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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 74 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.0 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers love the 5.4 128GB (Unlocked) for its budget-friendly price, long battery life, and impressive camera quality. It also offers the convenience of dual sim capabilities. However, some users have noted that the phone can be slow at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 74 reviews
  • Cons mentioned:
    Slow

    Rated 3 out of 5 stars

    Nokia 5.4 128G review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost Performance value for this product is not very good for me. Slow performance.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We're sorry to hear you are having trouble with the device. We believe there might be other factors affecting performance. Please contact our customer support who will be more than happy to help. www.nokia.com/phones/support NokiaMobileprofile1

  • Rated 5 out of 5 stars

    Great phone, amazing price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stock Android with a solid Snapdragon 662, decent cameras and no bloatware!! Built solid and to last which is what Nokia/HMD does best. I highly recommend this unit. I am keeping mine until the G20 or X20 get released in the US later this year. Well done HMD!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality good for the price- after using an iPhone it is almost impossible for any other phone to please you with camera quality- but great value for price!

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 3 out of 5 stars

    No to good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fee slowness while accessing the phone and touch. The camera is not so great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nokia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone, excellent value. I am enjoying the display, battery run time and features. .

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Awesome, thanks for sharing! NokiaMobileprofile1

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    This is working great. Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The memory and battery is great. The battery last longer than my current phone.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for the review! NokiaMobileprofile1

  • Rated 1 out of 5 stars

    "Nokia": Consistently bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was forced to get this for my work phone otherwise I would have never gotten another "Nokia" phone. My previous work phone was a Nokia 6 that generally worked fine except for the random restarts (seems to be a common thread across multiple "Nokia" phones) beginning a couple of years ago and the periodic need for manual restarts to make phone calls work. Anyhow, I digress... Immediately upon setup, I realized that this phone doesn't support 5GHz WiFi. Seriously? My 4-year old Nokia 6 had it. Then the biometrics and gestures are clunky at best and generally don't work well. I've given up on Face ID because it rarely works. The fingerprint sensor takes multiple tries to unlock and it requires me to enter the PIN number first time every day. The iOS like gestures are a nice idea, but the implementation isn't smooth and reliable. Also, I've already had to manually restart this phone once because it wouldn't receive/make calls. And on top of that, this phone still seems to have the unmutable and annoyingly loud startup sound. This phone looks good on paper, but it's poorly implemented (everything except battery life which is great). I would have returned this phone had I purchased it for my own personal use.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi ChuckG,
      Thank you for sharing this with us. Please connect with Nokia Mobile Care for immediate, 24/7 assistance https://www.nokia.com/phones/en_us/support/ NokiaMobileprofile1

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Won't decode M4A files.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these phones to replace Nokia 5.3's that did not support 4g. My wife and I don't stream music, we have over 800GB of CD's ripped as M4A file type. Then we use Android Auto to listen to music in our cars. This worked flawlessly on our old 5.3's. Unfortunately, the 5.4 phones do not support M4A file type, even though it is supposed to. FLAC files take forever to decode and pause. Nokia support wasn't any help. I just put an M4A file on my son's cheaper Nokia G10 and it decodes it just fine. Overall, the phone is good, but I will be moving away from them as soon as I can afford to. They just don't support what an older model did and what I want my phones to do.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We are sorry to hear the Nokia 5.4 is not exactly what you wanted and did not provide the experience you were looking for. We are happy to help you find you other Nokia products to meet your needs. Give us a peek at: https://www.nokia.com/phones/en_us NokiaMobileprofile1

  • Rated 2 out of 5 stars

    Thus far unreliable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the Nokia has been shutting down randomly and rebooting with no real assistance on line as to why its doing this.. after taking with friend with a similar Nokia phone, he said his does the same thing. Pretty irritating as this was a gift for my daughter.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Cell phone Nokia - 5.4 128GB

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality price cell phone Nokia - 5.4 128GB (Unlocked) - Polar Night.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for the shout-out! NokiaMobileprofile1

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been owning the phone for several months. It is the best option for its price rane.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone Drops Calls Constantly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to write a good review about this phone and I was going to...but this phone continuously drops calls. We thought it was our service at first, so we bought a signal booster for our home ($500 Later) and it still drops calls, everywhere. Of course we wanted to rule out other reasons besides for jumping to conclusions that it was the phone and now we cannot return it. I am sooooo displeased with this phone. I did alot of research and thought this one was going to be a great fit, not so much. I didnt want to spend $600-$1,000 on a PHONE, because we arent that into our phones, but the 1 thing we do along is call on it... weird. And thats the 1 thing that is horrible with this phone. Im out $200 and will probably have to purchase a new phone because this one is junk for calling. Whats the point ? I wanted to give Best Buy a good rating because their shipping was great... but im out $200 plus the signal booster, and no way to return or exchange for a different phone that works.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice product and cheap ,worth for low budget people

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for the great review! NokiaMobileprofile1

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone without breaking the bank. The camera is really nice.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for the review! NokiaMobileprofile1

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice phone on a budget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone . I loved the camera very easy to use. Perfect phone for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought on Request

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the phone for my sister and she did a lot of review before requesting it, so I guess she loves it

    I would recommend this to a friend
  • Pros mentioned:
    Bloatware

    Rated 5 out of 5 stars

    Bang for buck.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. it is fast and free of bloat-ware. It is running very smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Reasonable price Best deals are @ Best Buy

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for the shoutout! NokiaMobileprofile1

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone good pictures and long battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nokia 5.4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone and easy to manage I will recommend to a friend

    I would recommend this to a friend
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