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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1137 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,137 reviews
  • Rated 5 out of 5 stars

    Super install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic geek squad service. Beautiful install ofctvs and wall mounts and orbis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hyatt and Eli did a fantastic job in setting up the Samsung sound bar. Gave me a brief orientation on how to use the sound bar. They’re were very neat and set up the wires in a organized way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeg squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen was the highlight of this entire transition. He is very professional and highly skilled. He installed all equipments with a smile and good attitude. Excellent service for the geek squad team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike's the best Geek I ever met!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike is the greatest - he hooked up the 6 components to my Denon Receiver, and was able to make everything work together - HDMI, Digital and Analog units.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5.1 sound setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior seamless service! Geek Squad team was on time, totally professional and friendly. Couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad a great resource.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't have this service or you don't use the Geek squad you are missing out on some great help. We have used them a number of times. and it is always good installation and set up and they even explain it all to you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound system and my Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad attached my Sonos sound system to my TV quickly. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fabulous. They went above and beyond for me. They went out of their way to make sure how to manage the technology. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup for tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are amazing. Had me set up with a new antenna, hiding all wires, installed a sound bar and a wireless speaker system, hung my tv and set the whole thing up mixed with a great experience. Best I've had with a purchase in decades....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ives and his partner were fabulous for the install of our new sony TV. We were disappointed that we didnt get a call back the following day as we were told we would, but it was close to the holiday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Sonos Sound System Expert Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything the Geek Squad installs is superior. They are always on-time, knowledgeable & professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cut cord & TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helped me cut the cord,installed a new 65 tv installed 3 fire sticks to make my dumb tv’s smart and installed a modem. Great service could not have done it myself. Geek Squad #1

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad subscription not a worthwhile deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was required to pay for this visit unlike these visits done under the subscription in the past and while the Technician verified the audio system settings for the system that Best Buy originally installed but he did not verify other TV and system settings as has bee done in the past. Current subscription only provide value for new purchases not for service needs for past purchases.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV, sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV, Sound bar, and assisted with password issue. Did a fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks set up both a wireless Sonos speaker system and an eero dual band WiFi mesh system in my home in about 30 minutes. They were very polite and professional, making sure all my questions were answered before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your guys are supper good and friendly - A+ - keep up the good work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in home team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome experience with in home Geek squad so helpful and caring about having things done correctly . Adam and Omar make a great team !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooked up surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying our new television at Best Buy, we had the Geek Squad to come out and hook up our surround sound. They did an excellent and professional job. I have used Geek Squad and have always been pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech did a great job setting my system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tech was knowledgeable and very respectful and congenial. We were very impressed with all that he knew and he completed the setup and fully explained the changes to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not know what I would do with out geek squad!! They are so helpful and every single person has been extremely helpful and kind and patient to explain how everything works!

    I would recommend this to a friend