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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1137 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,137 reviews
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little while but the agent hooked up my head phones. I could have never done it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crazy way to set something up but it works !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a setup for Dolby 5.1 surround sound using your smart phone when pairing the Sonos system. The Indian dance as the tech's called it was part of the setup but when it was completed I was amazed...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, very polite. They worked with me to get exactly what I wanted an went above and beyond...very happy with the results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos speaker insrall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable about the Sonos speakers, and was able to answer all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kramer does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kramer made the hook up of all surround speakers with Sony 85” tv a place of beauty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squard did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great servise , very professional...wii use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can't go wrong with the GEEK Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dylan, Agent-Home Theater, installed my system. He was courteous, knowledgeable, and went the extra mile to ensure I would get total enjoyment from my new purchases. He is an asset to the GEEK Squad team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am upgrading my audio system which was over 20 years old. I contacted the Geek squad for advice and basic instillation. They were great. Came on time and cleaned up everything once they educated me on the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek Squad win.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and connected my sound system in a timely manner. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick to help and went above and beyond to ensure my computer was up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    another Geek squad excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with the geek squad in the past. Always have a pleasant experience. In the future will always hire them to in stall our audio and video purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great being able to contact someone that has knowledge about the product we purchased. After reading the owners manual and trying the trouble shooting ideas to fix an issue with no success. This service is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my projector, took down the old one and adjusted it to display appropriately on my screen. Very pleased with the work done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a great job making it look and sound great. Very happy with the way it went.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a superb job setting up and explaining the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aron is an outstanding professional and a wonderful service tech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was as nice as he could be.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job. It was a good thing that I had a 12 foot optical cable for the agent to use. The agent couldn't have been any nicer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They Got My Network Running....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a techy, i really didn't have the time to do all of the setup for my system, and i was still intimidated by it all. all of my system is on the same network and runs seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bad situation made right by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed came out and went above and beyond to get the installation right. The salesperson made some errors but all resolved by Ed from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect. Had the nicest & knowledgeable person

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team fixed my wires so they werent so tangled & held together with clips. Best service ever. Definitely worth the $99.00 as I am not to bright when it comes to hooking things up.

    I would recommend this to a friend