Customer Ratings & Reviews
- Model:
- NTRW59147
- SKU:
- 6403907
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the RW200 Rower for its ease of use, foldable design, and space-saving features. They appreciate the smooth and quiet operation, as well as the full-body workout it provides. However, some users have expressed concerns about the limited resistance levels, connectivity issues, and the need for a subscription for certain features.
This summary was generated by AI based on customer reviews.
Rower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Functions well, hard to pair with the app, but overall a good purchase.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Jasmine
Please reach out to us to help you pair with the app. We'd like to make sure everything is working as intended. Let's improve your experience with us.
Email us at ce@NordicTrack.com for more assistance.
Thanks - NordicTrack
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awful. You have to jump through more hoops and give more personal details than to buy a car to get this started - and then it doesn't start and although the call center claims it is open from 6am to 6pm it isn't, I have called at 8am, 9am to get messages that it is not open. I am returning this.
No, I would not recommend this to a friend- Cons mentioned:Resistance
Rower
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is almost no resistance difference between setting 2 and 10. Calls to the manufacturer have not been returned.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Joseph
Sorry that this rower unit is not showing a difference in resistance setting adjustments and that you haven’t heard back from our Member Care team about this.
We would like to troubleshoot with you and ensure that your equipment is working properly for your quality workouts. Let’s get you rowing.
Email us at ce@NordicTrack.com with your case number, 1-R101839, in the subject line.
Thanks - NordicTrack
Go for the C2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall decent quality. Returned and bought a Concept2.
No, I would not recommend this to a friendClunky noise in wheel - Returned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super noisy clunking sound in wheel.... called mfg and they couldn't help.... read other reviews online and found out this is common with this specific equipment. Luckily - I purchased at Best Buy and was able to return it.
No, I would not recommend this to a friendBad rower
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months, the rower can not retract. Bad customer service experience from NordicTrack.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Verybad
We are saddened to see that you have had a bad experience with customer service over this rower not retracting.
Please allow us to expedite the service you need by contacting us directly at ce@NordicTrack.com with your case #1-R100932. We would like to ensure that your rower is in working order for your fitness journey.
Thanks -NordicTrack
Dimmed Display Screen
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display screen has dimmed in less than 1 year. Otherwise I would recommend it.
No, I would not recommend this to a friend- Cons mentioned:Resistance
Nordictrack Customer service - non-existent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the RW 500 rower $999.00 at Best Buy. They delivered it and I read that it was easy to put together so I opted out of having BB assemble it. After trying it out for a week or so I noticed the resistance didn’t change wether it was on ‘2’ or ‘22’. After numerous calls and emails to NordicTrack I finally got an answer as to what was causing the resistance to be unchanged. Their solution was ‘locate the flywheel and on the resistance band you’ll find a magnet and push the magnet up a bit and the resistance will change depending on the setting.” SAY WHAT? I just spent $1,000 on this rower and that was their solution? Ok so then not wanting to go through the bother of returning it etc I asked if they could show me a pic or a video as to how to fix it and no response. So disappointed with their customer service and BB won’t help because I installed it myself. I’m desperate for a decent rower and willing to pay more for quality but don’t know where to turn.
No, I would not recommend this to a friend