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Customer reviews

Rating 4.6 out of 5 stars with 9269 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 459 Showing 9,161-9,180 of 9,268 reviews
  • Rated 1 out of 5 stars

    Problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been unable to download and install this product on my new laptop. Nothing works, including the support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasn't able to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to install software, and it stated that the code was already being used.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Deceptive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product use to include Outlook, but it no longer does. It is noted as “classic” which is deceptive.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Judy,

      Thanks for your review. Office 2019 is our classic Office suite, and inside that we offer Home and Student, Home and Business, and Professional. If you are looking for a version of Office 2019 with Outlook we recommend Home and Business or Professional.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Just As Good As Expected

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used Microsoft Office on a regular basis for a few years now but this version of it seems just as good as I expected. For reference, I installed this on my MacBook Pro. PowerPoint now has support for 3D and embedded fonts and there are now captions for audio available, which are some helpful options. All of the apps have the availability to customize the ribbon, which is extremely helpful. Word has things like ink effects, roaming pencil case, and tilt effects now available. One of the things I like the most in Word is focus mode, which makes it so you can concentrate on the content in your document without any screen clutter. Excel now has some new functions that have been added. There is also an accessibility checker available, which is great. I think the last time I bought Microsoft Office there was an accessibility checker in Word but not in Excel. In Excel, you can also show data on a 2D map and there are funnel charts available now. OneNote synced up easily. I have never used OneNote often on my computer. Instead, I use the OneNote app on my tablet. Overall, all parts of Microsoft Office seemed just as good as I was used to and has some new interesting things available. The first thing I set up in all four applications of Microsoft Office was the Quick Access Toolbar, which I find imperative. I started using Microsoft Office in the 1990s when I was in junior high school. And have used almost every version of it since then for junior high, high school, college, and then work. It is only over the last five years that I haven't used it often, and I am glad to see that it hasn't changed that much since I stopped using it on a daily basis. I really do recommend it. I have never found another Office suite that I like as much as Microsoft Office.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you so much for your positive review! We're happy to learn you're enjoying the new features to Office 2019. If you need some tips to help adjust to this edition, we think this link might have some helpful information for you: https://support.office.com/office-training-center

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Nah baby nah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a new computer, returned computer, could not use it on my old computer because it is a one time load.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoftwindowshome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working. Installed by geek squad. Now pc will not start. Bad for new pc

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I cannot download Office Home & Student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my iMac 12/19. No-one will help me install Office Home and Student. No one to help me.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We would love to help you with your installation. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    In the dark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We don’t know how to use it. Is there a tutorial? How do you pull it up on a MAC?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Need Email Instructions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot get the Email Instructions to redeem the last two items on this my order.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      If you are still having these issues with the install, please reach out to our Customer Support Team at the link here: https://support.microsoft.com/en-us/home/contact

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 1 out of 5 stars

    Great Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was all I needed for the work I intend to do on my Lap Top, the word and excel programs are first rate

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just the right set up for me to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to upload and activate. Exactly what I need to accomplish my household, office and business work with.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I hate Windows 10!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 is the most confusing difficult OS I've ever tried to use. Not enjoying the process at all.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there!

      Thanks for the review! Sorry to hear about the confusion over Windows 10. We have a library of info of all the things you can do in Windows 10 that you can browse and search here: https://support.microsoft.com/en-us/hub/4338813/windows-help?os=windows-10

      With that, you should be an expert in no time!

      Regards,
      Jonny
      Office Customer Care
      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Good Office product for basic users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well and is easy to install. Includes the basic office features (Word, Excel, One Note).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're glad to hear that your installation was easy and that you feel that it works well.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Could not be installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not install it in my mac after arriving in the Philippines

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    outlook

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's outlook. what is more to say? Sixteen more characters...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I purchased but it was not installed. I paid extra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    poor excuse for a geek squad. I do not recomend paying for such poor service

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good value for long term use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office has been around for nearly as long as Windows. The 2019 edition adds a few useful features centered around focus and collaboration. There are some new Excel functions useful for summarizing, and a cool new Morph function in Power Point. MS sells Office on either a subscription or one-time license basis. This version is the one time purchase. It only comes with Word, Excel, and PowerPoint. MS has plans to update Office every few weeks if you’re on the subscription plan. However, you pay dearly for that privilege as the amount shown on Best Buy’s site is only for 1 year’s access to the software. After that, you have to purchase it again! This version requires a one-time payment, then you will have a license for as long as you’d like (or until MS stops supporting Office). The additional features in each version are often not significant. Compatibility has been maintained since 2010 and this version is no different. The only exception would be if you find yourself wanting to save files to a cloud drive and sharing them with others. For collaboration in MS Office, the subscription to Office 365 gives you 1TB of storage, along with the regular updates. MS is mostly focused on collaboration features going forward. As a result, I’d expect fewer changes in whatever version comes after Office 2019. You’ll notice that MS no longer offers the ‘Student and Teacher’ version of Office. That’s because it’s offered for free to any school that wants to deploy it. In many public schools, your student has a license to install Office applications on up to 5 devices (PC, Mac, iPad, Android phone, etc). If your home qualifies, this may be your best option to have key MS technology at a VERY reasonable cost.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    online

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is for single pc// is also not as easy to ise as 360 .. rather use the 360 program yearly

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jennie,

      Thanks for the review. We're happy to hear that you have found the version of Office that you prefer.

      If you ever need anything feel free to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    I don't like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    each program had to be signed in separately. I would not recommend this product.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. Once you've signed in you won't be asked to sign in again unless you sign out. Now that you have Office Home and Student 2019 setup signing in to each individual program won't be and issue.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Microsoft is not a good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a license for 1 user only one one device. Very disappointed

    No, I would not recommend this to a friend