Customer Ratings & Reviews

The agent assembled my phones, connected them as required, showed me how to use them, and didn’t leave until I knew everything I needed to know to use them. He also answered questions I had about my computer, iPad and IPhone. I’m so very grateful for the help the Geek Squad has provided, and never hesitate to tell my family and friends how helpful he has been.

We got excellent in-home service from Granite yesterday. He solved a number of minor but complicated problems associated with two six-year old computers and then helped my wife transfer her apps to the new mini that she bought on Thursday. He is extremely knowledgeable but was patient and courteous during the entire session and we both learned a lot.

Complete and quick service. Very knowledgeable technician.

As usual, Thomas did an incredible job, above and beyond in fact. Whenever we need your service, we always ask for Thomas because of this. All of your employees are great at their job, but we've had exceptional, personal service from Thomas. We're staying with the Total Tech/Geek Squad service because of all this. Thank you!

Online Geek Squad personnel could not grasp what I needed. They sent someone to my house that could not perform the work that was necessary. The only good part of that first visit was someone could see exactly what I needed. So, the right person showed up and did exactly what was needed quickly. Online support did not work. In-house support worked great.

Owning a home based business, I have found all of Best Buy's repair, installation, trouble shooting & Geek Squad services outstanding & super reliable!

The agent who came to my home was very professional and respectful. I sat next to her during an install on my computer and she went through everything she was doing so I understood everything she was creating, Awesome!

Excellent service and advice. Very knowledgeable and helpful .

The agent did a great job updating our computer and trouble shooting the printer. Very knowledgeable and personable. I am sure disappointed that Best Buy has made changes to their Total Tech support so that these services will no longer be covered.

The agent Kirk came in to my home and cleaned out all unwanted software and streamlined my computer to run faster.

My printer wasn't working and when I reached out to GS ,they quickly scheduled an in home appointment. Bill came on time and explained just how I can try this myself in the future. Bill was able to slowly explain whsa to do. Glad I have the yearly contract. Ver pleased with the Geek Squad.

I never hesitate to contact GS for any electronic issue. They are knowledgeable, friendly, and professional. Love the GS.

Adam was prompt, texted me before his arrival, worked efficiently, explained everything in terms I could easily understand, talked about the need for a new modem/router, gave me a few choices about which to order, and completed the visit quickly. He was kind and courteous and I definitely want him to return for any future issues.

Tyler was excellent in the service and answered all my questions . He is a First Class Geek Squad Agent.

Very knowledgeable, he knew what to do and he fixed the problem.

Fixed our prlinters quickly and my computer quickly & very knowlegeable very personable

Geek squad fixed both computers & they are now running well. Geek squad is professional & know what they are doing. Thanks!

They are very professional, quick, never late for an appointment, and get the job done.

Christina? did a great job as I had a number of problems. Both of my printers were not working among other problems. while at the Shreveport store, I asked if the (2013) router could be contributing to the printing problem with the printers. Fortunately i decided to rerplaced the router. While this did not fix the problem, it certainly slowed them down. Anyway, Christina? fixed the problems with both printers and all the other problems. 5 Stars for Christina?

For years I was able to set up my home audio/video stereo systems without ant help. That was the analog years. Today's home entertainment systems are very intimidating because of the complexity of the features they have. I do not have a comfort zone in their setup. The Geek Squad are more comfortable with the setup of these new systems. They did a great job in setting up my home system. I now have to go through the manual and sit down with the system to learn how to do a lot of the settings that the receiver has for it's many built in features. These, I understand have got to be done by the owner.