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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 274 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers value the Smart AC1600 Dual-Band Wi-Fi 5 Router for its ease of use and strong performance, with many praising the straightforward setup process and reliable connectivity. Positive feedback also highlights the router's impressive range and signal strength, providing ample coverage for various home sizes. The affordable price point is another frequently cited advantage. While some appreciate the sleek design, there were no significant negative comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-274 of 274 reviews
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built and decent product which offers average speed.

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi HappyCustomer,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    Stoped working after 2 months!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this router for a little over 2 months, updated firmware via their nighthawk app and the router stoped working! Spent time with their support and they could not help and they are giving me a new router, factory tested, but I have to pay for the shipping. Their product is faulty why do I have to pay for the shipping? I have to wait until they receive the old one then they will ship the new one out. If I need it right away I have to pay almost $30 extra! I have had my Motorola router for over 5 years without issues and had to reconnect it while I wait. Needless to say NO MORE netgear for me ever.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    need smart phone to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No instructions included in box for set-up. Have to download an app to your phone to operate it. I did not want that on my phone, so returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    product could be great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sorry to say but i had a problem with mine and support was not helpful, need it to return it. never had a problem with this brand before, to be fair

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 2 stars because the original identical unit failed after only 2 1/2 years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range /power? is weak. You'll need a house without interior walls to cover it all with this router. This is the 4th router I have used in this house and it is conspicuously the poorest performance. Very sad that I learned about its inadequacy after my 2 week window for return closed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a potential problem solver as I had a bad WiFi connection through out our house. Was really disappointed that this device did not work. Would not recommend if your house is over 3,000 sq ft.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi tburgolf,

      This resource should help you "https://kb.netgear.com/1114/Improving-wireless-range-Overview" To find this resource, one of many others, please login to MyNETGEAR and click support.

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Pros mentioned:
    Range, Signal strength

    Rated 5 out of 5 stars

    Good router for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure to hold Best Buy to Price match! Overall after installing this router we have been pleased. We elected to cut the chord so we stream everything now. This router is the heartbeat of that operation. Understand that I'm a retired network professional. Setup was pretty easy. Documentation could be a bit better because certain assumptions are made that may or may not be true. MAC filtering is a bit different although it does work well. Great range as the router is located on the second floor and we have three levels. Signal never drops below good or 1st and 3rd floor or at the opposite end of the second floor. Especially 5.0 Mhz band. Overall, good router, easy setup and good range for under $100. And you can "tweak" it to maximize throughput!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since installing had problems with connection and tried getting in touch with the company without success. Had to return the device

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective right out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with NETGEAR Support and determined that the WAN port was dead. Had to wait in line at Best Buy for 1/2 hour to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not get this router to connect to internet. My previous 2 routers connect just fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return item because it didn't work right out of the box.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi TonyaC,

      We are sorry to hear that the device was not working and you returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Gets the job done, but very expensive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done, but very expensive! Gets the job done, but very expensive!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this router to create a seperate network in my room, and it's not bad at all. The wifi strength is pretty bad, though. The 5ghz goes out within like 10 feet of the router, and then the 2.4ghz is "fair" to "poor" signal strength at the other end of the house. Not bad for what I wanted it for, though. Could be much better in terms of signal strength.

    No, I would not recommend this to a friend