Customer Ratings & Reviews

Wes did an excellent job installing our new systems despite some glitches in our infrastructure. He persisted until he got everything installed and working completely, and was pleasant to work with in addition. His post-installation information and advice was clear, competent and left us with the knowledge we needed to immediately get the most out of our new systems.

Guys were very knowledgeable on the speakers and the setup and did a good job showing us how to use the app.

Michael did a great job setting up my speakers and making sure to leave the area clean after the work was done.

The agents were effective and efficient, both worked on different tasks but were well coordinated - an absolute please to have in our home working on our problem.

Friendly, knowledgeable, helpful, and efficient. Explained everything and patient in repeating it

Agents were awesome! Mounted and connected quickly. Ran us through the process of using - were so helpful!

thankful to have the benefit of free mounting with purchase with my total tech. great for the more challenging installs

Lucas was my installer for tv's and Sonos sound bar. He was very professional and took a lot of care in the installation. He was not in a hurry. He took his time and helped me with apps on the tv's and setting up apps on my phone. He asked a few times if I had more questions and was very willing to take the time to help. He had a helper for one of the installations who was also very professional and helpful. I just did not get his name. Lucas was awesome and appreciated his knowledge and care with my installation!

The technician quickly and efficiently installed a mechanism that allows my husband, who has a hearing issue, to hear the dialogue from TV programming directly into his hearing aids.

We had a rather complicated (for us) speaker, receiver, components install. The Geek Squad were very professional, neat, clean. When it was all finished, we did have some glitches but they came back twice and everything is now works as it should.

The agents installed my new TV, connected all my devices and made sure it all worked together.

Two gentlemen showed up and they were very professional, timely, efficient and respectful

Dale Kirsch took a considerable amount of time installing our new dvd player and sound bar. He stayed until he made sure that everything was working correctly. He was very considerate and showed us how to operate everything before he left. He is a credit to Best Buy’s Geek Squad. His knowledge and expertise are commendable! We would definitely want him to install any future purchases.

The Geek Squad always does a great job! They've been to my home several times recently hooking up my new purchases!

The agent connected and programmed multiple devices. Excellent job.

very polite guys and helpful setting our products up. Love being able to get help

They did a great job setting up this product no problems.

When they arrived at my house the were very pleasant and had my problem fixed very quickly. I recommend this service to everyone!

The situation looked bleak when after years of consistent use, the headset would not stay paired with the TV. The Geek Squad tech ‘stayed on course’ until the components were synced and working. Then he gave us insight into possible causes and let us know to call back if we needed more help. Great service; great price, great customer care! Thank you!

The two Geek Squad technicians Jason and Lamont did an outstanding job completing our audio instillation. Both were knowledgeable as to the equipment and the system already in place. They were entertaining as they did their job by allowing us to watch and answer any questions we had. They moved equipment for us with no issues. I would recommend these two gentlemen anytime.