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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1145 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,145 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Soundbar Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and attracted installation. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad was awesome they did all the work quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was awesome they did all the work quickly efficiently and kindly great product knowledge thank you very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The good, the bad, and the improved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My positive review begins with the exceptional Thomas Laborico. A most excellent and patient tech. Set up new eero for us as well. Hopefully you reward him for his great customer service! My negative is that your scheduling and tech to tech info needs a lot of work. We went through 5 tech teams before Thomas was able to help us. Fast forward to today and Orion Webb and his partner were very helpful in restoring our TV’s after removing the Roku .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad taught mt to set up digital headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am much better informed after the last visit. Great techs. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad...best ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my problem and gave me instructions on how to properly use the device.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team members were very knowledgeable and got everything set up in a timely manner. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two members of the Geek Squad did an excellent job in removing my old television and setting up my/ new television on my wall. They were friendly, patient, helpful and answered all of my questions. I did have a question after they left. I called them and they returned to answer my question and rectify my problem. Good job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James and Rob were amazing! They were fun, knowledgeable, skilled, patient, and incredibly helpful in every way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a fantastic job installing my Sonos system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reconfigured my Sonos system including additional amps to insure maximum enjoyment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Bose system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job was very friendly enjoyed having him in my home

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    nice for the playroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD guy came into my home more then one time and every time they came in they were so professional and courteous and I will be using the again

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TJ is fantastic. He was extremely knowledgeable about the Sonos sound system and was a pleasure to deal with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GeekSquadReconnection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Gabriel and Angel, reconnected my stereo after I received a new TV stand. It works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first person from Geeks came and installed the sound bar and he was very professional, explanatory, polite and explained things to us. Gabe, the second guy who came out was also very polite, professional, and showed us how to get rid of the base sound in the sound bar, because it was too much for my husband and I. We are in our 70's and it was just to much for us. Both Geeks did a great job and we would recommend their company.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation on tv set up. Perfectly updated the device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick & Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs worked quickly and efficiently. Everything works.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Expert Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professionals from Geek Squad were knowledgeable, friendly and offered excellent suggestions as to what to do next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative solved our sound issue in less than 5 minutes. We were thrilled! We weren't sure how to configure our HK Onyx speaker to play the sound on movies and TV streamed through our FireStick as well as through one of our PCs, and after multiple unsuccessful tries of doing it ourselves we finally booked Geek Squad. Super glad we did, because he set it up for us and showed us how he'd done it all in less than 5 minutes. Safety protocols for in-home service were excellent as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always pleased with the service we get from the Geek Squad. Good quick install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    RD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad team was on time.Installation and set up was perfect . Would recommend.

    I would recommend this to a friend