Customer Ratings & Reviews
- Model:
- RBK20W-100NAS
- |
- SKU:
- 6242801
Customer reviews
Rating 4.4 out of 5 stars with 1696 reviews
(1,696 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the Orbi AC2200 Tri-Band Mesh Wi-Fi System (2-pack) highly for its ease of use, extensive Wi-Fi coverage, and strong signal, leading to improved performance. Many appreciate the straightforward setup process and the noticeable improvement in range. While some find the system expensive, positive feedback on performance and lag reduction outweighs this concern for most users.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Orbi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my home wifi and ethernet network. Did not realize it didn’t have any ethernet connections. So I had no use for it. Returned before testing it. Look nice though.
I would recommend this to a friendRated 1 out of 5 stars
Worst wireless experience I've ever had.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have these paired with a Netgear CM1150V cable modem. The modem seems to work fine (though I can't manage to get the gigabit Internet yet), but the connection between the Orbi and the modem simply refuses to stay up. They're connected with a 6' cat-6 cable. This shouldn't be an issue. It also took more than an hour on the phone with technical support to get them to work the first time (their support staff was exceptional, btw). I can't recommend the Orbi solution, not one bit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this installed for a little over a month now, the service is spotty and isn't doing the job as needed. Our house is only 2K square feet over 3 levels :( save your time and money and get something else.
No, I would not recommend this to a friendRated 2 out of 5 stars
Just average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best buy sales rep told me this was more then enough to run my house home I am always waiting for up loads had to put my old router in works a lot better
No, I would not recommend this to a friendRated 2 out of 5 stars
Not as good as i though it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as i though it would be. Got this to extend a signal to my Ring at my front door on my 3 story unit and it failed. ended up getting an eero.
No, I would not recommend this to a friendRated 2 out of 5 stars
Just average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t give me the range it said it would give. Was suppose to be good for 3500 square foot house but wouldn’t go through from one floor to the other
No, I would not recommend this to a friendRated 2 out of 5 stars
Hummm...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is tri-band technology? I still feel there is internet signal interference from other people smartphone when they are near my home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Spent hours...couldn't get it to work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't come with directions so I had to look it up online. Followed the instructions and successfully established a secure wifi connection to my laptop, but the connection had a "no Internet" error. I read a bunch of forum posts and it seems a lot of people were having this problem and there was no clear solution. After wasting 3 hours on an installation that should have taken 5 minutes I gave up and returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth any stars!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SAVE YOUR MONEY!!!!!! This is a piece of junk! If I could give it NO stars I definitely would!!!!! I wasted over 2 hundred dollars on this thing and couldn’t even get it to work. Couldn’t get it to link up. Called tech support they weren’t helpful at all! Definitely not easy to use and not worth the money. So it’s actually worse than poor!
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away from Netgear
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Netgear products seem to be absolute garbage. After having this for less then a year it is riddled with problems. Firmware updates fail for no apparent reason, and support is no help. The Circle feature doesn't work. No point in parental locks if they don't actually work. This is not the first router made by Netgear that has been nothing but trouble.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi shscgn,
Thank you for your review. More resources on updating your orbi can be found here: https://kb.netgear.com/000058278/How-do-I-update-the-firmware-of-my-Orbi-WiFi-System.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
Orbi Wi-Fi
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have success with this product. I had to return because I could not get it to connect with my modem.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Lulu,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 2 out of 5 stars
Okay at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly having to reset Kind of annoying, wished they worked better. We have Charter internet, so I know the internet is good
No, I would not recommend this to a friendRated 2 out of 5 stars
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it would help get signal to my basement and it honestly doesn't really help. If I had the original box I would return it,
No, I would not recommend this to a friendRated 2 out of 5 stars
New Netgear router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem to boost the internet range that much. Was a nightmare setting it up. Conflicting directions.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite"
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Never worked!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 hours of trying to get this product set up, I gave up. I followed the directions completely and tried all of the trouble shooting options. I even called the Geek Squad. However, I could not get it up and going. It would work for a few minutes then stopped or continued failing to set-up. I am really sorry because I was hoping that it would work to improve the WiFi reception for my Ring cameras.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth cost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed, signal does not cover my small area even. They get disconnected and cause issues
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RickR,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you have had a difficult experience with the range on your Orbi. This resource should help you "https://kb.netgear.com/1114/Improving-wireless-range-Overview"
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
Not worth the money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a year. For over $300 I thought I would get at least four years
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Nothappy,
We have many troubleshooting resources available on http://support.netgear.com to help you resolve the issue or contact a support representative for help.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Must be Clear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return it because the internet connection would not stay consistent. Not happy
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Will,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Rated 2 out of 5 stars
Too difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too much configuration needed. I have been IT for 6 years and gave up on the device.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Cay44,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the installation of your Orbi. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Bait and switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got stuck in the setup process . After speaking with customer service we were advised we would need to buy a secure internet subscription in order to move forward with the setup process (for a fee). We boxed it up and took it back and got the google mesh. Easy install and no extra hidden costs.
No, I would not recommend this to a friend