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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 504 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note that the 360 Premium antivirus software offers excellent protection at a great price, and is easy to use. Many appreciate the VPN option and the overall performance of the software, as well as its antivirus capabilities and device compatibility. However, some customers have expressed concerns about frequent pop-ups, auto-renewal practices, and constant notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 504 reviews
  • Rated 5 out of 5 stars

    One of the best anti virus software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of software that found and reviewed a virus on my windows 11

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Works with Chrome OS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the VPN on my chromebook I bought in 2023. It works better than other VPN for Chrome OS.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your experience! We're glad to hear Norton 360 Premium is working well on your Chromebook and that the VPN is outperforming others you've tried. It's great to know it's delivering the security and compatibility you need. We appreciate your feedback! norton_us

  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind. I’ve always used Norton since the mid 90’s.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing, Firewalker! That’s incredible—you’ve trusted Norton since the mid-90s, which really speaks to its reliability over the years. Norton 360 Premium is a great choice for peace of mind, especially with coverage for 10 devices, plus features like VPN, Dark Web Monitoring, and scam protection that go beyond traditional antivirus. norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Most BUY

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great anti virus, easy to use and protects all of my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Norton Anti-virus, the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Norton antivirus , it's easy to understand and easy to use!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have Norton - 360 Premium (10 Device) Antivirus Internet Security Software + VPN + Dark Web Monitoring (1 Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton for life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome protection peace of mind when surfing the web.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton and LifeLock customers! norton_us

  • Rated 5 out of 5 stars

    Sale worthy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it during a sale and it's been useful for protecting my devices as well as my family's devices. The VPN is a huge plus for me when it comes to streaming services and travel costs. Being a Best Buy Total member has its perks.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eady install; good coverage; some comparable capability at lower cost; Norton is big in constantly pushing upgrades (at additional cost).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection and the how easy it is to work with!!!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback, Dawn! We’re thrilled to hear you love the protection Norton provides and find it easy to use. Simplicity and strong security are exactly what we aim for, so your experience means a lot. Your review will definitely help others looking for hassle-free, comprehensive protection! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Provide Outstanding Protection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been spending a lot of time browsing different websites for business and personal purposes. Up to now, my PC doe not encounter any virus or so. Installed Norton comforts me a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360 Premium

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this product for many years and come back to it every year

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi there,
      Thanks so much for your continued loyalty to Norton 360 Premium! It’s great to hear that you keep coming back year after year—it really speaks to the product’s reliability and effectiveness. We’re glad it continues to meet your needs and provide trusted protection across your devices. Appreciate you sharing your experience! norton_us

  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for renewal of protection instead of going through Norton and paying 3x the price

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback!
      We’re thrilled to hear you’re satisfied with Norton 360 Premium and found great value through Best Buy. It’s true—retail purchases often offer significantly better pricing than direct renewals, and you still get the full suite of protection across all your devices. Thanks for highlighting this smart tip for others looking to save while staying secure! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    norton review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Been using it for 3 years now, easy to install.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Norton 360 Premium - auto-renewal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version was an automatic subscription update from Norton to my existing version. It renewed on Black Friday at a heavily discounted price. I wasn't originally happy that you had to leave Automatic Renewal on in order to get software updates, but, this auto-renewal saved me considerable money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy makes it very easy to purchase and download. Have used Norton since 2009 never had any problems. Great VPN and password manager,

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Premium is the way to go. Great coverage and BestBuy has the best price by far.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Great choice! Norton 360 Premium really delivers on coverage, and you're right — Best Buy’s pricing makes it even better. Thanks for the recommendation! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super User Friendly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was super easy to follow the instructions from the email and install on all of our devices. So far it has worked great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mister

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed Norton because it was recommended by a friend and I was having issues with McAfee. McAfee was blocking everything

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great price for great protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a norton user for years. Always been protected using norton, have it on multiple computers at home. Sometimes the annual renewal is pricey but you get what ypu pay for. Get this if you want peace of mind on your computer

    I would recommend this to a friend
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