Customer Ratings & Reviews

These guys were top notch! We just moved in and having problems with our in-house built in stereo system. It was a quick fix for them, the cable box wasn’t set up for the stereo. Next they helped us set up our DVD player, another quick fix. Finally they were trying to get my wireless printer set up with our new router. Couldn’t make it work, so we bought another wireless printer at Best Buy. Very knowledgeable and personable. Great job!

The geeks installed perfectly, hooked all my accessories up & synced everything. Made recommendations.... just awesome

The Geek Squad agent that performed my network installation/setup was very thorough and informative. I am appreciative of the work that was done.

The technicians were very efficient and made sure everything was working to tee

Geeks performed a quick re-installation of auxiliary speakers for a large TV used in my entertainment center. Very prompt service. No problems encountered!

Greeting Agent Allan hook my surround sound, came in covid19 ready. very professional got the job done.

Very accommodating service was provided and answered all our questions - excellent service!

So worth having the Greek squad do the installation! They do an amazing job

The guys did a great job getting the TV mounted in a tight spot. However, and I don't think this was the Geek Squad guys's fault, the Bluesound components are not operating the sound system very consistently. I get occasional cutouts. I can't get any sound out of the subwoofer or the surround speakers. This may be due to the phone app controller, which is very confusing and there is no physical or online manual that I can find to consult. I will be calling the Geek Squad to get further assistance.

This goes to the Florence Kentucky store. The young man who came here and hooked up my sound system, I can’t remember your name, but thank you for all you did, and took the time to do it right. He hooked up our Sonos SLs, ERA 100s, Arc and the big subwoofer for us.

The agent was knowledgeable. He was able to assess the status and resolve the problem quickly.

The agents respectfully came into my home, unboxed and installed my new device configuring to all of my networked devices (including my 9.1.2 setup) with ease. They tested everything to my satisfaction and left their card in case I ran into any issues after the fact. Great service!

I have had so many items delivered where they drop it off and they are out of the door. This time the geek squad took the time and explained the functions of the TV and sound system. I am so grateful that I purchased from best buy! Your geek squad is impressive and Nate you rock! Thank you

The agent set up audio system. The agent was very professional and knowledgeable about his work. Outstanding job!!

Ben from geek squad couldn't get my sonos hooked up, but Jay from magnolia stopped by and got it going great. Five stars to Jay.

Technicians Ian and Raul were fantastic. Keep up the good work

The agent assembled my headphone quickly and it’s working great.

The team did what they said they would do, when they said they would do it by. Great Service!

The Geek Sqad installers did a great job. Spent all time needed to set up the equipment and explain how it works. The TV I purchased was too large to be mounted above the fireplace with my mount. At first they suggested I exchange for a smaller TV, but they called a co-worker who suggested a Mantle Mount through another retailer.They came back a couple weeks later and now the TV is mounted with a cooler mount than I had originally purchased. It allows the TV to be pulled out and down in front of the fireplace.

excellent knowlegeable individuals- could never have set up everything without them