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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 247 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 3.6 out of 5 stars

  • Camera

    Rating 3.0 out of 5 stars

  • Battery Life

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

66%would recommend to a friend

Customers are saying

Customers are positive about the simplicity, affordability, long battery life, light weight, and reliability of the 225 4G phone. They appreciate that it is a basic phone that is easy to use and does not cost a lot of money. Customers are negative about the compatibility issues, especially with AT&T, as well as the poor call quality and instances where the phone does not work properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 247 reviews
  • Rated 3 out of 5 stars

    Decent Basic Phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent basic phone for the price.. Looks good, and good battery life too.

    I would recommend this to a friend
  • Pros mentioned:
    Simple

    Rated 5 out of 5 stars

    Nokia 255

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for 40 bike EZ for my mom to use she can't say I don't like it

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We appreciate your review :) NokiaMobileprofile1

  • Rated 5 out of 5 stars

    let you back to simple life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is small but powerful,let me back to young feeling,haha,i use big screen long time,too big too heavy

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      That's great, Peter! Thanks for sharing and for giving us 5 stars. NokiaMobileprofile1

  • Rated 4 out of 5 stars

    Not good for Xfinity Mobil

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this might work with Xfinity Mobil but it's not supported so it was not used.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    NOT AT&T compatible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was sold to me on Best Buy on line as AT&T compatible It was not. I had to make an extra 90 mile round trip to Best Buy to return it.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi there, we're sorry to hear about the miscommunication from this retailer. In future, if you'd like to verify carrier compatibility, we strongly recommend checking our official website where all compatible carriers are listed for each device: https://www.nokia.com/phones/en_us/nokia-225-4g?sku=16QENB11A01. NokiaMobileprofile1

  • Rated 1 out of 5 stars

    Crap phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucked. Couldnt get the sim card in. It was cheap made and a piece of junk. Couldn't return because you have a45$ restocking fee so i just threw ąway 50$. I will probably never buy anything from best buy again. It don't deserve one star but it wouldn't let me submit without at least one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but some times isn’t signal and lower volume bit work for calls y text

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We're sorry to hear the performance of the product is completely up to your expectations. We'll appreciate if you could take few minutes to share your experience by filling out the form at the bottom of this page: https://www.nokia.com/phones/en_us/support. Customer feedback like yours helps us improve our products and serve you better. Thank you for sharing your thoughts. NokiaMobileprofile1

  • Rated 1 out of 5 stars

    Don't waste your money or time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth my money and certainly not worth my time. I needed a simple 4G cell phone for calls only - didn't need anything fancy, just one that was compatible with AT&T. Two AT&T reps (one with 15 years experience) could not get this to work and they tried three different sim cards. Then, to top off my frustration, I tried to return this to Best Buy it was past their 14 day return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gifts

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my child and it was a great price. Has not been opened yet but hopefully it works

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Clearance phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4G was not mentioned! It was not returnable! Could not exchange either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my grandma, so easy for her to use compared to the smart phone I gave to her earlier.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Does not work with Xfinity!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item showed up on time, but would not work on Xfinity service platform, like the Best Buy associate said it would. Could not return, because restocking fee ($50) was more than item cost. I'll hang on to it Incase a friend on AT&T network needs an emergency phone!

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thank you for the feedback and we are disheartened to hear the product didn't meet your expectations. We are continuously looking to improve our products and hopefully this will help us provide you a better experience next time. NokiaMobileprofile1

  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    nokia phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible quality. not dependable at all. despite paying for a plan was unable to always make or receive calls.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for 7years old to use in africa..My cousin daughter love it so much and am glad that I get from Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the good old days of Nokia!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What happened to Nokia?! Sorry, but they should be ashamed! They used to make the World's best phones but this 225 is junk. The OS is nothing like the simple usability of former Nokia basic/flip phones, and it feels like the cheapest possible build quality - I wouldn't give this phone to a kid as a toy because it literally wouldn't survive an hour of play. Battery life is about 12 hours with zero use - I actually told BestBuy this and they kindly sent me a replacement phone however it was exactly the same. BestBuy is GREAT! This Nokia is absolute garbage, don't buy it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy shipping equals fail on so many levels!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% disappointed with BestBuy. I would rate this higher if the product actually showed up, but it didn't. Instead Ontrac said, they delivered multiple times, but in reality they did not. I have home security cameras that confirm this also. I contacted Ontrac several times with no response back. I contacted best buy and they told me to contact Ontrac... Bestbuy = Fail

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nokia

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a small and fit well in your hand. Basic phon

    I would recommend this to a friend
  • Pros mentioned:
    Simple

    Rated 5 out of 5 stars

    Oldie but a goody !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my Mom, but I love this phone. I have graduated to a smart phone, but, if not for that, I would use this one. I had one like it, back in the day and it was very familiar in my hand. Very simple to use. Great phone if you only want the basics.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not great. Just for answering phone calls, kind of hard to use those tiny little buttons. Bought it for the simplicity for an elder dad but the smart phone was easier to use.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thank you for sharing your concern with us. We are disheartened to learn the product didn't satisfy expectations. We are happy to help you find another handset that is a better fit for your needs. Please check out our other products here: https://www.nokia.com/phones/en_us. We regularly launch new top-notch handsets every year. NokiaMobileprofile1

  • Rated 5 out of 5 stars

    Great cell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cell good size and relly good funcions and great price

    I would recommend this to a friend
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