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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 503 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note that the 360 Premium antivirus software offers excellent protection at a great price, and is easy to use. Many appreciate the VPN option and the overall performance of the software, as well as its antivirus capabilities and device compatibility. However, some customers have expressed concerns about frequent pop-ups, auto-renewal practices, and constant notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 503 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love this Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. I have been using it for years and Norton has always done an excellent job on protecting all of my devices and I have been recommending this product to others. Thank you Norton you are simply the Best.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    General Norton 360 (aka NIS) review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PRO: easy UI, VPN, Parental control, General quick virus scan and specific CON: auto-renewal at way higher price, renewal about 1.5 month before expiration which is often very inconvenient, no cookie scan/removal unless you buy another product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products works really great. Don’t expect any extra to what you paid for. Easy install just follow step by step instructions.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 3 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this software for years with not issues other than the yearly renewal issue with Norton company. Not with buying new release from Best Buy

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for taking the time to share your experience, and we truly appreciate your loyalty to Norton over the years. We’re glad to hear that Norton 360 Premium has continued to run reliably for you across your devices.
      Many customers choose to purchase or renew through Best Buy for exactly the reason you mentioned—having more control over pricing and timing. We’re glad this option works well for you.
      Thank you again for your long-term trust in Norton. If you ever need help managing your subscription or have questions about your protection, we’re always here to support you. norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, easy to use. It is worth the price to install up to 10 devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Intangible Validation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's first say along with the many others, BB Digital Library does NOT work. After finally getting in touch with a rep, they sent a link to downloard directly from Norton's site as Norton's site is also convoluted. After finally downloading (1 hr later), I ran a full scan and it did find a few lingering old trojan's which I appreciated but if using their secure VPN, let it be known that your speed is dramtically cut down as well as not being able to open links. The choice is yours whether to continue using the VPN but I choose not to as connecting to my work network is impossible with the VPN on. I noted intangible only because I can't tell if it's actually running a protecting my computer as spam emails keep coming through as well even though both the address and content is clearly obvious it should have been caught or flagged. I also physically run the scans since again, I cannot tell if the system does or not and sometimes there is lag so I can't tell if my laptop is infected or a scan is running in the background. All intangible attributes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, excellent price and simple to upload

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Norton 360 deluxe

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Easy to download. I like It. it is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy with my Norton purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this purchase - Norton was recommended by a professional security expert and it was easy to download and implement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got best deal here and I am always getting best deal at besybuy for security software

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Srini,
      Thanks for the great feedback! It’s awesome to hear you got a fantastic deal on Norton 360 Premium at Best Buy—and that it’s consistently your go-to spot for security software. We’re glad the product continues to meet your expectations and deliver reliable protection across your devices. Appreciate you sharing your experience! norton_us

  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Works, does its job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for the casual user. Only complaint is that I have to buy a new one every year. Cheaper to buy a new one than to renew.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    WAY CHEAPER THAN SITE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and immediate download! Key comes in the confirmation email. Just don't forget to turn off auto renew in your account so you won't be charged the exuberant prices for renewal!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Top of the line protection software for all device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection software that’s helped all of our household devices: PCs, phones, tablets etc. well worth the purchase.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product ifself was grsat and easy to install, wish I could say the same for the Best Buy digital download. It did not work and I had to spend over an hour with tech support to get the link and then download. Either sell the physical copy or get your digital links working better...

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and a great product. Cheaper then renewing subscription.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton and LifeLock customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect total security. Easy to install in multiple devices and manage . Vpn is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium Quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Norton 360. I have it installed on 8 laptops now and it works great and blocks intrusions. I love the LifeLock features and guarantee the product comes with. This is my 3rd year using this product and it has done everything it promises with the Antivirus, Intrusion and Cloud Storage, LifeLock,AD Blocker, etc. You can not go wrong with this software.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Customer Service & Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was easy with no hiccups. The representative at the store when I picked up the product was very courteous and friendly. Norton360 does the job and I am very happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great computer protection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best computer protection programs. I’ve been using Norton for a long time.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Works with Chrome OS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the VPN on my chromebook I bought in 2023. It works better than other VPN for Chrome OS.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your experience! We're glad to hear Norton 360 Premium is working well on your Chromebook and that the VPN is outperforming others you've tried. It's great to know it's delivering the security and compatibility you need. We appreciate your feedback! norton_us

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