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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 473 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the protection, price, easy installation, and multiple devices features of the 360 Premium Antivirus Internet Security Software. They appreciate the excellent real-time protection, reasonable price, easy installation process, and the ability to protect up to 10 devices. However, some customers have concerns about the auto-renewal feature and have experienced issues with downloading the digital version of the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 472 reviews
  • Rated 5 out of 5 stars

    Works with Chrome OS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the VPN on my chromebook I bought in 2023. It works better than other VPN for Chrome OS.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your experience! We're glad to hear Norton 360 Premium is working well on your Chromebook and that the VPN is outperforming others you've tried. It's great to know it's delivering the security and compatibility you need. We appreciate your feedback! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed this on sale for $29.99. An absolute deal for 10 devices. Norton works best on my Mac computers. Only purchase this when it is on sale. Do not pay full price $99.99 is a rip off. It goes on sale often and usually around holidays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver and money saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for renewal. Its neat that they get you the code immediately and you can start setting up right away. Had somw trouble with Norton not wanting to see it as a renewal even if its the same plan I had previously. So I had to activate and redownload on each device.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for renewal of protection instead of going through Norton and paying 3x the price

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback!
      We’re thrilled to hear you’re satisfied with Norton 360 Premium and found great value through Best Buy. It’s true—retail purchases often offer significantly better pricing than direct renewals, and you still get the full suite of protection across all your devices. Thanks for highlighting this smart tip for others looking to save while staying secure! norton_us

  • Pros mentioned:
    Price, Vpn

    Rated 5 out of 5 stars

    Stupendous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Does the job. You don't even notice it's there. The VPN is amazing on Windows! For the amount of devices and price, it's a no-brainer. Get this for some peace-of-mind.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My favorite security software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only AntiVirus product I believe in. McAfee is okay, but I find Norton much better in terms of ease of use, especially on mobile and android products (Samsung phone, Samsung tablet, Chromebook). I have been told by Geek squad in the past that Norton uses a lot of resources but I never saw a problem. I don't know if they still recommend WebRoot, but good luck deleting it from your PC if you decide to change, lol. Norton is the winner in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded to 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Norton Security for 5 computers. Thus is an upgrade to 360 and 10 devices. I like it better.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always easy to set up, so great for phones and laptops, protection from anything that will come up I've used this for years and I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I won't power on my device without it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great online security! These days, I won't power on my device without it! Easier to install and install keys with my family! Great buy.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Good antivirus software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited until Black Friday to get this and got a very good deal. I upgraded to the 10 device software since I now have more than 5 devices to protect. I've been using Norton for several years and and I think they do a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 4 out of 5 stars

    Recommend with small caveats

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Anti-virus. Doesn't slow down my PC. My only issues are the menus aren't very intuitive and a lot of pop ups for extra sevices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Premium is the way to go. Great coverage and BestBuy has the best price by far.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Great choice! Norton 360 Premium really delivers on coverage, and you're right — Best Buy’s pricing makes it even better. Thanks for the recommendation! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    10 device Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Norton 360. Really good price at Best Buy. 10 device great value. So much cheaper than Buying on Norton website with auto renewal.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection
    Cons mentioned:
    Pop-ups

    Rated 4 out of 5 stars

    Good Enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton provides decent security. It also has so many annoying popups I wonder if my computer is doing anything else.

    I would recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi there, I am really sorry to hear about the issues you are facing regarding Pop-Ups. We would like to collect more details about this issue and help you to get it sorted. Could you please connect with our support team here www.norton.com/support. Alternatively, you can connect with our official social support Channel -Twitter at https://twitter.com/messages/Nortonsupport or on Facebook at https://m.me/norton Symantec

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    For all your devices

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, great software to have, and protects all devices from pc's to mac's to androids. I could not ask for more, i love the VPN option.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus, Vpn

    Rated 4 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great anti-virus with a built in VPN. Its a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Great for all devices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice antivirus. I highly recommend it for all devices, smartphone, tables, computer, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have Norton - 360 Premium (10 Device) Antivirus Internet Security Software + VPN + Dark Web Monitoring (1 Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far have installed on 4computers and it is working good. Installed a week ago, and so far working as it should. Don't like the VPN because it stop me from using WiFi on a computer.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Awesome antivirus with VPN

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best antivirus i am using since last two years. Nonissue said identified and works smoothly in backend without any issues. VPN is also a good add-on with good network speed. Highly recommend this.

    I would recommend this to a friend
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