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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1138 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,138 reviews
  • Rated 5 out of 5 stars

    Appreciative of good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had to worry about assisting, hovering over or inspecting the work. Peace of mind and a quality result - very refreshing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad agent was Bree Floyd who was AMAZING! Super friendly and an excellent communicator. Well worth the price and will definitely use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TVs very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customer service! Very professional, knowledgeable, fast and friendly. I hope to have this crew at any other Best Buy Setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had us watching ASAP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was fairly painless. One connection issue, but they worked on it until they got it figured out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love those Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents hooked up my Bose surround sound, very pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We are satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came was very professional and made sure everything was working before they left. We are satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and answered any questions where we would understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad taught us everything we needed to know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad tech set up our Sonos speaker and made sure we understood how to use the app and that everything was working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad techs that came to my house were great. They properly configured everything, showed us to use the various products and left the place spotless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was great!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very kind and knew his stuff. He paid close attention about his shoes and mud when coming in and out. He took off and put on his shoe protectors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up our bose speaker to our TV in no time, so grateful for the help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an incredible job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Would use again and recommend to friends. Very patient and stayed til all was up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were very quick but through.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional setting up our TV and audio devices. I wished I had video taped his "how to" instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very professional job and answered all of my questions. I also had some additional questions after they left and answered those to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable staff. They worked on the product until we were 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected a speaker to my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ruben connected my Sonos speaker to my new MacBook Pro computer. He was fabulous. Very professional and friendly. Thank you, Ruben!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great and during this Covid tim very respectful to our home. Very professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was quick and neat and excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was excellent and efficiently performed. High marks to Lino.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our new speaker quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed our new speaker and set it up to work with our new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A professional squad member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad technician was prompt, professional and knowledgeable .Went above and beyond to get us set up.

    I would recommend this to a friend