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Customer Ratings & Reviews

Your price for this item is $209.99
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The comparable value price is $349.99

Customer reviews

Rating 4.1 out of 5 stars with 255 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the camera for taking amazing pictures and the affordable price of the phone. They also appreciate the Android One operating system for its snappy performance and the durable build quality of the device. However, some customers have concerns about the phone being slippery and issues with charging after a few months of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-255 of 255 reviews
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Good cellphone middle gama

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing this cell many space bar drive good ram and cameras good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it the one of the best android phones that I have. battery on this phone is great I can usual can get two days of battery out of it. The camera is good but there can be to much noise at time. The call quality is a little weird at times the calls come in clear and other times people sound far away but overall Im still happy with the phone

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thank you, Junior! We’re so glad that you’re happy with your 7.1. For those little hiccups we suggest getting in touch with Nokia Mobile Care through the My Phone app on your device :) NokiaMobileprofile1

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent Unlocked Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't beat the value this phone brings. I have had no problems with it. Looks and feels great. I would definitely recommend to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nokia done it again!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this phone yesterday. This is a gorgeous phone! No issues at all. Excellent design and hardware looks first class. Updated to Pie OS, version 9.0 upon start up. Took a while, but it's worth it!! Nokia done it again in producing excellent piece of hardware, certainly recommend getting this device to all who're interested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had plenty of Samsung phones and I had my first Motorola phone about a year ago but I just bought the Nokia 7.1 a few weeks ago & I love it. Samsung & Motorola get all the hype & backing but Nokia did a great job on the 7.1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best bang for the buck!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp looking. Awesome screen. Great processing power thanks to solid specs and Android one. Camera is not that bad at all with a nice touch of tricks and gimmicks. Luxury look and feel at a wonderful price point!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Call Quality is extremely poor..feeble voice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought this phone to replace my earlier Windows based Nokia phone. Since Uber and Lyft Services are not supported by so called Windows, I had to look for Android phone, I thought I can go with same Nokia version but with Android, Unfortunately when I visited Best Buy in Schaumburg, Chicago, I saw this super duper Nokia 7.1....Even though I am a very conscious buyer, I made serious mistake by getting attracted to this phone..,.Guys...Listen , primary purpose of any phone what so ever...$1000 or $10...you should be able to make a call and receive the call without any issue...here, after buying this so called mid range super duper phone...who ever I am calling, they say they could not hear me...same on my side too...I could not hear them....Nokia can close their Business and very well get out their business rather than keeping the Nokia buyers in to trouble. When I call their Customer service..that was the first time...I had very poor and rude Customer Service...eventually...no Fix...I continue with my problem till now...this week end I am planning to return...whatever be the loss...My request to every one is....please think 100 times before buying this phone. I could not give Zero stars as there is no option. Again, my request...think several times before selecting this piece of crap as your choice

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nokia finally launched this Android phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nokia finally launched this Android phone which is far good than its previous models but still not worth compared to other models of this range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Nokia 7.1 phone.Am truly happy customer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect stylish nokia android 1 phone.value for $$

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Charging port faulty and poor customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone back in April at Best Buy. We have had numerous issues with it. The last one was the phone would not charge. I sent it in thinking it would be covered by warranty. After 10 days I contacted customer support and was told to be patient. The next thing I heard from them was that the phone was heading back to me and could not be fixed. They said a sensor was triggered. This phone has not gotten wet and after searching google I found that a lot of Nokia 6.1 and 7.1 phones had the same issue. This is customer no service at its best. To make matters worse they sent the phone back in worse shape then when we sent it. Glue on the sides and the front not set correctly. I suggest that everyone avoid these nokia phones.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi there,
      First of all, we'd like to apologize for this matter and the inconveniences it may have caused. Secondly, we'd like to request an email address so that we may contact you directly and obtain further information that can help us look into your case. Would you please reply here with your email address?
      Thank you! NokiaMobileprofile1

  • Rated 1 out of 5 stars

    One star is too many.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone locks up occasionally. I can overlook that. But after only 2 1/2 months of very careful handling, the USB-C port no longer can be used to charge the phone unless I manually hold the cord end with great pressure into the charging port. I've tried the original cord that came with the phone and several other cords that are fresh out of the package and tested with other phones. I have verified the charging port is clean and free of debris. The phone is virtually useless now. I'll never buy another nokia product again. What garbage. I should have gotten a samsung.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi there,
      Thanks for sharing your experience with us. We apologize for the inconvenience and would like to offer assistance through our Nokia Mobile Care team. They're available 24/7 and can be reached through this link www.Nokia.com/mobile-support and/or via the My Phone app right on your device. Please consider doing so as we're sure they can help! NokiaMobileprofile1

  • Rated 1 out of 5 stars

    Glitch after Glitch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad buy nice screen and price Horrible phone freezes locks crashes Maybe good if you don't use smart phones but get actually flag ship phones this was huge disappointment!

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for your review. We highly recommend connecting with Nokia Mobile Care about the issues you mention. You can reach them 24/7 on the My Phone app or through this link https://www.nokia.com/phones/en_us/support/ NokiaMobileprofile1

  • Rated 1 out of 5 stars

    It was great for the first couple of months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was great for the first couple of months. Then it started overheating all the time and battery draining like crazy. Shutting off when there was still a charge, etc. Took my phone case off to find out it was swollen from overheating. Shocked and extremely disappointed. 4 months old. I'm lucky it didn't catch fire on me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't receive calls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't gotten a call in months. All the sudden I have a message. It doesn't even say I missed a call. I've had this phone for 3 months and it seems worse every day. I guess I'm stuck with it for now though.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi there,
      Thanks for stopping by and giving us a chance to provide assistance. Our immediate recommendation would be to connect with Nokia Mobile Care via the My Phone app on your device to consult this with them (they’re available 24/7!). But, we would also highly recommend checking in with your carrier to see if it is a network issue. We hope this helps and please keep us posted on the progress of this situation. NokiaMobileprofile1

  • Rated 2 out of 5 stars

    NO VOLUME ON PHONE CALLS!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low volume during calls on speaker & headset I am returning this phone today.

    No, I would not recommend this to a friend