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Customer Ratings & Reviews

Your price for this item is $209.99
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The comparable value price is $349.99

Customer reviews

Rating 4.1 out of 5 stars with 255 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the camera for taking amazing pictures and the affordable price of the phone. They also appreciate the Android One operating system for its snappy performance and the durable build quality of the device. However, some customers have concerns about the phone being slippery and issues with charging after a few months of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 255 reviews
  • Rated 5 out of 5 stars

    Great Phone, great price

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of the expensive phones features on a great price product.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      That was the idea :)
      Thanks, Gabriel! NokiaMobileprofile1

  • Rated 5 out of 5 stars

    Amazing Nokia Phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specifications of this Nokia phone are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like an iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this phone isn’t an iPhone, it feels like one. Good cost

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thank you for your 5 star review, Luis! NokiaMobileprofile1

  • Rated 5 out of 5 stars

    Great midline phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use with great features Great phone for the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I need in a reasonable phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, no-bloat phone with a decent camera and plenty of storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in hand well, OS updates are quick and easy, no lag. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone. Same as new iPhone X which only cost $350

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great budget phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget phone I brought for my mom. She likes it a lot

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      That's awesome! Tell mom we welcome her to the Nokia family :) NokiaMobileprofile1

  • Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have made. Impressive quality, no bloatware.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone Failed Completely after 15 days.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    15 days after purchasing the phone, the screen froze, eventually shut down, and became completely unresponsive. I returned to Best Buy the following day, but since it was not within 14 days, my options were to use the insurance I had purchased or send it back to Nokia. I sent it back and 12 days later I received a replacement phone. I hope this is not a pattern going forward.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for sharing your experience! We hope you enjoy your new device and ask you to please keep us posted should you need anything else. NokiaMobileprofile1

  • Rated 3 out of 5 stars

    I love the camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The big problem is the battery cuz die soon just 5 hours work good.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We're sure the camera loves you, too ;)
      Would you consider getting in touch with Nokia support to see if they can give you some tips on battery life? You can chat with them 24/7 via www.Nokia.com/mobile-support NokiaMobileprofile1

  • Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size of the phone and the quality of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a friend from South America works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone with an Awesome Camera...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nokia 7.1 is the Best phone I have ever owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best phones you can get for this price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent device for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful screen it is fast and it is pure Android

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible buy now that the Pixel 3a is out

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Nokia's shenanigans, this phone will only receive one major OS update to Android Q. That's because Nokia decided to ship this phone with Android Oreo (a version well over a year old and already obsolete since Pie had been released months before) and then push out an update to Android Pie within a month. Since Nokia only needs to commit to 2 major OS updates under the Android One program, that means the Nokia 7.1 will only receive one major OS update. Contrast this to Google's commitment to 3 years of major OS updates and the difference in value is clear to see. Also, the camera on this phone does not have optical image stabilization (OIS) so pictures can come out blurry. In short, if you're considering this phone, don't. Get the Pixel 3a instead.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hello Vinn, we're sorry to hear about the inconvenience you experienced with your Nokia device. If you would be so kind as to contact Nokia Customer Support (https://www.nokia.com/phones/en_in/support), we'd be happy to help resolve the issues with your 7.1. Have a great day! NokiaMobileprofile1

  • Rated 3 out of 5 stars

    very hot when i charge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total good。just feel hot when I charge。and easy to use。

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hello rong, thanks for your comments! We're glad you're enjoying your Nokia 7.1. Have a great week! NokiaMobileprofile1

  • Rated 2 out of 5 stars

    Underwhelmed

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this is the best mid range phone available I will stick to older flagships oN clearance. Android 10 update is buggy and after just 8 months charging issues with the USB C connector. I am very easy on hardware, oh well, a cheap experiment.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    USB C connection Failure

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The USB-c connection became lose in less than one year of use, not the most robust phone and difficult to fix and replace the componant.

    No, I would not recommend this to a friend