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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 503 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note that the 360 Premium antivirus software offers excellent protection at a great price, and is easy to use. Many appreciate the VPN option and the overall performance of the software, as well as its antivirus capabilities and device compatibility. However, some customers have expressed concerns about frequent pop-ups, auto-renewal practices, and constant notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 503 reviews
  • Pros mentioned:
    Ease of use, Overall performance
    Cons mentioned:
    Notifications

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time Norton user, not many changes which is OK, it works. My Norton website is a little frustrating, kinda clunky. Easy to download to other devices. Some of the pop up notices are annoying, you should be able to turn then off. I appreciate using a US product versus a foreign made. I will buy or renew again.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection, Vpn

    Rated 5 out of 5 stars

    Great Value for a Great Anti Virus

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Northop for over 20 years now. It’s the only anti corpus I trust. This is a great value to protect up to 10 devices whether Mac or Microsoft or Android. I have it installed on my macs and all my family’s cell phone. It’s nice that it comes with a VPN.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is more than expected, I just wanted a good Antivirus but this gives me VPN, live monitoring, software updater and more.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn
    Cons mentioned:
    Auto renewal

    Rated 5 out of 5 stars

    Security For All

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Norton 360 Premium for my family. What I like about this product is the ability to cover a lot of devices for my entire family. I can also see who has activated the new license and that lets me know how many I have left on my account. The only feature I do not like is the auto renewal. I think the feature is great if you are forgetful and I like the fact that you get a notice one month in advance of your subscription about to expire. I do not like the hefty price tag that comes with the auto renewal. Otherwise it is a great product with web protection, password protection, cloud coverage and vpn just to highlight some of the great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowing that your device are protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always chosen Norton 360 Premium because it gives me peace of mind and complete security for both my computer and phone. The features are excellent—real-time protection against viruses and malware, a secure VPN for privacy, and dark web monitoring for identity safety. I also appreciate the password manager and cloud backup, which make my digital life easier and safer. Knowing that all my devices are protected under one plan makes me feel confident and secure. Norton 360 Premium is definitely worth the investment for anyone who values strong, reliable protection.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your detailed feedback, Cynt! We’re thrilled to hear that Norton 360 Premium continues to give you peace of mind and complete security across all your devices. It’s great to know you value features like real-time protection, secure VPN, dark web monitoring, password manager, and cloud backup—these are designed to make digital life safer and more convenient.
      Your comments highlight exactly what we strive to deliver: strong, reliable protection under one plan. We appreciate you taking the time to share your experience—it’s incredibly helpful for others looking for comprehensive security. norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Good Anti virus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good anti virus with a built in vpn. It can also be used on 10 divices

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good value, app redirects to webpages often

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is one of the big names in the game and they’ve made solid products over the years. This bundle offers value with 10 devices and identify protection for 1 year which is way less than competitors. The app interface is easy to understand but many of the features redirects to a webpage which is annoying as you will have to log in each time. The app itself doesn’t take up much resources but there is no game mode offered in this version. The vpn is for private browsing really, streaming will struggle a bit. Would be nice to see status in the menu instead of opening the app.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience - If you want protection for your gaming computer, I recommend you try our Norton 360 Gamer version, it comes with Game Optimizer to ensure you don't receive lag when playing online norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Sam

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Norton is easier to install and monitors for viruses. Price was great - 50% discount during Thanksgiving sale. Using this product for last ten plus years now. Completely happy with the product. Works great for Apple iOS as well. Got license to cover 10 devices and works on each one perfectively.

    I would recommend this to a friend
  • Cons mentioned:
    Pop-ups

    Rated 4 out of 5 stars

    Recommend with small caveats

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Anti-virus. Doesn't slow down my PC. My only issues are the menus aren't very intuitive and a lot of pop ups for extra sevices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, highly recommended to all friends and colleagues

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the awesome feedback! We’re thrilled to hear you’re enjoying Norton 360 Premium and recommending it to friends and colleagues.
      Your support means a lot—thank you for choosing Norton! If you ever need help or have questions, visit https://norton.com/support anytime. norton_us

  • Rated 5 out of 5 stars

    works very well no problems or complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great antivirus never gotten a virus before and scanning pc is good would recommend to family and friends

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the awesome feedback! We’re thrilled to hear Norton has kept your PC safe and that you’d recommend it to family and friends—that means a lot to us.
      If you ever need help or have questions, you can always visit norton.com/support. Thanks for choosing Norton! norton_us

  • Pros mentioned:
    Price
    Cons mentioned:
    Pop-ups

    Rated 5 out of 5 stars

    Everyone should have a little protection

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton has been one of the major antivirus programs on the market for decades. This 10 device license is a real bargain when this product is on sale for $20/30 USD (that is when I purchase it). What can I say, it does what it says. Cons: Popups frequently trying to sell you additional features. Just say No.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product, bad download function.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software itself is excellent. It is easy to configure but I cannot say the same for downloading the software. I was not able to download via Best Buy's digital library after purchase. The directions emailed to me by the help desk were not helpful. Thankfully, I'm a techie who will keep "chipping away" at a problem till it is resolved. My solution was to download, from Symantec, the trial copy and then enter the license number supplied in the Best Buy order email. If I had to rate the product based on ease of downloading, my rating would be a 1 (unsatisfactory).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works out great i would recommend to other people who look for a great cleaner

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Nice,
      Thank you for sharing your feedback! We’re thrilled to hear Norton 360 Premium is working great for you and that you’d recommend it to others. While Norton 360 is primarily designed for security—protecting against viruses, scams, and online threats—it also includes tools that help optimize performance and keep your devices running smoothly. norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Best price for this kind of thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since Xfinity stopped giving Norton for free, deciding to buy this one was the best option! It keeps your settings from before (if you use the same account/email) so it's super easy to work with, just input the code and you're set! This one comes with the option of telling you (and other emails if you want) if your passwords and stuff were seen in the dark web. Useful for being a smooth antivirus with an easy to use VPN, cleaning, and internet safety.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hinter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so for put it on three devices work well Thanks your cocern

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your experience. We’re glad to hear Norton is working well across your three devices, and we appreciate you choosing us for your protection. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Extremely valuable purchase to computer from viruses.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review! We’re glad to hear Norton 360 Premium has been a valuable purchase for protecting your devices. If you ever need assistance or have questions, our support team is available anytime at norton.com/support. norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    5Star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price.At a great time.This products helps keep the scammers away and protect what you have worked for.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Reliable Protection, Great Value.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Norton for multiple devices for over 13 years and have NEVER had a problem with anything being compromised. It also comes with lots of extra features too. If you pay full price it's $100 for 10 devices per year, although it's frequently on sale. On occasion it will make things operate a bit slower than normal while it does its thing but given its record protecting my computers and mobile devices I'm okay with that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Vpn

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the software for my family that covers our laptops, home computer and cell phones. The VPN feature for our phones works well and all computers run well worth out any slow downs. The MacBook Pro took more setup with having to download directly from Norton and adding the license key. Overall great product for the price

    I would recommend this to a friend
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