Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1138 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,138 reviews
  • Rated 5 out of 5 stars

    Very knowledge Geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my Sonos connections to our surround sound and recommened a zone splitter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miguel was an amazing member of the geek squad service would absolutely recommend these services. Everything looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys really had great knowledge and were easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job setting up my Sonos Very professional and very Covid cautious throughout my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Servics

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thease guys are amazing. They are very knowledgeable and personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chucky from geek squad provide excellent service and answer all the questions about the product as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install and technical consult.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for the purchase and installation of a complete Sonos home soundtheatre system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Total tech is worth every Penny and then some.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amp install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my 2sonos amps and switch, I could have used more hands on instruction. And speakers in office were not connected?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable when setting up tv and components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV INSTALLATION

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PERFECT INSTALL OF TV IN BEDROOM. TV AND CABLE WORK PERFECTLY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed it all

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed all my problems. Sonos system and speakers now work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 75” w/ Sonos

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a nice job hanging my tv and installing the Sonos system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complex installation well done

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart people ho explained everything. Making sure everything worked and that we understood how it worked. Questions were all answred.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad hooked up sonos

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such a great service i was frustrated for days trying to get my sonos connected thru the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad rocks this install looks great will use the squad again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service was not explained and how to operate.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 differant agents with differant approaches to our system.Nice but not happy with what was installed and the changes to system.Sometimes sound doesnt work and the way its set up not sure how to work it.Dont think by calling tech back will solve anything for one thing as it took Forever to get service.Not pleased so just spent money for nothing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Network Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came over and helped to set up my new network and they were excellent. I give them five stars for being consistently great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound working again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech agent got our surround sound speakers hooked up after they had been disconnected for several years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    okay,Geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited to write this, just to give you an idea of how long it can take for a simple lay person to figure out(maybe), what all you were saying as you rushed through the explanations of how our new equipment worked and how to make adjustments to it. I realize you were here for a while after encountering issues with the physical install, our not great wi-fi internet, and our inability under the pressure of "need it now" to recall how to get into our Best Buy credit account, but all I can still say is that "gotta go" regardless, left me less than enthusiastic with the service provided for dollar spent.

    No, I would not recommend this to a friend