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Customer Ratings & Reviews

Your price for this item is $299.99
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The comparable value price is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the Extreme HD 8-Channel DVR Surveillance System's excellent camera quality, producing clear and bright images day and night. The system is also praised for its ease of use and straightforward installation process, making it accessible to a wide range of users. Many appreciate the ability to easily view footage on desktop computers and smartphones. Overall, the system receives positive feedback for its user-friendliness and image quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 282 reviews
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    App performance

    Rated 5 out of 5 stars

    Good quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have installed 5 so far and the quality of the image is very good. I am not loving the app so much it does freeze alot and takes a little long to load but i really like the quality of the cameras overall.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We appreciate your feedback, thank you so much for choosing Night Owl!

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Easy camera to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy to use. Installing these cameras were simple. Anyone could installed these camera. The instructions were easy to follow. The picture is clear and bright. Love these cameras.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl to help protect what you care about most! We are glad to hear you didn't have any issues with setup. Don't hesitate to let us know if you need any help down the road.

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great performance for the amount of investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras take very clear pictures and have a longer range than stated on the package. The cameras will take pictures at night as well, but the cameras must be outside to do so. The quality of the night pictures depends on the amount of light from the moon, street lights, head lights, etc. Obviously, if you can't see what is in the dark, neither will the camera; if there is enough light for you to see the cameras will be able to do so as well.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for your review and for choosing Night Owl!

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Awesome security system for home!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install. System works really great. No problems thus far I would recommend to anyone. No doubt would make purchase again, no regrets.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Happy to hear installation went smoothly! Thank you for choosing Night Owl!

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Clear video

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good starter unit with clear video. Wish it came with longer cables though

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your feedback. You may extend your cable length by purchasing our Night Owl cables, we have 100 ft BNC cables available, for more information please follow the link below. Thank you for choosing Night Owl.
      https://www.bestbuy.com/site/night-owl-100-cable-black/5890900.p?skuId=5890900

  • Pros mentioned:
    Night vision, Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this set up wish I had gotten it sooner , was easy to instal video quality is good so is the night vision easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Great 1st security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st security system. The set up was very quick and easy. The picture during the day is ok. At night you can make out figures unless standing directly in front of the camera. Mobile app is good for reviewing remotely but there's no fast forward or rewind on playback. You have to watch the entire recording

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review!

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Perfect for a small business

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and delivers great pictures of my store. I can leave my business in peace now.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Picture quality is surprisingly good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was supprised to see how good the picture on the camera's are. I had heard a lot of negitive comments on this system but I only had one issue. The camera's wouldn't record. Something they don't tell you is that by turning off the heat sensor, they work great.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      The heat sensor in aimed at reducing the number of false alerts you receive to your Smart Device and saving HDD space. With standard motion detection, you will receive more alerts and the hard drive will fill up faster. Thank you for choosing Night Owl!

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Great home cameras !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Works great for our home we have the whole house secured.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl to help keep you safe!

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An extra way to add more security to your home or business. Works great and easy to set up.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for choosing Night Owl!

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect for our needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set replaces an older set that still worked, but not very well. This Night Owl system is great - crisp pictures, good color and good quality pictures even at night. Our furthest camera is about 200 ft. away and the picture is just as good as the closest one. So glad we purchased this new system!

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for taking the time to review your product. We truly appreciate your feedback!

  • Pros mentioned:
    Motion detection, Night vision

    Rated 5 out of 5 stars

    Great camera for home surviellance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great home surveillance for day and night with notification when motion is detected.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for choosing Night Owl!

