antennas in the Orbi 850 to the 12 in the 970.

These are the pinnacle of a mesh system! We have WiFi inside and outside of our house. We have no more dead zones!

Easy setup, transiton and super fast connectivity. Simply download the app, follow prompts and done. This helped cover my 2400 sq ft place wirh no loss of connectivity across, and getting 1GB+ on wifi. Impressive!