Customer Ratings & Reviews

The Geek Squad techs set up my two new Sonos speakers to connect to each other and to my smartphone via Wi-Fi to maximize the stereo sound. He showed me how to speak to the Assistant, and how that works. The tech walked me through how to use the speakers as well as the smartphone together to download apps for music. I am a true novice, but the G.S. tech encouraged me to not be intimated, and by using it, I will understand how it all coordinates together... and if I had any difficulties, I could call G.S. for help. I took his advice, and I am doing pretty well with it now. I'm very pleased that the set-up was completed professionally, and now I simply enjoy.

As always, the team did an outstanding job. Arrived on time, did a great job, and made sure we were satisfided

The agent did a superb jog connecting my Sonos speakers to TV. Very professional.

The tech was great. On time and very polite and knowledgeable.

Installer was very efficient and knowledgeable . Cleaned up after the installation .

This was a great service. Everything they did was spot on. I will definitely have them back for any additional work in the future. Took them about an hour to do it all. Asked them to set some features up the way I wanted and it was no problem for them. Total professionals.

They did a great job. They are really friendly and super clean. Thank you.

The agents mounted out TV, connected speakers and made sure everything was working. Showed us how to use everything and connected our different accounts with like Hulu, Disney plus etc..

Shawn was so great helping us get our new equipment installed and explained the functions so that even we two seniors understood!!! He is a true asset to Best Buy.

Ok, these two were so fantastic-- incredibly kind & helpful! They arrived on time, were efficient with the timing of setup, did a fabulous job mounting the TV & soundbar onto our NYC pre-war building brick wall and even cleaned up afterward. They spend time showing us how to work everything on the TV- how to navigate, login, how to use the surround speakers & subwoofer. Honestly, it was such a pleasant experience & they gave me their contact info for any future needs. Highly recommend this service & so happy to have purchased the Total Tech membership to get this service as part of membership.

Geek squad connected and set up tv and sound bar. Came back to ensure all settings were appropriate and optimal. Professional and patient.

We updated our receiver to a Denon and wanted to make sure it was set up properly and also needed instructions on how to use all the zones. Will definitely recommend Geek Squad to do this to anyone purchasing an expensive receiver.

Very professional, on time with fast service, he knew exactly what need

Awesome Techs who knew exactly what to do and do it effortlessly. They were respectful of my property and were really friendly and helpful.

The agents installed my TV and sound system. They also made sure my apps worked and I understood the remote control. Service was amazing!

The service, quick response and effectiveness was second to none.Every one on the team was brilliant especially the head person who's name escapes me.An excellent job all round,thankyou Geek squad.

They were very knowledgeable and polite. They even fixed my broken TV bracket

The agents were very professional and fixed the problem I was having with my audio/visual system. They showed me how to adjust things if needed.

They did an excellent job of setting up all the components

They did a great job adjusting to my schedule and provided excellent service. Use Geek squad not a third party installers, the guys were knowledgeable and did quality work