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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,142 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV and sound system. They also made sure my apps worked and I understood the remote control. Service was amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great service. Everything they did was spot on. I will definitely have them back for any additional work in the future. Took them about an hour to do it all. Asked them to set some features up the way I wanted and it was no problem for them. Total professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remove & Install New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came and removed my old tv and set up new one. Great Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Dallas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen showed up and they were very professional, timely, efficient and respectful

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV and surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the three techs that came were very professional and very good at what they do. Dale, Justin and Cassy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Gets It Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick and efficient. They had all the equipment to test it properly and set it up on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad not 3rd party

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job adjusting to my schedule and provided excellent service. Use Geek squad not a third party installers, the guys were knowledgeable and did quality work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very polite guys and helpful setting our products up. Love being able to get help

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Very pleased. The guys that installed my roku were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad , Steve and associate , provided a very efficient set up . They coached me enough to get things started . I find the owner( me) has to experiment with the system to get the hang of it and I have . They answered all my questions and gave me a follow up number , which I have not used yet . Steve was great at offering suggestions for improvement add ons , like mesh extension , additional speaker placement and type . I have placed my next order to take advantage of significant discounts that expire in 6 weeks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No stress, Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you dont want to think, the geek squad will automate everything with top quality.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician did a great job connecting and setting up our Sonos speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad works fast and gets it right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted our new tv over our fireplace. The guys were knowledgeable, polite and very helpful. Answered my many, many questions very patiently!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can you hear me now? Yes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician quickly and efficiently installed a mechanism that allows my husband, who has a hearing issue, to hear the dialogue from TV programming directly into his hearing aids.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system is great! It is easy to use which I appreciate. The two installers were efficient, kind and patient. They made sure I could use the system before they left and made sure I had contact info if I had trouble later. Love Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Couldn’t have done it without Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay was able to connect our old stereo system up to play the music my husband wanted along with his playlist. He went above and beyond the normal installation to get the product to work the way we wanted. Could not have done this ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional! great help and complete instruction on how to use things properly!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK SQUAD DID A GREAT JOB INSTALLING MY SPEACKER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD INSTALL THREE SPEACKER IN MY HOUSE DID EXCELLENT JOB I REALLY APPRECIATE THE WORK THEY DO

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sonos setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work, answered all my questions and a really nice guy!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Sonos installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technician was knowledgeable and efficient and had good suggestions on what was needed.

    I would recommend this to a friend
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