Customer Ratings & Reviews
- Model:
- RBK20W-100NAS
- |
- SKU:
- 6242801
Customer reviews
Rating 4.4 out of 5 stars with 1696 reviews
(1,696 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the Orbi AC2200 Tri-Band Mesh Wi-Fi System (2-pack) highly for its ease of use, extensive Wi-Fi coverage, and strong signal, leading to improved performance. Many appreciate the straightforward setup process and the noticeable improvement in range. While some find the system expensive, positive feedback on performance and lag reduction outweighs this concern for most users.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up being this back after only a week. We ended up going with the Eero which is a lot more friendly and actually connects devices to the right sata lite depending where you are.
No, I would not recommend this to a friendRated 1 out of 5 stars
Drops connection often
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We actually chose this one based on reviews and were very disappointed. It kept dropping our connection. Only for a second but enough to kick me off my work VPN.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi cazcat,
We appreciate your review and we want you to know that your experience is important to us. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Connection problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Orbi for a long range satellite to extend my wifi to cover my whole property but it had connection problems from just a short distance so I returned it and bought a Netgear Nighthawk.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with high expectations. I regularly get 404-page not found on the internet. I’ve finally given up after a month and plan to return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't meet my expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thinking it would boost my Wi-Fi signal and my speed and to be honest it really didn't do either very well. Needless to say after trying it out for 2 days I packed everything up and returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
The BRB20 only has one Ethernet Port. C'mon!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't hard wire a PC and VOIP to the BRB20 router! A device this expensive and doesn't have multiple Ethernet ports! Netgear, you can do better! The Netgear support system is deplorable.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been calling them for a network interference problem and they never manage to help me properly. I now have to change the device that I have been using for years and pay for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money. you'll be lucky to stay connected for five minutes. After two days I had to go out and drop another $150.00 on a different router. Steer clear.
No, I would not recommend this to a friendRated 1 out of 5 stars
Confusing instructions made this a no-go for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told in the store that it would be an easy set up. What should have been easy was quite difficult. I was unable to hook up the Wi-Fi system, so I returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor reception with Netgear equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geej Squad could not get Netgear equipment to work properly and replaced it with another brand that performs satisfactorily.
No, I would not recommend this to a friendRated 1 out of 5 stars
Does the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before purchasing the Orbi router, we used the cable company’s router which was very weak. The Orbi provides Internet service without interruption in most cases.
I would recommend this to a friendRated 1 out of 5 stars
Poor mesh system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor mesh system hard to set up wouldn’t connect to my internet followed instructions and had to get on the phone with geek squad multiple times, returned it
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst router ever
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't work properly. Only one device could connect and no others. We returned it. Will never purchase another orbi.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SBNCOFFEE,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 1 out of 5 stars
Setup instructions not complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t tell you how to disable the password on your modem , so you have 2 internet options competing
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some apps and programs in various devices would not connect through this router even though the device was connect and could find no faults.
No, I would not recommend this to a friendRated 1 out of 5 stars
ORBI POOR QUALITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it after being advised that it is one of the best in the market. But I found it to be of very poor quality.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi OrbiNetgear,
Thank you for your review. We understand that you have been having a difficult time with your Orbi lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Ended up returning it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This orbing did basically nothing for my home wifi stability. I did return it and now have a google system, which still struggles.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work what it claims it does not do at all. Total crap. Don’t waste your money
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective so I returned and bought something different. Does not work well with certain internet companies.
No, I would not recommend this to a friendRated 1 out of 5 stars
I got a lemon I guess?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 5 minutes then went dead and never would restart. I got a lemon. Best Buy took it right back no problem.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dano,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you