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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 255 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the camera for taking amazing pictures and the affordable price of the phone. They also appreciate the Android One operating system for its snappy performance and the durable build quality of the device. However, some customers have concerns about the phone being slippery and issues with charging after a few months of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 255 reviews
  • Rated 4 out of 5 stars

    Great Backup Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little gym is nifty to have in a crunch. I purchased it as a backup phone. I use a Galaxy Note 9 as my daily. It's my first Nokia ever and I have to say I'm a little impressed!

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Welcome to the Nokia family!! NokiaMobileprofile1

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great value. Android One updates.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Great screen. Android 9 with guaranteed updates to 10 and 11 for $250. I couldn't ask for more!

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      And we couldn't ask for a better review. Thanks, Jimbo. Welcome to Nokia ;) NokiaMobileprofile1

  • Rated 1 out of 5 stars

    24 Hours Later; Device / Customer Support Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my Nokia 7.1 yesterday and I was so excited to have a Nokia phone again - and even more excited that it is a part of the Android One program. When I set up my device, I noticed that the security update was still on September 2018. So I tried updating my device over WIFI, with and without LTE services on, and even performed a master reset to set it up as a new device. After 24 hours, and leaving my phone on all night, there is still no update. I decided to chat with Nokia support. They took over 10 minutes to respond to my issue (this is after the chat agent named Melissa entered the chat). Then I was told to hold down the Up volume and Power button for 10 second until the 'Powered by Android' GUI appeared. My phone said 'Android One' when I did this. I informed Melissa. She said to then start the phone in Safe Mode since this didn't work. I asked her how to do it. She repeated the same steps as before, but to select Safe Mode. I did it again, and no option for Safe Mode appeared. After each step, Melissa said, "Is there anything else I can help you with?" before I was able to perform the steps that she suggested. After I waited another extended amount of time for her to respond, I just advised her that I was going to return the defective device today and closed the chat. But the chat was still open (the agent has to disconnect to close the chat) and I was getting notifications on my PC, but couldn't open the chat again. I noticed something a little different this time. Her name wasn't Melissa anymore - it was now Mohammed and the name of the Nokia chat changed to something else that I couldn't catch on my screen because the notification closed so quickly. Needless to say, I will not trust Nokia with any future products or services, I am returning the device today to get something else. I hope Best Buy waives the restocking fee. This was by far the most concerning issue with Security Updates and any support chat platform I had ever had.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi there,
      Thank you for sharing your experience and alerting us of the issues you encountered. We take customer service and our customer's trust very seriously. We will look into this further to see where the disconnect was.
      Have a great day and we hope you'll consider us again in the future.
      Best, NokiaMobileprofile1

  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nokia 7.1 is exactly what I was looking for in a phone. It has a nice screen, good size, and takes great pictures. The speed is great. The finger print scanner on the back took about 10 minutes to get used to and now I unlock the phone with no problems. The phone is really slick because the case is all glad, so I purchased a cheap $7 sleeve and a screen protector.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We're thrilled to know that you're enjoying your 7.1, Chris! Thank you so much for taking the time to share your experience with us and others. NokiaMobileprofile1

  • Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a 64 gb AndroidOne phone, with 4gb ram, with 3 years of security and 2 years of software updates guaranteed. Battery life is average, camera is average

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for your review! NokiaMobileprofile1

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great Phone as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Camera, sound and phone according to the money paid.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks, Ramf! We're glad we're meeting your expectations! NokiaMobileprofile1

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone for the price. Not the fastest phone but gets the job done. Get a good case for it.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thank you for your feedback! We're so glad it's meeting your needs. NokiaMobileprofile1

  • Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nokia 7.1 isn't just an unlocked budget friendly phone. It's just plain a great phone! It's looks, feels, and performs just as great if not better than phones at twice the price point. Plus being Android One, you're guaranteed prompt updates for 3 years. It's already running Android Pie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. For a fraction of the price of flagship devices I have an Android Pie phone. So far the only thing I noticed that bothers me is that outgoing call volume is very low. You can fix it by turning off VoLTE in Advanced Network Features. Sounds like a bug Nokia needs to fix.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone great... antenna not so much

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As honest as can be, the phone is great, rock solid, as you would expect from Nokia. However, we live beside a lake and have very weak coverage because the lake is surrounded by hills and no masts. This phone was the worst we have seen for coverage. So, if you have good signal in the cities then I would recommend it. If you live out in the sticks, avoid it.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for your comments, Kevin! We're glad to know that you're enjoying your Nokia 7.1. Have a great week! NokiaMobileprofile1

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively inexpensive smartphone with great hardware, awesome camera, and solid build quality

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Affordable price for unlocked phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and beautiful and nice photo shooting and also easy to carry with different phone carrier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, great screen, and camera, Android one is perfect in this version.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Nice! Loving this review, ligm. Thank you for sharing. We're sure you'll take great shots with this camera! NokiaMobileprofile1

  • Rated 4 out of 5 stars

    not the best option

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not a decent quality phone, but it's the best you can get for the price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Nokia 7.1

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay product with that price rather I would suggest Nokia

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is rock solid! It's glass back and metal body really makes it feel premium. The gorilla glass is strong and smooth. This is the first phone I've owned where it has a notch... And to be honest I got used to it. The performance is like that of a $600-700 phone but for half the price. And the Android One experience is both easy to use and secure. I'd buy this 10 times over

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Nice!! Thanks so much for your review. We're thrilled! NokiaMobileprofile1

  • Rated 4 out of 5 stars

    Great mobile

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nokia mobiles are always trustworthy. We're impressed with this mobile, especially display is very good. Little pricy though.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We're happy to hear you're enjoying your 7.1! Enjoy the rest of your week, Elavar! NokiaMobileprofile1

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Nokia 71

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone memory and camera connection to application are easy

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great screen for the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen and camera for the money. Excellent value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone but volume of speaker kind of low. Would be nice if activate password faster by having a button at bottom?

    I would recommend this to a friend
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