Customer Ratings & Reviews
- Model:
- 372901-01
- SKU:
- 6478227
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Airwrap Multi-Styler's ease of use, styling capabilities, and time-saving drying features, with many praising the multiple attachments. However, customers are negative about the high price point, and some express concerns regarding curl hold and the product's longevity. Several users found the device to be heavy. While some users found the styling process easy, others found it challenging.
This summary was generated by AI based on customer reviews.
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but best buy has poor customer service People taking phone from other countries and they treat the customers are cheaters where as company is cheater
I would recommend this to a friendDyson for the style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dyson air wrap takes a learn curve to use. Love the color.
I would recommend this to a friendAirwrap gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift to my girlfriend! She loved it but my wallet didn’t…
I would recommend this to a friendSave your money !!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Too complicated to use and no customer service to show you how to use it other than utube videos. Couldn’t get it to work like the videos.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Airwrap complicated to use. There is definitely a learning curve, in getting used to the Coanda airflow, and the different attachments. We are always happy to help, should assistance be needed. You can get in touch with us directly at askdysonUS@dyson.com and we'd be happy to help!
Best wishes,
Kelly
Dyson Customer Support
Dyson hair wrap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very much wanted to love this product. I watched videos and tried it so many different ways every time my hair would be frizzy. I returned it because it stopped heating up. Don’t waste your money.
No, I would not recommend this to a friend- Cons mentioned:Price
Good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive but works. The customer services isn’t that so great .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Analima, this is Kelly with Dyson. Thanks for sharing your review of the Dyson Airwrap. While I am happy to hear that you're machine is working well for you, it's disappointing to hear that you've received less than great service while reaching out to us. This is certainly not something we'd ever expect for one of our valued owners. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Very Overrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was DYING for the Dyson and got it for Christmas. It is beautiful in person so sleek and looks very luxe. I have curly hair, 3A pattern hair, my hair is very healthy and so I didn’t want to use it on High. I used it on Medium the whole time and wasn’t able to achieve a blow out like I thought i would. My hair was very puffy I even tried it on high on one of my hair sections and I still could not achieve a nice blowout. Another thing that was happening was my hair was getting stuck in the round brush and it was pulling it out. I ended up returning it as purchasing the newer version of the Revlon one-step volumizer and it did the trick. I would say the Dyson is for hair that doesn’t really need to be blow dried so I can only recommend it to anyone with already straight hair.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jennifer, this is Kelly with Dyson. I'm sorry to read your review, and to learn that you had such a disappointing overall experience with the Dyson Airwrap Styler. The Airwrap was designed to achieve a variety of styles across different hair types without extreme heat. For the best results with your hair type, we'd generally suggest using high heat and high airflow. We've also seen that other owners with similar hair types have enjoyed using the firm smoothing brush to get a smoother style by drying and styling simultaneously.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Dyson Airwrap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product, major learning curve. Overall very satisfied.
I would recommend this to a friend- Cons mentioned:Curl hold
Save your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this for months and finally got it and wanted to love it so badly. Returned it after three days. Curls won’t stay unless tons of products used. For how much it costs, it shouldn’t be this hard to get curls to stay. Just use a regular curling iron.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Monica, this is Kelly with Dyson. We're sorry to hear that in your use, you experienced curls that would not last, when using the Dyson Airwrap™ Complete Styler. The Airwrap™ can deliver a variety of styles from voluminous curls, waves to a smooth finish. However, the end result varies and depends on a combination of factors – hair type, hair length, settings you use the product at or how wet the hair is before styling. If you're experiencing curls dropping out, a few tips to help improve would be ensuring the hair is damp before styling, that the barrels are held in place until the hair is dry, and to use the cold shot to set the curls.
If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best Wishes,
Kelly
Dyson Customer Support
Great gift for your hair
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 on 10 for the airwrap, the only thing is it should come with more color options.
I would recommend this to a friendreturned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned this item. my kid didnt like it. she thought it was going to be different
No, I would not recommend this to a friendGreat Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great gift for your spouse, daughter, and sisters.
I would recommend this to a friend- Pros mentioned:Attachments
Works good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lot of attachments. Seems a little confusing. Is good quality
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Steve, this is Kelly with Dyson. The Dyson Airwrap™ Complete Styler was designed for those who want the versatility of a styler to create curls and waves, or a smooth finish. I'm happy to hear that you were so pleased by the appearance of this machine, thus far in your use. Dyson Airwrap™ wraps entirely through the use of airflow and the naturally occurring phenomenon of the Coanda effect. Air, when propelled at the right speed and pressure, naturally follows an adjacent surface, entraining surrounding air. The Dyson Airwrap™ styler creates a spinning vortex of air around the barrel that attracts, wraps and curls hair. The combination of damp hair, airflow and not applying extreme heat to hair during the drying process helps to lock in your style, whether you're looking for a straight finish, waves or curls.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but worth every penny and the Black Friday deal helped
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this hair dryer. I hav3 so many options for styling my hair and can minimize the damage.
I would recommend this to a friendJust Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still learning to use this. That being said, I’m not blown away.
No, I would not recommend this to a friend…
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase was delivered to the wrong address, and was still forced to pay for it.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Leslie, we apologize for the difficulties you have encountered with your recent order of Dyson - Airwrap Multi-Styler Complete Long. This is certainly not the experience we want for our customers. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 4 months. Poor Dyson quality
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with us. We're truly sorry to hear that your Dyson vacuum stopped working after just four months. We understand how disappointing this must be and apologize for any inconvenience this has caused.
To resolve this issue, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Our team will be happy to assist you in troubleshooting the problem and finding a solution. Your satisfaction is our top priority, and we are committed to ensuring that you have a fully functional product.
Thank you for your patience and understanding.
Not worth it if you have long, thick, wavy hair.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get better results with my Hot Tools hair brush dryer and curling iron. I wanted to love this dryer but it is not for blowouts if you have long, thick, wavy hair.
No, I would not recommend this to a friendNice but little pricey
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product for my friend. She is loving it
I would recommend this to a friend