Customer Ratings & Reviews

Terence and Chris were amazing! We waited over 100 hours before we called Best Buy to calibrate our TV. Then Covid-19 decided to push our calibration back. Terence taught Chris how to effectively calibrate our TV - Terence is the TV and sound system whisperer. WE love our picture and sound now. Thank you!

I started using Geek Squad Total Service support in 2020. They have provided computer support, Wi-Fi upgrade, and installation of TV & surround sound. All the technicians had more than 10 years with Best Buy, we’re knowledgeable, professional and very respectful. Geek Squad is a great resource and I highly recommend service.

The agents Mount in my TV and connected all of the wires. They were on time and were able to answer all of my questions. Those were great guys and we had a good conversation as well. I appreciated all of the tips they have shared with me for TV, mount and in general

Great product, great install. I would highly recommend

Courteous, polite, and very knowledgeable on programming our remote control to our surroundsound TV. He also went above and beyond by following up the next day to make sure everything was running properly.

the team did a great job. They were professional and knowledgeable.

Chris with the geek squad is great! He serviced my home before and was familiar with my theater system. He was in and out in no time.

The agent name Mathew Williams did an excellent job installed my 40” Samsung tv and also connecting my old receiver to the tv and also my husband’s new Xbox game. He is very good of what he does… I really appreciate him.

The Two Geek Squad members who came and set up our tv/sound bundle were so good, fast and courteous. We’d definitely request them next time

The installers did a very good job, no complaints at all. They were personable and knowledgeable. The person who came to my home in November and designed the system, however, led me to believe that Total Tech did several follow-up maintenance and home tasks free of charge. For example, I was told that if there were any changes in room furnishings and arrangements, Total Tech would provide for recalibration of the system. I found out later I only get a 20% discount on that and several other services. I am very pleased with the work of the installers, but not of the designer.

great installation and instructions on equipment, as usual

The Geek technician uninstalled a Sonos Connect and installed a Sonos Port quickly on our homes media center. After configuring and testing the Port with the existing surround sound equipment and speakers, the technician reviewed the product configuration settings on the Marantz receiver with me as well as showed me additional features of the Port.

Christopher was very dedicated and did a great job!

The Geek Squad connected all devices successfully and promptly.

Geek squad team headed by Milton arrived and did an outstanding job of setting up the TV and the Sonus Arc Sound Bar. Very efficient and punctual. Great service

I greatly appreciate the Geek Squad's work in my home. They were careful while hanging TVs and installing equipment. They taught me how to use my equipment as well. When I needed a few additional components to complete the built in home sound system, they recommended quality pieces at reasonable prices. They then went and picked the items up from the store and installed them. I was beyond satisfied.

They were able to install all of my stereo equipment quickly!

Great service. He hooked it all up and showed us how to use it.

The geek squad guys were professional and quick. Very helpful. They also showed us how to use the system.

The guys knew exactly what to do. Measured and confirmed with us that it was ok to drill holes for the mount. Once the mount was up, the agent put the TV up and made sure everything was level. He setup the TV and explained everything to us. They did an excellent job!