Customer Ratings & Reviews
- Model:
- WNIP21L-8-B
- |
- SKU:
- 6452357
Customer reviews
Rating 3.6 out of 5 stars with 225 reviews
(225 customer reviews)Rating by feature
- Value3.6
Rating 3.6 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers are positive about the 10 Channel Wi-Fi NVR security system, frequently praising the excellent picture quality and ease of use. Many also highlighted the effective night vision capabilities of the cameras. The accompanying app also received positive feedback for its functionality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Waste of money.When you find out will be so late !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system is absolute waste of money we bought it 3 years ago for 500$ . No recording the whole time as being set ,skipping recording time the app is total cr...p !
This review is from Night Owl - 10 Channel Wi-Fi NVR with 4 Wi-Fi IP 1080p HD 2-Way Audio Cameras and 1TB Hard Drive - White/Black
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Hi Kiko. This is a brand new system that we have only had in stores for a couple months. We did not sell it 3 years ago. We would need to gather some more information from you about the product you have to better assist and help get you up and running. Please visit support.nightowlsp.com at your convenience for immediate troubleshooting assistance. We look forward to hearing from you.
Rated 3 out of 5 stars
Nite owl cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are not the best cameras out there but they’ll do
I would recommend this to a friendRated 1 out of 5 stars
Horrible company, service and product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with their product and their tech support team. Bought 4 camera system complete. Had 2 warranty claims and this last one was a defective DVR. 2 days over a year and not even considered. Called to possibly escalate to a manager and was treated very rudely, put on hold for 45 mins. Horrible product and their service is one of the worst ever. Spent close to $500 for this system and it’s now useless. Not even a program to offer a discounted rate for existing clients to replace defective units. Never again! Beware.
This review is from Night Owl - 10 Channel Wi-Fi NVR with 4 Wi-Fi IP 1080p HD 2-Way Audio Cameras and 1TB Hard Drive - White/Black
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are sorry to hear about the situation you have experienced and would like to remedy this. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description the issue. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you and regaining your trust.
Rated 1 out of 5 stars
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The claims about reaching 300 ft. is a joke. I can't even get 150 ft. and that camera is set up with line of sight from a window. I was getting better reception from the cheap ones I had gotten at Wal-mart, I had to replace them cause I was locked out. I tried getting in touch with Technical support for help, only to receive a response of getting a link to figure it out my self. I bought the eight pack of wireless cameras, I set up six out of those six three of them have no signal. STAY AWAY!!!!!!
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Good Afternoon. We are sorry to hear you have had an issue getting your new Night Owl product setup. It sounds like you are experiencing trouble getting the signal from the camera to connect to the Wi-Fi NVR. This is purely setup related, not a default in the product. We are happy to provide some troubleshooting assistance, but likely our agents shared a link to our Wi-Fi Extender Antenna to help bypass obstacles and increase the signal strength. (https://nightowlsp.com/a-wnvr2-wfext.html) Please email techteam@nightowlsp.com to reach our advanced support agents. Explain the issues you are having and provide your best contact information. An agent will review and follow up. Thank you.
Rated 1 out of 5 stars
Password issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system was good at first, but then i cant change my passwords and it doesn't allow me to change them even when i click the forgot password.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are sorry to hear you are experiencing an issue with your Night Owl product. Unfortunately, the issue you are having requires troubleshooting by our technical support team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.