Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $319.99
Clearance
The comparable value price is $399.99

Customer reviews

Rating 3.6 out of 5 stars with 225 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

66%would recommend to a friend

Customers are saying

Customers are positive about the 10 Channel Wi-Fi NVR security system, frequently praising the excellent picture quality and ease of use. Many also highlighted the effective night vision capabilities of the cameras. The accompanying app also received positive feedback for its functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 225 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great security setup.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to mount and setup and the picture quality is good enough to discern license plates even from a 35ft distance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nightowl

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work good, triggered mostly by pixel changes, so end up with a lot of videos, sometimes labeled human when not.. but app works good, can see what is going on at any time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Night vision

    Rated 4 out of 5 stars

    Picture perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good system provides clear video and great night vision

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    The Training Center

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great picture makes me feel better when I leave to know the place I'm responsible for now is protected!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Security Camera's.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. The installation was easy to understand and the video's are very clear on my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE BEST CAMERAS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD SECURITY CAMERAS REALLY ENJOYED THE SPECS AND OVERVIEW ON WHAT IT BRINGS REALLY ENJOY TO BE PROTECTED

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 4 out of 5 stars

    Camera

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem to work well Best Buy installed on my home Good pictures

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Using in an industrial environment to monitor processes. Works great. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    beautiful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works beautifully, just what i needed to feel safe in my home again.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Double A

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and range. Easy to install. Does exactly what it was purchased for.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great set up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy set up. Took about 2 hours and WiFi was super simple

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the cameras

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are very good. Haven’t had any problems. They are good quality!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camera

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has nice clear video and easy to add to your phone to see whats going on

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good product only thing I am not impressed with is the notification system to a mobile device.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not user friendly at all!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system was easy to set up and instal, the picture quality is great day and night. Software needs a lot of work, easy to mess entire system with the app. Accidentally deleted the account through the app, the Unit was Impossible to reset to create a new account. I called night owl customer support and emailed numerous times without success. Finally I got a hold of a tech and he told me I had to go to their online portal and read to figure it out (which I did and there was nothing about resetting the unit for a new account as it was attached to an account already) He also advised me he was on a time limit and couldn’t speak to me any longer since the issue was out of his range lol. Anyways returned the system and purchased a different brand.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good afternoon and thank you for reaching out. We will look into this situation and ensure that it is remedied. Our call center agents troubleshoot the issue as best they can and escalate the ticket when needed. For password resets and login credential issues, often the agents will direct the customer to reset the account via the App or the website (just depending on their configuration). We also have ample self-help material (including guides and how-to videos) pertaining to this very topic on our support site. Again, we are sorry the issue was not resolved on the call. We will look into this and ensure that is corrected on our end. We hope that you will give Night Owl another chance so we can earn back your trust. Thank you.

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Security system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, customer service was great. The cameras are nice and clear.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A bit concerning app wise, short AC adapter

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    View is clear up to about 30ft then Pixels becomes blurry. SHORT AC power cable- not weather resistant. Had to purchase extra DC wires. Set up was more complicated than it needed to be. A bit disappointing and disturbing when connecting camera to WiFi... it connected into someone else’s DVR with 7 cameras when we purchased an NVR with 4 cameras. I don’t know who’s house was but your lawn looks good...Nice Bike! Not so secure. Made me very uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good afternoon and thank you for providing this feedback. For customers who opt for this AC Powered Wireless system, but do not have an outlet available where they desire to place a camera, we recommend using an extension cable to bridge the gap. All outdoor cameras should be placed under some type of minimal protection, such as an eave or awning, so they are not overexposed to the elements. These cameras are not waterproof, but are weather-resistant and can withstand moisture and dirt debris. Overexposing them, however, will reduce their lifespan. Regarding the setup issue you experienced, we would need to have you speak with one of our advanced technicians who can fully research what you experienced and troubleshoot with you. Please email [email protected] at your convenience with your name, best contact phone and time of day to reach you. One of our internal advanced agents will promptly follow up with you. Thank you.

  • Cons mentioned:
    Motion detection

    Rated 2 out of 5 stars

    Night Owl not worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality video and audio.1 cams motion detection didn’t work returned and purchased a Blink system

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We are sorry to hear you had an issue with your Night Owl system. Did you contact our technical support team for assistance? We have multiple troubleshooting articles and videos on our support site and agents standing by and happy to help. Again, sorry for the experience you had. Wish we had been given the opportunity to help.

  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad at all just wish when they said they needed power source the cords would have been longer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not the greatest

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, i loved the quality but the alerts to my phone are crazy. I recommend going with one that has heat sensing because every when the brightness of the sun comes in through the blinds theres a notification of my phone about "pixel change." defeats the purpose of being notified when theres action at my house if it does it for every little thing.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Depending on the environment the cameras are installed in, some of your settings may need to be adjusted. Yes, as you noted, a bright light shining directly into the lens of the camera may cause some false alerts. For outdoor cameras, we always recommend installing them under an eave or awning and angling the cameras slightly down. This helps prevent the cameras from being overexposed to the elements and provides optimal viewing and recording. Within the Wi-Fi NVR there are some settings, such as motion sensitivity and motion detection areas, that can be adjusted to help with trouble areas. Please view your manual at the link below for detailed information on adjusting these settings. If you need further help, please visit support.nightowlsp.com and our team will be happy to help! https://support.nightowlsp.com/hc/en-us/articles/360046925813

Sponsored