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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 503 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note that the 360 Premium antivirus software offers excellent protection at a great price, and is easy to use. Many appreciate the VPN option and the overall performance of the software, as well as its antivirus capabilities and device compatibility. However, some customers have expressed concerns about frequent pop-ups, auto-renewal practices, and constant notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 503 reviews
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    A great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great buy for 10 devices. It’s probably the best investment you will need when buying a new computer. A must have to protect you from viruses.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as reliable as it used to be; pushes Lifelock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been purchasing this product since the 90s. However, recently the format has changed. You must choose your layout (classic or new). They are now tied to other products (Lifelock and some others) where you must periodically decline purchasing those items as well. You cannot bypass a Smart Scan nor keep your firewall settings from getting overridden by Windows/Microsoft. It has failed to prevent malware and virus (as has Malware Bytes) many times that another product has detected and removed. if they do away with password manager or change it, I will not purchase this any longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trusted brand and value for price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for the price! covers all my devices under decent money and perfect all rounder security!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi SudarsanR,
      Thank you for sharing your feedback! We’re glad to hear Norton 360 Premium delivers the value and coverage you were looking for. Protecting up to 10 devices with features like antivirus, VPN, Dark Web Monitoring, and scam protection makes it a great all-in-one solution for families or anyone managing multiple devices.
      Your comment about it being a “perfect all-rounder” really sums up what we aim to provide—comprehensive security at a reasonable price. norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    10 device Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Norton 360. Really good price at Best Buy. 10 device great value. So much cheaper than Buying on Norton website with auto renewal.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Awesome antivirus with VPN

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best antivirus i am using since last two years. Nonissue said identified and works smoothly in backend without any issues. VPN is also a good add-on with good network speed. Highly recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can use it up to10 devices. It’s a good value for the money. I was able to put it on all my devices and my grandchildren

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well - nice to use on multiple devices. Convenient downloads.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great price, easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was great and it was easy to install. all of my devices are now protected for another year.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this virus protection and it does wat needs to do

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Buy best price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turns out Best Buy was the best price without being locked into a renewal contract. I would recommend this transaction to save money.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Time saver and money saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for renewal. Its neat that they get you the code immediately and you can start setting up right away. Had somw trouble with Norton not wanting to see it as a renewal even if its the same plan I had previously. So I had to activate and redownload on each device.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Norton360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Great product. Definitely recommend for customers who lost their free subscription with Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Havent installed this yet but LOVE Norton 360

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 260 products have never failed me; GREAT price point for 10devices; I always use this on all computers, smart tvs and phones.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Norton 10 device on sale for under 40 bucks!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it at a great price for under 40 dollars. Then turned off auto renewal. Next year I plan on buying again from Best Buy the next time it is on sale and continue my license that way instead of Auto Renewal. Every time I login to my computer I get a push notification on my phone if this was me, great extra login protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep your computer and equipment safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this gives me a piece of mind my computer will be safe.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Delbert,
      Thank you for sharing your feedback! We’re glad Norton 360 Premium gives you peace of mind. With protection for up to 10 devices, plus features like VPN, scam protection, and Dark Web Monitoring, it’s a great way to keep all your equipment safe and secure. norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    LONG TIME USER OF NORTON

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Norton for many years and never had any problems with security. Long time ago I did have bugs with the program, but the last ten or so years it's been as smooth as silk. Best buy had completive price, plus getting it digitally was fast.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far im very happy happy with this purchase. Protects all my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All good with product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good with thw product so far. Recommend to all

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have trusted Norton for years on all my devices. It's an online Virus and Malware protection I can't live without!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Shari,
      Thank you for your continued trust in Norton! It’s wonderful to hear that Norton 360 Premium has been a reliable part of your digital life across all your devices. Your confidence in its virus and malware protection really speaks to the product’s strength. We appreciate your recommendation and are glad it’s giving you peace of mind! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My fav tech site

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Website is very user friendly. Very easy to navigate. Customer service is awesome. I love shopping at best buy.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our customers! norton_us

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