  • Pros mentioned:
    Setup

    Rated 2 out of 5 stars

    A great camera system for NO ONE.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the CTO for the agency I work for, the audio/video surveillance systems are my purview. I purchased 2 XHD301-84P setups which include the 8 channel HD DVR and 4 1080p indoor/outdoor cameras each, as well as the various cables/connectors etc....I even went to Night Owl's web site and purchased additional cameras, mics and extension cables. I have them installed at two different locations connected via VPN. While the installation and set up were easy enough, the app does not do some of the things it is supposed to, such as managing User Accounts, all I can do in the app is change the password for the account that I am logged into. Aside from setting recording options (continuous/motion) and recording schedule, there is not any way to manage the DVRs so a twenty mile drive is required. Camera viewing is not very intuitive, whatever view I am in when I close the app is the view I return to when I open the app again instead of the 'Favorite' view I have stored which includes the cameras from both locations. When I tap on a camera to view, the audio on that channel still plays, but the video freezes....etc... The NightOwlX_CMS PC based management software is a joke. Of course I installed the software as administrator and set my security software to allow it to run. I logged in with the account I set up in the app, and it seemed to work....for about 45 seconds I can see all of the cameras at both locations, then I lose all of the video feeds and a 'connection failed' message is displayed on each channel and I have to close the program and reopen it, but about 45 seconds later it happens again. I started searching around and found several places, including the play store where....ahem....customer service had responded with different upload speed requirements for different customers for the same product, one says 6Mbps the other says 3Mbps, always conveniently higher than what the reviewer has. Customer Service?? I reached out on the 8th with my problem and they responded with a cookie cutter email that states the EXACT same thing as the support site with one exception, they said that I had to have an upload speed of 10Mbps (how interesting that I have over 8Mbps) when the support site states that 2Mbps is the minimum! When I pointed out these conflicting requirements, they have stopped responding. Do NOT buy anything from this company.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We are sorry to hear about the experience you have had with your Night Owl products. We want to address some of the comments you have made and ensure that we provide you some additional support. The minimum upload speed for the systems you have is 2Mbps of dedicated upload speed. Obviously, this is a bare minimum. The more Mbps you have, the better your connectivity and streaming quality will be. We will look into the responses on the Google Play store to ensure our team is responding with accurate information. The exact product the customer has is not mentioned in the App store. We have multiple products with different speed requirements that utilize the same mobile app. Perhaps that may explain some of the differences in speed requirements, but we will absolutely work to address any discrepancies on our end. The mobile App and CMS software are not intended to provide full Systems Settings access. While some settings can be adjusted using both platforms, you will need to access the Main Menu from a TV or Monitor to adjust many of the advanced settings of the system. Lastly, regarding the freezing and connectivity issues you are having: 1) often VPNs (virtual private networks) cause streaming delays due to the data being encrypted once it is sent to the private server. We cannot control all issues customers face when it comes to connectivity problems, as often the problem has nothing to do with the system or app, rather their network and network settings. That is a reality of the industry we find ourselves in. However, we would like to follow up with you and provide some advanced in house support to further investigate. Please email [email protected] with your name, best contact phone number and the best time of day to reach you. You will need to be on site with the DVR, which I understand is a drive for you, in order for our team to successfully troubleshoot. We look forward to hearing from you and improving your user experience. Thank you.

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good budget camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and install the remote viewing and notifications are nice. It will store quality high def video for about 2.5 weeks. This is the second time I have installed this system. It’s a good system for the price and I would buy it again

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Hi Stoli. Thank you so much for the review and for the continued business.

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Awesome pictures

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Awesome picture it has amd going to be getting another one

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Awesome! So happy to hear this! Thank you for choosing Night Owl.

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is very solid and considering the price it was an excellent value. I bough this to install it on a friend’s business and found it on sale for just $300. The app is very responsive and it connects very quickly, at least a lot quicker than the Wisenet I installed in his home. The cameras look good and it can be setup to stream HD to the phone or tablet.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for the feedback and for choosing Night Owl!

  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Very useful for my business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent camera and very useful for my business. It comes with a motion detector that identify and send you a notification.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for your review and we are glad to know everything is working for you. Thank you for being part of the Night Owl Family!

  • Pros mentioned:
    Night vision, Setup

    Rated 5 out of 5 stars

    Night owl security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system was easy to set up and the night vision is good.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for choosing Night Owl!

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Decent Quality for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just have this equipment like 1 week ago and is pretty decent for the price and the installation is really easy you don't need AC power source in every camera, decent quality.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for choosing Night Owl!

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