Customer Ratings & Reviews

The Agent help remove virus from my pc, and now am not having any problem m=with my pc

The guys that came were very professional installed and explained the chrome cast device so that we can use it on our one.

Logie was pleasant, helpful, patient, and generous. He fixed our problem. Helped me with my phone. Set us up with the controllers we needed. Friendly and easy to work with. I will come again. Also, the cashier, Tim, was very pleasant and helpful. Y'all have great employees. Thanks till next time. Sincerely the Schuldt's.

The Geek Squad are the best people you can have to service your equipment! They are knowledgeable, friendly, helpful and answer all your questions.

Excellent service! The service tech was prompt and knowledgeable.

Great service. Showed up on time, helped diagnose a problem quickly.

The agent who came to my home was very professional and respectful. I sat next to her during an install on my computer and she went through everything she was doing so I understood everything she was creating, Awesome!

The agent assembled my phones, connected them as required, showed me how to use them, and didn’t leave until I knew everything I needed to know to use them. He also answered questions I had about my computer, iPad and IPhone. I’m so very grateful for the help the Geek Squad has provided, and never hesitate to tell my family and friends how helpful he has been.

We got excellent in-home service from Granite yesterday. He solved a number of minor but complicated problems associated with two six-year old computers and then helped my wife transfer her apps to the new mini that she bought on Thursday. He is extremely knowledgeable but was patient and courteous during the entire session and we both learned a lot.

Complete and quick service. Very knowledgeable technician.

The agent did a great job updating our computer and trouble shooting the printer. Very knowledgeable and personable. I am sure disappointed that Best Buy has made changes to their Total Tech support so that these services will no longer be covered.

As usual, Thomas did an incredible job, above and beyond in fact. Whenever we need your service, we always ask for Thomas because of this. All of your employees are great at their job, but we've had exceptional, personal service from Thomas. We're staying with the Total Tech/Geek Squad service because of all this. Thank you!

My printer wasn't working and when I reached out to GS ,they quickly scheduled an in home appointment. Bill came on time and explained just how I can try this myself in the future. Bill was able to slowly explain whsa to do. Glad I have the yearly contract. Ver pleased with the Geek Squad.

Online Geek Squad personnel could not grasp what I needed. They sent someone to my house that could not perform the work that was necessary. The only good part of that first visit was someone could see exactly what I needed. So, the right person showed up and did exactly what was needed quickly. Online support did not work. In-house support worked great.

The agent Kirk came in to my home and cleaned out all unwanted software and streamlined my computer to run faster.

Excellent service and advice. Very knowledgeable and helpful .

I must say that I am NOT A FAN OF THE NEW TOTAL PLAN. One of the best advantages for me under TotalTech was that they came to my home at n/c when the troubleshooting could not be solved over the phone. My problem is that I am disabled and can not drive, so taking in my laptop was very difficult. I had used MetroLife which meant a 4.5-hour time commitment. I can't say that the technician did very much when I brought in my laptop with concerns about unstable connectivity. I only experienced this with my laptop and not any other wi-fi devices in my home. He looked at it and checked it with the Best Buy wi-fi and he did not find any problems. Then sent me on my way. Then I found out about how WebRoot had changed their plan also, not only covering 3 devices instead of the 5 protected under TotalTech. Also, it was included in the TotalTech membership, where now it is only free for 6 months followed by a membership charge. I will be rethinking my membership next year

They are very professional, quick, never late for an appointment, and get the job done.

Have assisted me setting up my computer and done transfers of programs from my old computer in a very professional and excellent way giving practical information to save with other internet systems that I have

Adam was prompt, texted me before his arrival, worked efficiently, explained everything in terms I could easily understand, talked about the need for a new modem/router, gave me a few choices about which to order, and completed the visit quickly. He was kind and courteous and I definitely want him to return for any future issues.