Customer Ratings & Reviews

The agent fixed the mount on my wall for the tv as well as installing the system. He was able to show me on the app how to use it.

Geek Squad guys were on point! Very professional, knowledgeable and efficient.

Perfection! The Geek Squad integrated my Sonos sound system, and new Samsung TV's throughout my house (bedrooms, family room, outside patio). And were helpful to set up the various streaming apps I use (YouTube TV, Prime, Netflix). Flawless, quick, and would work with them again anytime!

Our installer was very courteous and knowledgeable. He worked with us to find the best location for the TV and stayed with it until it was completely programmed and ready to go.

Very organized process of setting up my home audio system. Unbelievably knowledgeable in all facets of the system and both of the technicians were very professional.

The technician was very knowledgable and professional.

very good. they worked very hard to remove the rusty screwdriver. they were patience and did their work very good.

My problem was resolved and I would use again. Very happy.

Geek Squad Technicians did a great job setting up my new Sonos system. Installed soundbar, sub, in ceiling speakers and remounted my TV. Was nothing but professional. Very friendly and knowledgeable. Setup everything on my phone and works flawlessly. Thanks, would definitely use again.

they did an excellent job and I would recommend them to everyone

Josh was on time. Unboxed the 2 new Vizio tvs. Installed them both. One set up with Sonos surround sound. Connected the tvs to Apple TV and remote. Made sure we could operate both tvs with the Apple TV remote

The tv was already mounted. The techs set up the programming and explained the remote usage. Their set up experience saved me much time and agrivation. thanks to them we were ready to use the tv's smart functions right away.

Excellent service (arrived with 24hrs), solved audio issues, which had fallen out of sync because of TV auto update ( within 1/2 hr of arriving). Well earned charge. Try yourself first but quickly call the Geek Squad when selfhelp fails.

Of course, when you finally buy the big TV and contemplate drilling a bunch of holes into your wall, constructing a bracket, loading a heavy piece of electronics equipment, set it up and hook it in to the network... um, I figured it is definitely the easier, softer way to hire someone who has done this before... 3 months later and it all still works!

Cody, my agent, mounted my TVs and sound bars and relocated a third TV. He answered my questions and took time to demonstrate the remotes He was friendly and patient - offered his contact information for any follow-up questions.

Technician showed up on time and was very courteous. Knowledgable about the product was an understatement. One of the reasons we shot at Best Buy. We always get the complete service from start to finish.

Awesome job with my alexa and sonos system although they may have missed a couple small details but they are coming back out to rectify them for no charge

Best Buy's in home service is highly recommended. They are all about getting it right so your experience with what you bought is personal and powerful.

Best buy provide best service installing TV and screen especially home theatre was really nice. Alex is best person give home consultation.

The agent was very professional, courteous and efficient... we are very glad that we signed up for Total Tech Support! We've met several of your agents and they are all very knowledgeable and well trained in customer support. Kudos to Best Buy for training your team!